Public Tickets
xiaojean
Paragraph font sizeClosed
TheGem (WPBakery)
Updated September 5, 2018 at 12:52pm
2
Most recent comment from Sergio:HI, try to use the following css:
@media (max-width: 767px) { h1, .title-h1, .page-title-title h1 { font-size: 38px; line-height: 53px; }
}
@media (max-width: 879px) { h2, .title-h2, .pricing-t ...
aprand1
Footer Widget AreaClosed
TheGem (WPBakery)
Updated September 5, 2018 at 12:39pm
2
Most recent comment from Sergio:Hi,
by default, If the widget is more than 4, they will be placed in 4 column, if 3 is in 3 columns
also you can create a custom footer , pls . check the video tutorials
https://codex-themes.co ...
JOHN Swibes
AppearenceClosed
Scalia
Updated September 5, 2018 at 8:45am
14
Most recent comment from [deleted]:Several factors affect this:1. The amount of content.2. Using of Page Builder plugin earlier.3. Used 3rd-party plugins.You can try to activate the theme on working site after making a backup. But we a ...
Kevin
Main Menu at Top of PageClosed
TheGem (WPBakery)
Updated September 5, 2018 at 7:02am
6
Most recent comment from Sergio:Hi, not quite sure what do you mean. Can you pls provide more details (screenshots) what background are you talking about?
cinelion
Form Contact 7Closed
TheGem (WPBakery)
Updated September 4, 2018 at 2:49pm
6
Most recent comment from Sergio:HI,
Feel free to contact us if you need help.
Damien
Child theme colorsClosed
TheGem (WPBakery)
Updated September 4, 2018 at 7:28am
6
Most recent comment from Oliver:Welcome!
Damien
Delete related product on single pageClosed
TheGem (WPBakery)
Updated September 4, 2018 at 7:28am
4
Most recent comment from Oliver:Welcome!
RA
change social iconsClosed
TheGem (WPBakery)
Updated September 3, 2018 at 6:01pm
21
Most recent comment from RA:working again omg so annoying
Carmensheon99
Header Video Play in MobileClosed
TheGem (WPBakery)
Updated September 3, 2018 at 11:09am
2
Most recent comment from Oliver:Hi,The video background option is disabled on mobile by default due to various incompatibility reasons.
Andre van der Merwe
Incompatible to Thrive Themes Architect BuilderClosed
TheGem (WPBakery)
Updated September 3, 2018 at 11:03am
2
Most recent comment from Oliver:Hi,Ok, I'll add your request to our task manager and we'll think about it.
Andre van der Merwe
TheGem Import pluginClosed
TheGem (WPBakery)
Updated September 3, 2018 at 11:03am
2
Most recent comment from Oliver:Hi,Yes, you can remove it.
Andre van der Merwe
Secure Google FontsClosed
TheGem (WPBakery)
Updated September 3, 2018 at 11:02am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin access
Daniell Johnston
animations not workingClosed
TheGem (WPBakery)
Updated September 3, 2018 at 8:24am
4
Most recent comment from Sergio:HI!
pls. share the wp-admin access (your login data or create test) and provide the screenshots for each problem, we'll check
Ahsan
Zendesk Chat plugin causing issuesClosed
TheGem (WPBakery)
Updated September 3, 2018 at 7:50am
2
Most recent comment from Oliver:Hi,Pls. provide the wp-admin access and add few screenshots to describe the issue in details.
sahelnik
How to make the theme mobile friendly?Closed
TheGem (WPBakery)
Updated September 3, 2018 at 7:39am
4
Most recent comment from Oliver:Hi,
1. I deactivated check box "Page as fullscreen vertical slider keep on mobile" in your case it's not possible to have it because you have a lot of the content on the 1 slide.
2. Don't use text ...