Public Tickets
Carmensheon99
Header Video Play in MobileClosed
TheGem (WPBakery)
Updated September 3, 2018 at 11:09am
2
Most recent comment from Oliver:Hi,The video background option is disabled on mobile by default due to various incompatibility reasons.
Andre van der Merwe
Incompatible to Thrive Themes Architect BuilderClosed
TheGem (WPBakery)
Updated September 3, 2018 at 11:03am
2
Most recent comment from Oliver:Hi,Ok, I'll add your request to our task manager and we'll think about it.
Andre van der Merwe
TheGem Import pluginClosed
TheGem (WPBakery)
Updated September 3, 2018 at 11:03am
2
Most recent comment from Oliver:Hi,Yes, you can remove it.
Andre van der Merwe
Secure Google FontsClosed
TheGem (WPBakery)
Updated September 3, 2018 at 11:02am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin access
Daniell Johnston
animations not workingClosed
TheGem (WPBakery)
Updated September 3, 2018 at 8:24am
4
Most recent comment from Sergio:HI!
pls. share the wp-admin access (your login data or create test) and provide the screenshots for each problem, we'll check
Ahsan
Zendesk Chat plugin causing issuesClosed
TheGem (WPBakery)
Updated September 3, 2018 at 7:50am
2
Most recent comment from Oliver:Hi,Pls. provide the wp-admin access and add few screenshots to describe the issue in details.
sahelnik
How to make the theme mobile friendly?Closed
TheGem (WPBakery)
Updated September 3, 2018 at 7:39am
4
Most recent comment from Oliver:Hi,
1. I deactivated check box "Page as fullscreen vertical slider keep on mobile" in your case it's not possible to have it because you have a lot of the content on the 1 slide.
2. Don't use text ...
Pascale Tesson
Mobile menuClosed
TheGem (WPBakery)
Updated September 3, 2018 at 5:56am
4
Most recent comment from [deleted]:Please provide link to your page. I will prepare css code for you.
Razi Haider
demo content importClosed
TheGem (WPBakery)
Updated September 2, 2018 at 9:18am
4
Most recent comment from Razi Haider:no
handoko Pakeotac
editing the homepageClosed
TheGem (WPBakery)
Updated September 2, 2018 at 7:10am
2
Most recent comment from Oliver:Hi,
Pls. take a look to the visual composer video tutorials:
https://wpbakery.com/video-tutorials/
handoko Pakeotac
editing the homepageClosed
TheGem (WPBakery)
Updated September 2, 2018 at 7:10am
2
Most recent comment from Oliver:Hi,Pls. take a look to the visual composer video tutorials:https://wpbakery.com/video-tutorials/
RA
vertical quickfinderClosed
TheGem (WPBakery)
Updated September 2, 2018 at 6:59am
2
Most recent comment from Oliver:Hi,Pls. provide the wp-admin access
RA
Image hoverClosed
TheGem (WPBakery)
Updated September 1, 2018 at 8:48am
15
Most recent comment from Oliver:Welcome!
sebw84
Preloader prevents displaying content in carousel postsClosed
TheGem (WPBakery)
Updated September 1, 2018 at 8:27am
19
Most recent comment from Oliver:It's very strange, but when I created 2 new items, it's working:https://www.ecerep.com/test-gem-portfolioslider/may be there were some problems during the saving, try to recreate portfolio items...
BadYogi
Urgent Place Order Button DisappearsClosed
TheGem (WPBakery)
Updated September 1, 2018 at 7:31am
3
Most recent comment from Oliver:Hi,You're using 2.2.0 it's very old to work with the last woo version, pls. update theme (last version is 3.5.0)Updating a theme