Public Tickets
dinesh kumar
visual composer errorClosed
TheGem (WPBakery)
Updated July 17, 2017 at 6:56am
2
Most recent comment from Oliver:HI!
pls. provide the wp-admin and FTP access.
AdAssist
Responsive & Mobile OptionsClosed
TheGem (WPBakery)
Updated July 17, 2017 at 6:47am
7
Most recent comment from Michael:1) Unfortunately, there is no such setting, but the larger the logo height, the higher the height of the header.3) pls. use following css:
.shrink-mobile { background: transparent !important;
...
Morgan
Slider RevolutionClosed
TheGem (WPBakery)
Updated July 17, 2017 at 6:44am
2
Most recent comment from Oliver:HI!
You don't need to activate any plugins included in the theme.
All of the plugins included and required / recommended in our themes are being regularly updated via our own plugin repository ...
JeltevdM
Slider Revolution Button ColorClosed
TheGem (WPBakery)
Updated July 16, 2017 at 10:48am
5
Most recent comment from JeltevdM:Yes it has been fixed, thank you.
svengaertman
PortfolioClosed
TheGem (WPBakery)
Updated July 14, 2017 at 11:47am
2
Most recent comment from Oliver:HI!Sorry, via CSS it's not possible. You can change in the functions.php, you need to edit:
function thegem_image_sizes() wp-content/themes/thegem/functions.phpline 1362
outlawzz
hide top area woocommerce product siteClosed
TheGem (WPBakery)
Updated July 14, 2017 at 11:41am
2
Most recent comment from Sergio:HI!
pls. use following css:
.top-area{
display:none !important
}
Nate
Footer Widget WidthClosed
TheGem (WPBakery)
Updated July 14, 2017 at 11:16am
8
Most recent comment from Sergio:HI,
Feel free to contact us if you need help.
wagner55
Mega menuClosed
TheGem (WPBakery)
Updated July 14, 2017 at 8:32am
2
Most recent comment from Oliver:HI!pls. check:pls. note for using mega menu max_input_vars must be 10000 pls. check your php settings:Recommended PHP Settings
Farah Farhana
logo uploadClosed
TheGem (WPBakery)
Updated July 14, 2017 at 8:06am
7
Most recent comment from Oliver:HI!pls. create a separate ticket with this issue.
Clemens
Displayed font not the correct oneClosed
TheGem (WPBakery)
Updated July 14, 2017 at 7:08am
6
Most recent comment from Michael:Have a nice day!
Guilherme Messias de
Some problems with the mobile version of the siteClosed
Scalia
Updated July 13, 2017 at 9:42am
14
Most recent comment from Michael:We can not log into the admin panel of your site, check all the redirects that are on this site.
The other ticket has the same problem https://codexthemes.ticksy.com/ticket/1213004/
DevSnit
Visual Composer Call to Action not showingClosed
TheGem (WPBakery)
Updated July 13, 2017 at 7:20am
4
Most recent comment from Oliver:Feel free to contact us if you need help.
Kristofer
Woocommerce Checkout not scaledClosed
Scalia
Updated July 12, 2017 at 2:53pm
13
Most recent comment from Oliver:Pls. wait some time my colleague looking fix for this issue.
mailannie
Product Name not showing in message of added product in cartClosed
TheGem (WPBakery)
Updated July 12, 2017 at 11:59am
7
Most recent comment from mailannie:Okay, Let me check and I will provide the details.
Martin
Change appearance or style menu itemClosed
TheGem (WPBakery)
Updated July 12, 2017 at 11:45am
6
Most recent comment from Sergio:HI,pls. replace with the following code
function thegem_menu_item_button($items, $args){
if($args->theme_location == 'primary' && thegem_get_option('header_layout') !== 'overlay'){
$ite ...