Public Tickets
trsmotors
Photo in Blog opens at blank screenClosed
TheGem (WPBakery)
Updated October 27, 2017 at 6:42am
4
Most recent comment from Michael:Please share admin access. We will try to inspect problem on your site.
Arquingroup
PermalinkClosed
TheGem (WPBakery)
Updated October 26, 2017 at 7:21pm
3
Most recent comment from Arquingroup:I already figured it out. Thanks!
doschott
thegem-agencyClosed
TheGem (WPBakery)
Updated October 26, 2017 at 2:34pm
4
Most recent comment from Michael:I asked you to provide access to your site.
emism
Montserrat Typo noyt showingClosed
TheGem (WPBakery)
Updated October 26, 2017 at 1:11pm
4
Most recent comment from Oliver:Welcome!
Thomas
Lowercase menuClosed
TheGem (WPBakery)
Updated October 26, 2017 at 11:40am
8
Most recent comment from Sergio:HI,
Feel free to contact us if you need help.
Johnathan
Muting sound on a videoClosed
TheGem (WPBakery)
Updated October 26, 2017 at 11:40am
4
Most recent comment from Michael:Please contact us if you have any questions.
AI_Suriname
Woocommerce override filesClosed
TheGem (WPBakery)
Updated October 25, 2017 at 6:29am
2
Most recent comment from Oliver:HI!
It's not critical, everything will work fine, pls. wait a bit soon we'll realize theme update for the latest woo version.
anna
background photoClosed
TheGem (WPBakery)
Updated October 24, 2017 at 1:47pm
4
Most recent comment from Michael:Please contact us if you have any questions.
Camille Damer
Coming Soon Page ActivationClosed
TheGem (WPBakery)
Updated October 24, 2017 at 12:57pm
4
Most recent comment from [deleted]:I can't connect to your ftp with this data. Please check it.
http://sociallyconsciousclub.com.au/coming-soon-03/ - this is page link but I need Page ID. Please share admin access.
Rogier666
SAVE Button in Portfolio edit screen doesn't workClosed
TheGem (WPBakery)
Updated October 24, 2017 at 9:52am
4
Most recent comment from Oliver:HI!pls. update the theme to 3.0.1 version and check:Updating a theme
indigoross
Change Woocommerce BreadcrumbsClosed
TheGem (WPBakery)
Updated October 24, 2017 at 8:41am
4
Most recent comment from Oliver:Welcome!
bktime
Two Different MenusClosed
TheGem (WPBakery)
Updated October 24, 2017 at 8:27am
2
Most recent comment from Oliver:HI!Here is the code example for settings up different menu on the different pages:
function thegem_custom_wp_nav_menu_args($args) {
if(in_array(get_the_ID(), array(555))) {
if($args ...
Chris
Cannot change background colourClosed
TheGem (WPBakery)
Updated October 24, 2017 at 7:46am
3
Most recent comment from Chris:I managed to get this working. I needed to use the child theme that was originally supplied instead of using a child theme creation plugin.This ticket can be closed
jessewhite46
Slider, Blog & Portfolio DisappearedClosed
TheGem (WPBakery)
Updated October 23, 2017 at 11:12pm
3
Most recent comment from jessewhite46:Here are the screenshots showing where the elements aren't showing up on the site. I'm trying to disable some plugins now and I will let you know.
tbatson
Empty white space below footerClosed
TheGem (WPBakery)
Updated October 23, 2017 at 10:54am
9
Most recent comment from Sergio:We can contact via Team Viewer , so that I can see the problem