Public Tickets
kristianlarslarsen
Missing Feature Items in Blog EntriesClosed
TheGem (WPBakery)
Updated August 13, 2018 at 4:57pm
3
Most recent comment from kristianlarslarsen:PROBLEM FIXED!Please disregard! The issue has been fixed when we reinstalled our security certificate and updated our PHP setting. Not sure which fixed it, but it works now!
Beewax
Update Menu ErrorClosed
TheGem (WPBakery)
Updated August 9, 2018 at 1:17pm
3
Most recent comment from Oliver:Hi,You need to set 256 mb, pls. take a look:Recommended PHP Settings
nbi_nicole
Can't save changesClosed
TheGem (WPBakery)
Updated August 9, 2018 at 11:58am
7
Most recent comment from nbi_nicole:THANK YOU! I deleted the newsletter field and now I can save my changes again!Huge thanks!
Carolina
BLOGClosed
TheGem (WPBakery)
Updated August 9, 2018 at 7:22am
6
Most recent comment from Sergio:HI, you are welcome!
Feel free to contact us if you need help.
Skicu
Child Theme Display ErrorClosed
TheGem (WPBakery)
Updated August 8, 2018 at 8:15am
13
Most recent comment from Oliver:You need to re-save theme options after you activate child theme.
Jenice Zaira
Page Loading IconClosed
TheGem (WPBakery)
Updated August 8, 2018 at 6:20am
2
Most recent comment from Oliver:HI!
You need to edit: wp-content/themes/thegem/css/thegem-preloader.css
Or use next css:
body #page-preloader { background: #2c2e3d;
}
body #page-preloader .page-preloader-spin,
body .blo ...
u4rmp4tl
how to make the side bar widgets focus on the subject page productClosed
TheGem (WPBakery)
Updated August 7, 2018 at 11:30pm
3
Most recent comment from u4rmp4tl:Hi Gregor,I thought maybe some other people whom looking at this website might have better solutions.Thanks a lot. I'll look for the plug-in on my own.
kam_is750 Ismayilov
Need help about visual designClosed
TheGem (WPBakery)
Updated August 7, 2018 at 11:29am
2
Most recent comment from Michael:HI!Please use this setting in the Backend editor of the page:
raelynblake
Customize DemoClosed
TheGem (WPBakery)
Updated August 7, 2018 at 8:58am
2
Most recent comment from Oliver:Hi,No, child theme needs only if you're planing to change theme source code.
Marvin Marshall
deactivation of KeyClosed
TheGem (WPBakery)
Updated August 7, 2018 at 8:49am
2
Most recent comment from Oliver:Hi,I've unblocked your license, you can activate another domain.
mbounds
Custom link for site logoClosed
TheGem (WPBakery)
Updated August 7, 2018 at 7:12am
4
Most recent comment from Oliver:Welcome!
gurgeng
Light LogoClosed
TheGem (WPBakery)
Updated August 7, 2018 at 7:12am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin access, we'll check.
abhishek paul
mailchimp product activationClosed
TheGem (WPBakery)
Updated August 6, 2018 at 2:44pm
4
Most recent comment from Michael:Welcome! Have a nice day!
saltwatercolours
Gutenberg RoadmapClosed
TheGem (WPBakery)
Updated August 6, 2018 at 12:11pm
4
Most recent comment from Oliver:You're welcome!
nbi_nicole
News & Blog element isn't workingClosed
TheGem (WPBakery)
Updated August 6, 2018 at 11:41am
4
Most recent comment from [deleted]:I see this error in browser console on your site:
ReferenceError: scrollMonitor is not definedI suppose problem is in cache/minify plugin configutration. Try to deactivate it and check again.