Public Tickets
Franziska Kohler
CHILD THEMEClosed
TheGem (WPBakery)
Updated October 16, 2018 at 10:56am
2
Most recent comment from Oliver:Hi Franziska,If you're don't planing to make the changes in the theme core files you can ignore this step.
Karen
Contact Us Header image - not in revolverClosed
TheGem (WPBakery)
Updated October 16, 2018 at 9:16am
8
Most recent comment from Michael:Please contact us if you have any questions.
macduffdesign
FAQ toggleClosed
TheGem (WPBakery)
Updated October 16, 2018 at 7:45am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin access
sduesman
Demo Content not presentClosed
TheGem (WPBakery)
Updated October 16, 2018 at 7:00am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin access
mbloch
WP/LR SyncClosed
TheGem (WPBakery)
Updated October 15, 2018 at 9:15am
2
Most recent comment from Oliver:Hi,Sorry, we don't provide support with the third-party plugins, not included in the theme. Try to contact to this plugin support team here:https://wordpress.org/support/plugin/wplr-sync
alkateo
How to use another TypoClosed
TheGem (WPBakery)
Updated October 15, 2018 at 9:11am
2
Most recent comment from Michael:HI! Please use Fonts Manager.
dmccleod75
video backgroundClosed
TheGem (WPBakery)
Updated October 15, 2018 at 8:36am
2
Most recent comment from Michael:HI!
Please use Fullwidth Container element.
rosiefaulkner1989
Child Theme Looks DifferentClosed
TheGem (WPBakery)
Updated October 15, 2018 at 6:46am
4
Most recent comment from Oliver:Welcome!
aleccadell123
Can't make changes to theme options, working locallyClosed
TheGem (WPBakery)
Updated October 12, 2018 at 11:41am
4
Most recent comment from Oliver:Can you set the site to any test hosting?
eplmello
setting loading effectClosed
TheGem (WPBakery)
Updated October 11, 2018 at 12:36pm
4
Most recent comment from Oliver:Welcome!
dmccleod75
remove comment sectionClosed
TheGem (WPBakery)
Updated October 10, 2018 at 9:33am
2
Most recent comment from Michael:HI!Please use the following settings:
vsnryfriends
Applying a template to the installed themeClosed
TheGem (WPBakery)
Updated October 10, 2018 at 8:33am
2
Most recent comment from Michael:HI!Please read this article:https://codex-themes.com/thegem/documentation/#selecting-homepage
RamAlsaman
LayerSlider product activation was canceled on this siteClosed
TheGem (WPBakery)
Updated October 10, 2018 at 8:22am
6
Most recent comment from Oliver:Hi, You try to use a premium feature, which is available only in a standalone license version of LayerSlider. We have included LayerSlider in our theme as a bundled plugin under developer license. Thi ...
kelineal2
Show SKU on Product PageClosed
TheGem (WPBakery)
Updated October 10, 2018 at 8:05am
2
Most recent comment from Oliver:Hi,It's already added in the page below the image, can you add screenshot where you need to add it?
Abra V
ActivationClosed
TheGem (WPBakery)
Updated October 9, 2018 at 7:59am
6
Most recent comment from Oliver:if you'll have the activation problems, you can contact us the "activation problems" category, there you don't need to purchase the support.