Public Tickets
aleccadell123
Can't make changes to theme options, working locallyClosed
TheGem (WPBakery)
Updated October 12, 2018 at 11:41am
4
Most recent comment from Oliver:Can you set the site to any test hosting?
eplmello
setting loading effectClosed
TheGem (WPBakery)
Updated October 11, 2018 at 12:36pm
4
Most recent comment from Oliver:Welcome!
dmccleod75
remove comment sectionClosed
TheGem (WPBakery)
Updated October 10, 2018 at 9:33am
2
Most recent comment from Michael:HI!Please use the following settings:
vsnryfriends
Applying a template to the installed themeClosed
TheGem (WPBakery)
Updated October 10, 2018 at 8:33am
2
Most recent comment from Michael:HI!Please read this article:https://codex-themes.com/thegem/documentation/#selecting-homepage
RamAlsaman
LayerSlider product activation was canceled on this siteClosed
TheGem (WPBakery)
Updated October 10, 2018 at 8:22am
6
Most recent comment from Oliver:Hi, You try to use a premium feature, which is available only in a standalone license version of LayerSlider. We have included LayerSlider in our theme as a bundled plugin under developer license. Thi ...
kelineal2
Show SKU on Product PageClosed
TheGem (WPBakery)
Updated October 10, 2018 at 8:05am
2
Most recent comment from Oliver:Hi,It's already added in the page below the image, can you add screenshot where you need to add it?
Abra V
ActivationClosed
TheGem (WPBakery)
Updated October 9, 2018 at 7:59am
6
Most recent comment from Oliver:if you'll have the activation problems, you can contact us the "activation problems" category, there you don't need to purchase the support.
saltwatercolours
White Borders - Top/Bottom of Revolution SlidersClosed
TheGem (WPBakery)
Updated October 8, 2018 at 3:37pm
15
Most recent comment from saltwatercolours:Looks like we have it! Thank you, Jesus! and Gregor!See attached!
Valeria Becerra
Login IconClosed
TheGem (WPBakery)
Updated October 8, 2018 at 8:09am
4
Most recent comment from Oliver:Hi,1. Yes, like as default theme, theme in attach.2. pls. contact to your hoster and ask him the FTP access to your site.
maria
change portfolio inactive filters text colorClosed
TheGem (WPBakery)
Updated October 8, 2018 at 7:48am
4
Most recent comment from Michael:Welcome!
xiaojean
IconsClosed
TheGem (WPBakery)
Updated October 8, 2018 at 7:44am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin and FTP access
crivillavaz
change the way of post list on category, and default blog pageClosed
TheGem (WPBakery)
Updated October 8, 2018 at 7:39am
4
Most recent comment from Oliver:Hi,The simplest way will be edit template:/wp-content/themes/thegem/gem-templates/blog/content-blog-item-justified.phpand remove there:
maria
footer styleClosed
TheGem (WPBakery)
Updated October 8, 2018 at 6:42am
4
Most recent comment from Michael:Welcome! Have a nice day!
orangelemur
search results layoutClosed
TheGem (WPBakery)
Updated October 5, 2018 at 9:14am
8
Most recent comment from Oliver:Sorry, no, without the code changes it's not possible to make it.
Rob Watt
LayoutsClosed
TheGem (WPBakery)
Updated October 5, 2018 at 7:42am
8
Most recent comment from Oliver:Also you need to find all the images on the page and set https connection, there. Open page in the text mode:https://timewarpza.wpengine.com/wp-admin/post.php?post=15326&action=editAnd change it to ...