Public Tickets
ksubilal
Ajax Error in importing demo content in localhostClosed
TheGem (WPBakery)
Updated September 19, 2018 at 7:27am
2
Most recent comment from Oliver:Hi,Pls. check your php settings:Recommended PHP Settings
Jones
Demo Content DownloadClosed
TheGem (WPBakery)
Updated September 19, 2018 at 6:29am
2
Most recent comment from Oliver:Hi,Sorry, no, it's not possible, you can make one new test install import the content there to see the shortcodes settings.
Jones
is there somewhere i can check the theme update server status?Closed
TheGem (WPBakery)
Updated September 19, 2018 at 6:24am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin access
valuechina
fatal error after installationClosed
TheGem (WPBakery)
Updated September 19, 2018 at 6:21am
4
Most recent comment from Oliver:Hi,Ok, thank you for letting know
Soham
no password fieldClosed
TheGem (WPBakery)
Updated September 18, 2018 at 6:48pm
2
Most recent comment from Soham:i found what i had done wrong. thanks anyways.
ottimoto
Theme Options - Child ThemeClosed
TheGem (WPBakery)
Updated September 18, 2018 at 11:48am
8
Most recent comment from Oliver:Feel free to contact us if you need help.
GeorgeCY
Woocommerce issuesClosed
TheGem (WPBakery)
Updated September 18, 2018 at 7:59am
50
Most recent comment from [deleted]:First, I see this results - https://prnt.sc/kvooyf.Second, these all is not theme interface - https://prnt.sc/kvopmr, https://prnt.sc/kvopw7. You need to configurate your server, site, perfomance (cac ...
kelineal2
Remove Prev/Next/Back to Shop Buttons from Product pageClosed
TheGem (WPBakery)
Updated September 18, 2018 at 7:28am
5
Most recent comment from Michael:Sorry for the error, this code needs to be added to the functions.php file of your child theme.But you can use custom CSS:
.single-product-content-bottom .block-navigation {
display: none !imp ...
rmiller
Have "Show Featured Content" Enabled by DefaultClosed
TheGem (WPBakery)
Updated September 17, 2018 at 3:06pm
8
Most recent comment from Oliver:Hi,Ok. We'll think about it.
tedgast
Basic Web Pages not workingClosed
TheGem (WPBakery)
Updated September 17, 2018 at 1:52pm
10
Most recent comment from [deleted]:Php image library (gd or imagik) doesn't work correctly on your site. I see a lot of errors when trying to regenerate thumbnails for media files:Please contact you webhosting provider support about th ...
patrick_amadeu
YoutubeClosed
TheGem (WPBakery)
Updated September 17, 2018 at 1:19pm
4
Most recent comment from Oliver:Hi,1. No, it's ok.2. Sorry, we don't provide support with the third-party plugins, pls. be so kind to understand what we can't to check on compatibility with the theme tons of the plugins and its upda ...
Razi Haider
product page issueClosed
TheGem (WPBakery)
Updated September 17, 2018 at 11:12am
6
Most recent comment from Razi Haider:Thanks issue resolved
cinelion
Google analytics for the child themeClosed
TheGem (WPBakery)
Updated September 17, 2018 at 8:17am
2
Most recent comment from Oliver:Hi,pls. provide the FTP access
wimothy
I cannot activate the required thegem theme elements pluginClosed
TheGem (WPBakery)
Updated September 17, 2018 at 7:56am
20
Most recent comment from Oliver:Hi,Where it stoped working,. http://www.sportevents.eu/wp-admin/post.php?vc_action=vc_inline&post_id=2&post_type=page - working here on my side...
Razi Haider
relpy to ticketClosed
TheGem (WPBakery)
Updated September 16, 2018 at 7:10pm
1
Most recent comment from Razi Haider:please relpy to my ticket#1711641