Public Tickets
charlesasamoah
TheGem pages and product categoriesClosed
TheGem (WPBakery)
Updated April 27, 2017 at 10:14am
2
Most recent comment from Sergio:HI!
pls. share the wp-admin access, we'll check
alexua777
Slow loading speedClosed
TheGem (WPBakery)
Updated April 27, 2017 at 7:30am
8
Most recent comment from Oliver:HI!Your loading time 4.5 sec, it's normal for the page with the content.
alexua777
Theme UpdateClosed
TheGem (WPBakery)
Updated April 27, 2017 at 6:58am
2
Most recent comment from Oliver:HI!Pls. check:Updating a theme
Ryan Couch
Add Google Code to <BODY> TagClosed
TheGem (WPBakery)
Updated April 27, 2017 at 6:46am
2
Most recent comment from Oliver:HI!pls. check:https://developer.wordpress.org/reference/functions/body_class/
Uday Khandelwal
Unable to access The media one pager libraryClosed
TheGem (WPBakery)
Updated April 26, 2017 at 2:47pm
2
Most recent comment from Sergio:Hi,You need to import the demo content of this page
curtius
Top Area Button TextClosed
TheGem (WPBakery)
Updated April 26, 2017 at 1:56pm
4
Most recent comment from Oliver:Can you update the theme to the latest version? Updating a theme
typogretel
Simple Blog Post LayoutClosed
TheGem (WPBakery)
Updated April 26, 2017 at 12:45pm
2
Most recent comment from typogretel:Ahhh.... Sorry .... found it .. It under: Blog Item SettingsFeatured Image Show Featured Content
typogretel
Problems after UpdateClosed
TheGem (WPBakery)
Updated April 26, 2017 at 10:15am
3
Most recent comment from Oliver:Feel free to contact us if you need help.
Lisa
Logo not working in headerClosed
TheGem (WPBakery)
Updated April 26, 2017 at 9:33am
2
Most recent comment from Oliver:HI!pls. provide the wp-admin and FTP access.
Natethenomad
Instagram iconClosed
TheGem (WPBakery)
Updated April 26, 2017 at 9:08am
7
Most recent comment from Natethenomad:Ok, will do
comunicaciondigitalgk
Overlay Mobile Menu no workClosed
TheGem (WPBakery)
Updated April 26, 2017 at 8:40am
3
Most recent comment from Oliver:HI!Sorry, can you provide more info about the problem?
Rostyslav Melnychuk
Compatibility with jQueryClosed
Codeus
Updated April 26, 2017 at 8:38am
2
Most recent comment from [deleted]:Your purchase code is invalid. Please renew it.
Marcus
Uploading ThemeClosed
TheGem (WPBakery)
Updated April 26, 2017 at 8:19am
2
Most recent comment from Oliver:HI!You need to set necessary php settings:Recommended PHP Settings
EVA SANCHEZ DE LA MORENA
Revolution SliderClosed
TheGem (WPBakery)
Updated April 26, 2017 at 8:18am
2
Most recent comment from Oliver:HI!pls. provide the wp-admin and ftp access.
crownmarketers
Bottom Footer Left side WidthClosed
TheGem (WPBakery)
Updated April 26, 2017 at 8:18am
6
Most recent comment from Sergio:HI,ok, pls. share the FTP access, I'll check