Public Tickets
Chris
Cannot change background colourClosed
TheGem (WPBakery)
Updated October 24, 2017 at 7:46am
3
Most recent comment from Chris:I managed to get this working. I needed to use the child theme that was originally supplied instead of using a child theme creation plugin.This ticket can be closed
jessewhite46
Slider, Blog & Portfolio DisappearedClosed
TheGem (WPBakery)
Updated October 23, 2017 at 11:12pm
3
Most recent comment from jessewhite46:Here are the screenshots showing where the elements aren't showing up on the site. I'm trying to disable some plugins now and I will let you know.
tbatson
Empty white space below footerClosed
TheGem (WPBakery)
Updated October 23, 2017 at 10:54am
9
Most recent comment from Sergio:We can contact via Team Viewer , so that I can see the problem
cre8gr
Different main menu on some pagesClosed
TheGem (WPBakery)
Updated October 23, 2017 at 10:13am
4
Most recent comment from Michael:Yes, I think it's possible.
Karin
WPBakery Page BuilderClosed
TheGem (WPBakery)
Updated October 23, 2017 at 9:34am
20
Most recent comment from Sergio:HI,
Feel free to contact us if you need help.
xjohnyx
License activationClosed
TheGem (WPBakery)
Updated October 23, 2017 at 8:49am
4
Most recent comment from Sergio:HI,
Feel free to contact us if you need help.
EVA SANCHEZ DE LA MORENA
LOREM IPSUM text when sharing a postClosed
TheGem (WPBakery)
Updated October 23, 2017 at 8:09am
11
Most recent comment from Sergio:Hi, all right nowpls. provide correct wp-admin access (screen 1530)
CerkaB
Resizing IssueClosed
TheGem (WPBakery)
Updated October 23, 2017 at 7:37am
5
Most recent comment from Michael:This is a mobile version of the site. With a small screen width, the items simply do not fit on the screen.
Saida
Remove Social Share in Timeline StyleClosed
TheGem (WPBakery)
Updated October 23, 2017 at 6:53am
2
Most recent comment from Oliver:HI!
pls. use following css:
.blog-style-timeline .post-footer-sharing {
display: none;
}
xjohnyx
Slider Revolution Activation CodeClosed
TheGem (WPBakery)
Updated October 23, 2017 at 6:50am
2
Most recent comment from Oliver:HI!
You don't need to activate any plugins included in the theme.
All of the plugins included and required / recommended in our themes are being regularly updated via our own plugin repository ...
Producer801
Instagram/Pinterest IntegrationClosed
TheGem (WPBakery)
Updated October 23, 2017 at 6:33am
4
Most recent comment from [deleted]:Check instagram shortcode in visual composer.
peagy
Font ChangesClosed
TheGem (WPBakery)
Updated October 21, 2017 at 1:27pm
2
Most recent comment from Michael:HI! Changes in the theme occur instantaneously. You have problems with the cache. Try refreshing the page CTRL+F5
feliperozo13
WebSite too slowClosed
TheGem (WPBakery)
Updated October 20, 2017 at 2:23pm
2
Most recent comment from Oliver:HI,
As I see your site loading time is 4-6 sec
We recommend to use:
W3-total cache plugin, enable page cache browser cache, minifire of CSS and js.
https://tah.wordpress.org/plugins/w3-total-c ...
franziskakuppe
mobile menuClosed
TheGem (WPBakery)
Updated October 20, 2017 at 12:02pm
10
Most recent comment from Oliver:Welcome!
CerkaB
Make Button BiggerClosed
TheGem (WPBakery)
Updated October 20, 2017 at 12:12pm
2
Most recent comment from CerkaB:No Longer Needed