Public Tickets
Ali afzal
portfolio item iconClosed
TheGem (WPBakery)
Updated May 14, 2018 at 8:07am
4
Most recent comment from Oliver:Hi,Sorry for delay,it's portfolio types, pls. take a look:http://codex-themes.com/thegem/documentation/#portfolio-items
Jenny
Next step button not workingClosed
TheGem (WPBakery)
Updated May 14, 2018 at 7:52am
7
Most recent comment from Oliver:Hi,
I replied in your first ticket.
vitorlintomen
Mobile looks awfulClosed
TheGem (WPBakery)
Updated May 14, 2018 at 6:55am
2
Most recent comment from Oliver:HI!
here is an example of CSS for controlling font size for mobile:
@media (max-width: 1000px) {
h1, .title-h1 {
line-height: 30px !important;
font-size: ...
alfred
Pricing tableClosed
TheGem (WPBakery)
Updated May 14, 2018 at 6:49am
8
Most recent comment from Oliver:HI!
here is an example of CSS for controlling font size for mobile:
@media (max-width: 1000px) {
h1, .title-h1 {
line-height: 30px !important;
font-size: ...
Guillaume
account menu icon near hamburger iconClosed
TheGem (WPBakery)
Updated May 12, 2018 at 5:48pm
2
Most recent comment from [deleted]:HI!
Sorry, by default it's not possible. It's requires some
code changes (it's not a couple lines of
code).
We would be glad to help you and assist you in resolving your
issues, however ...
kjune13
Ajax Error while importing demo contentClosed
TheGem (WPBakery)
Updated May 12, 2018 at 8:16am
2
Most recent comment from Oliver:Hi,At first pls. check your php settings:Recommended PHP Settings
Fbian
Full width page templateClosed
TheGem (WPBakery)
Updated May 11, 2018 at 1:44pm
2
Most recent comment from Michael:HI!Please use this setting:
alper40s
Php CSS Sql ExportClosed
TheGem (WPBakery)
Updated May 11, 2018 at 1:38pm
6
Most recent comment from Oliver:Sorry?
christianpalomba
Color Hamburger MenuClosed
TheGem (WPBakery)
Updated May 11, 2018 at 8:35am
4
Most recent comment from Oliver:HI!
pls. use following css:
body #primary-navigation .hamburger-toggle > span {
background-color: #000 !important;
}
Datamarket1992
Revolution Slider does not appear in Home ConstructorClosed
Scalia
Updated May 11, 2018 at 8:04am
4
Most recent comment from Oliver:Hi,Ok, We'll think about it.
Datamarket1992
Social Media IconsClosed
Scalia
Updated May 11, 2018 at 8:00am
4
Most recent comment from Oliver:Hi,I'll add the task to one of our developers.
vitorlintomen
Creative Timeline problemClosed
TheGem (WPBakery)
Updated May 10, 2018 at 11:21am
3
Most recent comment from Oliver:Hi,1. pls. provide the wp-admin access, we'll check.2. you need to edit template:/wp-content/themes/thegem/gem-templates/blog/content-blog-item-timeline_new.phpbefore the editing copy this file to the ...
gthuo
Preloader Not ChangingClosed
TheGem (WPBakery)
Updated May 10, 2018 at 11:00am
5
Most recent comment from Oliver:it's preloader for the galleries and portfolio. If you need to change main preloader:You need to edit: wp-content/themes/thegem/css/thegem-preloader.css
Or use next css:
body #page-preloader { ...
sauljaimes
Thegem product slider fatal errorClosed
TheGem (WPBakery)
Updated May 10, 2018 at 9:54am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin and FTP access, we'll check.
Bang
News & Blog Element Displays NothingClosed
TheGem (WPBakery)
Updated May 10, 2018 at 9:46am
3
Most recent comment from Oliver:Hi,Can't login with the data you provided.