Public Tickets
kelineal2
Remove Prev/Next/Back to Shop Buttons from Product pageClosed
TheGem (WPBakery)
Updated September 18, 2018 at 7:28am
5
Most recent comment from Michael:Sorry for the error, this code needs to be added to the functions.php file of your child theme.But you can use custom CSS:
.single-product-content-bottom .block-navigation {
display: none !imp ...
rmiller
Have "Show Featured Content" Enabled by DefaultClosed
TheGem (WPBakery)
Updated September 17, 2018 at 3:06pm
8
Most recent comment from Oliver:Hi,Ok. We'll think about it.
tedgast
Basic Web Pages not workingClosed
TheGem (WPBakery)
Updated September 17, 2018 at 1:52pm
10
Most recent comment from [deleted]:Php image library (gd or imagik) doesn't work correctly on your site. I see a lot of errors when trying to regenerate thumbnails for media files:Please contact you webhosting provider support about th ...
patrick_amadeu
YoutubeClosed
TheGem (WPBakery)
Updated September 17, 2018 at 1:19pm
4
Most recent comment from Oliver:Hi,1. No, it's ok.2. Sorry, we don't provide support with the third-party plugins, pls. be so kind to understand what we can't to check on compatibility with the theme tons of the plugins and its upda ...
Razi Haider
product page issueClosed
TheGem (WPBakery)
Updated September 17, 2018 at 11:12am
6
Most recent comment from Razi Haider:Thanks issue resolved
cinelion
Google analytics for the child themeClosed
TheGem (WPBakery)
Updated September 17, 2018 at 8:17am
2
Most recent comment from Oliver:Hi,pls. provide the FTP access
wimothy
I cannot activate the required thegem theme elements pluginClosed
TheGem (WPBakery)
Updated September 17, 2018 at 7:56am
20
Most recent comment from Oliver:Hi,Where it stoped working,. http://www.sportevents.eu/wp-admin/post.php?vc_action=vc_inline&post_id=2&post_type=page - working here on my side...
Razi Haider
relpy to ticketClosed
TheGem (WPBakery)
Updated September 16, 2018 at 7:10pm
1
Most recent comment from Razi Haider:please relpy to my ticket#1711641
Catutzi
nofollow noopennerClosed
TheGem (WPBakery)
Updated September 14, 2018 at 12:56pm
2
Most recent comment from Oliver:Hi,You need to edit template:/wp-content/themes/thegem/socials-sharing.phpbefore the editing copy this file to the child theme for the safety feature updates.
Carlos Enrique Vargas Aguilar
top area menuClosed
TheGem (WPBakery)
Updated September 14, 2018 at 6:14am
2
Most recent comment from Oliver:Hi!
pls. use following css:
.top-area-menu .nav-menu > li a:before {
opacity: 0;
}
Kim Preece
countdown timeClosed
TheGem (WPBakery)
Updated September 13, 2018 at 2:43pm
6
Most recent comment from Oliver:HI!
pls. use following css:
.countdown-item.count-2, .countdown-item.count-3, .countdown-item.count-4 {
display: none;
}
.countdown-style-6 .countdown-item.count-1 .item-title, .countdown-s ...
lbyleveld
Author image displayClosed
TheGem (WPBakery)
Updated September 12, 2018 at 1:25pm
4
Most recent comment from Oliver:Hi,Pls. provide the FTP access and install child theme
mistique76
Product quantity update using +/- buttonsClosed
Scalia
Updated September 11, 2018 at 9:30pm
11
Most recent comment from mistique76:Hi Max,You actually made the change on the development site (from previous tickets). I have migrated the site to the production domain few days ago. I transfered the .js file to the production site af ...
Soham
reduce size of product galleryClosed
TheGem (WPBakery)
Updated September 11, 2018 at 11:20am
4
Most recent comment from Oliver:Welcome!
Catutzi
Update themeClosed
TheGem (WPBakery)
Updated September 11, 2018 at 7:47am
2
Most recent comment from Oliver:Hi,If you didn't add changes in the parent theme source code, nothing will be lost, pls. take a look: