Public Tickets
maxstart
theme errorClosed
TheGem (WPBakery)
Updated March 28, 2018 at 10:51am
2
Most recent comment from Oliver:Hi,Sorry, but it's not possible to fix it, if the theme you switched don't have footer sidebar all the widgets from this area comes to the inactive tab, the simplest way to update the theme without lo ...
Ottoalser
iconos rotos en descripción de productosClosed
TheGem (WPBakery)
Updated March 28, 2018 at 10:30am
7
Most recent comment from Oliver:Welcome!
thomas schütze
youtube videoClosed
TheGem (WPBakery)
Updated March 28, 2018 at 9:52am
2
Most recent comment from Michael:HI!Autoplay video on mobile devices will only work in the Revolution slider, in all other elements this feature is disabled in order to save user traffic.
badwinds
Using Imported DemoClosed
TheGem (WPBakery)
Updated March 28, 2018 at 8:50am
6
Most recent comment from Oliver:Hi,1. pls. provide the wp-admin access.2. Yes, it's not visible because the text is white. You can edit it in the text mode, attach
carolnino
language spanishClosed
TheGem (WPBakery)
Updated March 28, 2018 at 7:11am
2
Most recent comment from Oliver:Hi,
We recommend to use Loco Translate plugin for the theme translation or you can translate theme manually with .po file, pls. follow the instructions:
1. Take file languages/thegem.pot or xx_YY ...
nakhno
Translating PagesClosed
TheGem (WPBakery)
Updated March 27, 2018 at 1:37pm
4
Most recent comment from Oliver:Hi,Sorry, we don't provide support with Polylang plugin, pls. contact to this plugin support team.
Jason Mann
Add loginClosed
TheGem (WPBakery)
Updated March 27, 2018 at 11:32am
2
Most recent comment from Oliver:Hi,pls. add this code to the function.php of the child theme:
add_filter('wp_nav_menu_items', 'add_login_logout_link', 10, 2);
function add_login_logout_link($items, $args) {
ob_start();
w ...
Jason Mann
Cannot Edit Theme ExamplesClosed
TheGem (WPBakery)
Updated March 27, 2018 at 11:28am
2
Most recent comment from Oliver:Hi,1. pls. use following css:
body #primary-menu.no-responsive>li>a {
text-transform: none;
}
2. Can you add few screenshots what you need to change?
Taylor
Nature shopClosed
TheGem (WPBakery)
Updated March 27, 2018 at 8:25am
3
Most recent comment from Oliver:Hi,Pls. provide the wp-admin and FTP access, we'll check.
ximooo
what files shall i send to developerClosed
TheGem (WPBakery)
Updated March 27, 2018 at 8:00am
2
Most recent comment from Oliver:Hi,Pls. take a look:https://envato.com/blog/install-themeforest-wordpress-theme/You need to give him archive which you downloaded from the theme forest.
TopherArts
WPBakery Page Builder not workingClosed
TheGem (WPBakery)
Updated March 27, 2018 at 6:36am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin access, we'll check.
Luisdeoficina
ResponsiveClosed
TheGem (WPBakery)
Updated March 26, 2018 at 12:26pm
6
Most recent comment from Michael:Welcome! Please contact us if you have any questions.
Luisdeoficina
Gallery with filterClosed
TheGem (WPBakery)
Updated March 26, 2018 at 8:59am
2
Most recent comment from Oliver:Hi,Sorry, we don't have such functionality in the theme
chrismaynard5
How will Codex be addressing Gutenburg.Closed
TheGem (WPBakery)
Updated March 26, 2018 at 7:43am
2
Most recent comment from Oliver:Hi,Yes, our theme will be compatible with wp 5.0 version.
MarcusVoelkel
Change Accordion Icons/ButtonsClosed
Scalia
Updated March 25, 2018 at 9:05pm
2
Most recent comment from MarcusVoelkel:Solved. I had used an "old"/deprecated accordion.