Public Tickets
kurtsoeser
Problem with import contentClosed
TheGem (WPBakery)
Updated May 18, 2018 at 8:10am
2
Most recent comment from Oliver:Hi,it's made for the removing of the demo content> IMPORTANT: In case you have edited (and saved) some posts, pages etc., this content will not be removed. This concerns media content as well. If you ...
Catutzi
Main menu positionClosed
TheGem (WPBakery)
Updated May 18, 2018 at 8:08am
4
Most recent comment from Oliver:You're welcome!
Neil Snow
Team, how to display more than 4 columnsClosed
TheGem (WPBakery)
Updated May 18, 2018 at 7:49am
2
Most recent comment from Michael:HI!Unfortunately, there are no such settings in this element.
Ali afzal
quickfinder vertical icon connectorClosed
TheGem (WPBakery)
Updated May 18, 2018 at 7:47am
2
Most recent comment from Michael:HI!The problem is dealt with in this ticket https://codexthemes.ticksy.com/ticket/1578742/
piojo777
Activation codeClosed
TheGem (WPBakery)
Updated May 18, 2018 at 7:21am
4
Most recent comment from Oliver:Hi,You can use your license.
Neil Snow
H1 on mobile is too smallClosed
TheGem (WPBakery)
Updated May 18, 2018 at 6:42am
2
Most recent comment from Oliver:HI!
here is an example of CSS for controlling font size for mobile:
@media (max-width: 1000px) {
h1, .title-h1 {
line-height: 30px !important;
font-size: ...
gbagency
can't install demosClosed
TheGem (WPBakery)
Updated May 17, 2018 at 8:02am
4
Most recent comment from Oliver:Hi,The problem in your php settings, pls. take a look:Recommended PHP SettingsAlso you need to set the php version at least 5.6Then you need to make data base reset and start gem import plugin again.Y ...
ENtemplates
TopArea button Text & Link for different pages (ID)Closed
TheGem (WPBakery)
Updated May 17, 2018 at 7:36am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin and FTP access
Neil Snow
Safari is not rendering the same as ChromeClosed
TheGem (WPBakery)
Updated May 16, 2018 at 7:32pm
11
Most recent comment from Neil Snow:I resolved this by making a backup copy of the entire project and install on a new wp environment. Thanks.
Amandeep Sandhu
Top area issue of themeClosed
TheGem (WPBakery)
Updated May 16, 2018 at 3:36pm
4
Most recent comment from Michael:Welcome! Have a nice day!
ProclaimDigital
page titleClosed
TheGem (WPBakery)
Updated May 16, 2018 at 3:19pm
2
Most recent comment from Michael:HI! Please read this article:http://codex-themes.com/thegem/documentation/#setting-custom-background
itsmvk
Using a custom logo with a different aspect ratioClosed
TheGem (WPBakery)
Updated May 16, 2018 at 1:45pm
4
Most recent comment from [deleted]:To use text instead logo you need to change or replace thegem_print_logo function.
Try to use this css fix:
body #site-header.fixed.shrink .header-style-3 #primary-menu.no-responsive > li {
p ...
avarmaavarma
demo import fails - ajax errorClosed
Cryption
Updated May 16, 2018 at 9:08am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin access, we'll check.
RomanUfa
layer sliderClosed
TheGem (WPBakery)
Updated May 16, 2018 at 8:59am
2
Most recent comment from Oliver:Hi,You try to use a premium feature, which is available only in a standalone license version of LayerSlider. We have included LayerSlider in our theme as a bundled plugin under developer license. This ...
laurenaudience
How do I change the order of clientsClosed
TheGem (WPBakery)
Updated May 16, 2018 at 8:21am
2
Most recent comment from Michael:HI!Please use this setting: