Public Tickets
totalcontrolinnovations
Demo theme optionsClosed
TheGem (WPBakery)
Updated October 12, 2017 at 1:08pm
3
Most recent comment from Sergio:HI,pls. check the documentation (screen 1418)http://codex-themes.com/thegem/documentation/#menu-navigation
widhi muttaqien
Portfolio pop up contentClosed
Scalia
Updated October 12, 2017 at 8:47am
3
Most recent comment from widhi muttaqien:Hi max.Okay no problem. I may need to purchase "media grid" plugin from envato. Thank you so much for the support. I really appreciate it.Regards,Widhi Muttaqien
Noz4
license transferClosed
TheGem (WPBakery)
Updated October 11, 2017 at 2:43pm
4
Most recent comment from [deleted]:Hi,We are constantly monitoring how many live sites are on your license, you can set your site for development or testingon local host or any domain and then activate with this license your li ...
koryrogers
image carousel responsivenessClosed
TheGem (WPBakery)
Updated October 11, 2017 at 10:11am
4
Most recent comment from Oliver:Hi, We have done. Please check.For good looking responsive carousel please try to use images with the same size.
griparicurse
Responsive parametersClosed
TheGem (WPBakery)
Updated October 11, 2017 at 7:34am
4
Most recent comment from Oliver:Hi,Pls see screenshort http://storage5.static.itmages.com/i/17/1011/h_1507706942_8264108_65d29b8570.pngBootsrap Grid System
RWAPED
Can't find an IMageClosed
TheGem (WPBakery)
Updated October 11, 2017 at 7:19am
2
Most recent comment from Oliver:Hi, Pls check attachment.
Micaela
Purchase code not activatingClosed
TheGem (WPBakery)
Updated October 11, 2017 at 7:10am
2
Most recent comment from [deleted]:Hi,
Please share admin access. We will try to inspect problem on your site.
Steveat316
Unable to update plugin LayerSlider WPClosed
TheGem (WPBakery)
Updated October 10, 2017 at 3:40pm
6
Most recent comment from Steveat316:Yup, all good to go. Thank you.
Faisal2n
Stop responsive effectClosed
TheGem (WPBakery)
Updated October 10, 2017 at 3:13pm
2
Most recent comment from [deleted]:HI!
Sorry, by default it's not possible. It's requires some
code changes (it's not a couple lines of
code).
We would be glad to help you and assist you in resolving your
issues, however ...
LauraDay93
Mobile MenuClosed
TheGem (WPBakery)
Updated October 10, 2017 at 2:49pm
2
Most recent comment from [deleted]:Try to change Header settings in Theme options.
weshinez
Demo ImportClosed
TheGem (WPBakery)
Updated October 10, 2017 at 12:42pm
6
Most recent comment from Oliver:Hi,I checked your site. First your site used HTTP protocol but now it use HTTPS protocol. I changed your site settings. Logo now loaded well. Please check.
Yuda
TheGem OnePage ChurchClosed
TheGem (WPBakery)
Updated October 10, 2017 at 12:05pm
4
Most recent comment from Sergio:HI,
Your problem has been fixed (screen 1399) , pls. check your page.
Sandra Rosero
activate main demo styleClosed
Scalia
Updated October 10, 2017 at 11:45am
4
Most recent comment from Sergio:HI!
pls. share the wp-admin access, we'll check
alejandro ravera
wpbakeryClosed
TheGem (WPBakery)
Updated October 10, 2017 at 11:44am
4
Most recent comment from Sergio:Hi, thanks for the info !Feel free to contact us if you need help.
urbano123
problema al cargar el ditor de texto de visual compouserClosed
TheGem (WPBakery)
Updated October 10, 2017 at 10:12am
2
Most recent comment from Sergio:Hi, pls. write in english )share the wp-admin access, we'll check