Public Tickets
Amira
Redirection linkClosed
TheGem (WPBakery)
Updated June 22, 2018 at 10:52am
2
Most recent comment from Michael:HI!Please read this article:https://docs.helpscout.net/article/220-anchor-links
jamalaldein99
Signup/registerClosed
Cryption
Updated June 22, 2018 at 9:17am
2
Most recent comment from [deleted]:Hi,Signup/register is a not theme interface. You need to install some 3rd party plugin to activate this.
Nicolò Grammatico
Issues with font and footerClosed
TheGem (WPBakery)
Updated June 22, 2018 at 7:34am
14
Most recent comment from [deleted]:Updating a theme
Stohansl
Custom CSSClosed
TheGem (WPBakery)
Updated June 21, 2018 at 1:25pm
8
Most recent comment from [deleted]:Sorry, by default it's not possible. It's requires some
code changes (it's not a couple lines of
code).
zartmanconstruction
Portfolio SLiderClosed
TheGem (WPBakery)
Updated June 21, 2018 at 1:08pm
4
Most recent comment from Oliver:Hi,You need to add featured image to all the items used in the slider.
visocreative
opening lightbox galleryClosed
TheGem (WPBakery)
Updated June 21, 2018 at 11:54am
8
Most recent comment from [deleted]:Sorry, by default it's not possible. It's requires some
code changes (it's not a couple lines of
code).
jojy_thomas Thondalil
Woocommerce IssueClosed
TheGem (WPBakery)
Updated June 21, 2018 at 11:49am
2
Most recent comment from [deleted]:Hi,
Is "catalog mode" enabled on your site? Please check theme options for this. Price and cart is not available in "catalog mode".
pdrpdr1
Anchor to #idClosed
TheGem (WPBakery)
Updated June 21, 2018 at 9:36am
6
Most recent comment from Oliver:Sorry, can't understand. Can you be some more specific?
johnstrubel
Row SpacingClosed
TheGem (WPBakery)
Updated June 21, 2018 at 9:27am
4
Most recent comment from Oliver:Hi,pls. add screenshot with the issue.
Andre van der Merwe
Shop not showing sidebarClosed
TheGem (WPBakery)
Updated June 21, 2018 at 7:45am
2
Most recent comment from [deleted]:Hi,Did you add widgets to shop sidebar?
seyhunsagir
Contact Strings ChangeClosed
TheGem (WPBakery)
Updated June 21, 2018 at 7:28am
2
Most recent comment from Oliver:Hi,
We recommend to use Loco Translate plugin for the theme translation or you can translate theme manually with .po file, pls. follow the instructions:
1. Take file languages/thegem.pot or xx_YY ...
Natethenomad
Comments GDPRClosed
TheGem (WPBakery)
Updated June 20, 2018 at 9:15pm
24
Most recent comment from Natethenomad:This worked perfectly! Thanks, Max!
Catutzi
top areaClosed
TheGem (WPBakery)
Updated June 20, 2018 at 1:56pm
2
Most recent comment from Michael:Hi,
Please update TheGem Theme. You can find update in Envato Market.
Nerea
justified text adjustmentClosed
TheGem (WPBakery)
Updated June 20, 2018 at 8:50am
5
Most recent comment from Nerea:Hi, I discovered that text editor has a keyboard shortcut in order to justify text. ----> SHIFT + ALT + WORDYou can close the ticket. ThanksNerea
Mateo
Remove new products sectionClosed
TheGem (WPBakery)
Updated June 20, 2018 at 8:22am
2
Most recent comment from Oliver:Hi,It's widget in the shop area, pls. provide the wp-admin access, I'll remove it.