Public Tickets
Eman
ProductsClosed
TheGem (WPBakery)
Updated April 16, 2018 at 2:49pm
2
Most recent comment from Michael:HI!Before importing the shop pages, you need to install the Woocommerce plugin https://wordpress.org/plugins/woocommerce/. Now, in order for the shop page to be displayed normally, you need to delete ...
roberto_campus
Styled Gallery - not workingClosed
TheGem (WPBakery)
Updated April 16, 2018 at 1:39pm
8
Most recent comment from Oliver:Welcome!
Gluteno
license for testing and prod websiteClosed
TheGem (WPBakery)
Updated April 16, 2018 at 8:50am
2
Most recent comment from Oliver:Hi,We are constantly monitoring how many live sites are on your license, you can set your site for development or testing on local host or any domain and then activate with this license your l ...
Freymuthit
Bug in Contact AreaClosed
TheGem (WPBakery)
Updated April 16, 2018 at 8:22am
2
Most recent comment from Oliver:Hi,It's zoom issue, just click ctrl + 0 in your browser.
ramatomo
Quickfinder, icon text colorClosed
TheGem (WPBakery)
Updated April 16, 2018 at 8:21am
3
Most recent comment from ramatomo:please close this ticket, I understood only now that they were customized according to the homepage that I had imported
sushil100018
404 when updating main menuClosed
TheGem (WPBakery)
Updated April 16, 2018 at 7:47am
5
Most recent comment from Oliver:Hi,The problem in your php settings:http://www.naasonepal.com/info.phppls. take a look:Recommended PHP SettingsAlso you need to set php version at least 5.6
Courtney Jo Young
WOOCOMMERCEClosed
TheGem (WPBakery)
Updated April 16, 2018 at 6:50am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin and FTP access.
ckroner
Google Analytics CodeClosed
TheGem (WPBakery)
Updated April 13, 2018 at 8:30am
2
Most recent comment from Oliver:Hi,
You need to copy file:
/wp-content/themes/thegem/footer.php
to the child theme and add your code after the line 87:
Or you can use this plugin:
https://wordpress.org/plugins/google-analyt ...
Eilerp
product activation was canceledClosed
TheGem (WPBakery)
Updated April 13, 2018 at 6:51am
2
Most recent comment from Oliver:HI!
You don't need to activate any plugins included in the theme. All of the plugins included and required / recommended in our themes are being regularly updated via our own plugin repository ...
Cathrin Truchan
LicenseClosed
TheGem (WPBakery)
Updated April 12, 2018 at 2:02pm
4
Most recent comment from Oliver:Welcome!
minimeGermany
Paralax Effect in Footer and RowsClosed
Cryption
Updated April 12, 2018 at 1:19pm
5
Most recent comment from Oliver:Hi,pls. check now.
ysnbulut
Slider Revolution Plugin Activation ?Closed
TheGem (WPBakery)
Updated April 11, 2018 at 1:26pm
2
Most recent comment from Oliver:HI!
You don't need to activate any plugins included in the theme.
All of the plugins included and required / recommended in our themes are being regularly updated via our own plugin repository ...
KangoKendall
Pricing Table FontsClosed
TheGem (WPBakery)
Updated April 11, 2018 at 11:42am
11
Most recent comment from Oliver:Welcome!
ekn
Portfolio BugClosed
TheGem (WPBakery)
Updated April 11, 2018 at 10:34am
5
Most recent comment from ekn:Thank you :)
ahmedask
preloaderClosed
TheGem (WPBakery)
Updated April 11, 2018 at 7:55am
4
Most recent comment from Oliver:Hi, you can hide slideshow preloader with this CSS:
.slideshow-preloader {
display: none !important;
}