Public Tickets
MackMckie
homepage of site wont loadClosed
TheGem (WPBakery)
Updated July 23, 2018 at 9:03am
3
Most recent comment from Oliver:Hi,1. MackMckie pls. provide the wp-admin and FTP access, we'll check.2. Amandafifield pls. create the separate ticket with wp-admin and FTP access we also check your install.
michaelmcnamara04
Icons are SplitClosed
TheGem (WPBakery)
Updated July 23, 2018 at 8:52am
4
Most recent comment from Oliver:Hi,Here is split icons example:http://codex-themes.com/thegem/elements/icons/
atreyuu2003
WPBakery Update IssueClosed
TheGem (WPBakery)
Updated July 23, 2018 at 6:30am
2
Most recent comment from Oliver:Hi,Pls. wait a bit, soon we'll upload new version of the WPBakery plugin to our repository.
Dheeraj Singh
Cannot Implement SSL due to ThemeClosed
TheGem (WPBakery)
Updated July 23, 2018 at 6:27am
2
Most recent comment from Oliver:Hi,
Sorry for delay, because of weekend.
pls. provide the wp-admin access.
Dheeraj Singh
Cannot Implement SSL due to ThemeClosed
TheGem (WPBakery)
Updated July 23, 2018 at 6:27am
2
Most recent comment from Oliver:Hi,Sorry for delay, because of weekend.pls. provide the wp-admin access.
atreyuu2003
HeaderClosed
TheGem (WPBakery)
Updated July 22, 2018 at 11:41am
3
Most recent comment from atreyuu2003:Please cancel. I figured this out. However, I do have another issue that involved TheGem, so I will open another ticket.
Andre van der Merwe
Icon's are split in halfClosed
TheGem (WPBakery)
Updated July 20, 2018 at 6:57am
6
Most recent comment from Oliver:Welcome!
Shamser Suzon
Blog Social Sharing Icon IssueClosed
TheGem (WPBakery)
Updated July 19, 2018 at 11:05am
6
Most recent comment from Oliver:Welcome!
EQXSI
max count of product gridClosed
TheGem (WPBakery)
Updated July 19, 2018 at 9:47am
10
Most recent comment from Sergio:Hi, ok
kaiki
Error in elements mobile visualizationClosed
TheGem (WPBakery)
Updated July 18, 2018 at 2:45pm
8
Most recent comment from Sergio:HI,
Feel free to contact us if you need help.
MPazCotarelo
TranslationClosed
TheGem (WPBakery)
Updated July 18, 2018 at 1:34pm
8
Most recent comment from Sergio:HI,
sorry, but I can't get to your site , not for FTP (screen 2338) not for wp-admin (screen 2339)
Debadutta Mishra
sidebar in woocommerce shop pageClosed
TheGem (WPBakery)
Updated July 18, 2018 at 8:37am
2
Most recent comment from Sergio:HI!
pls. share the wp-admin access, we'll check
Dvelamy
Contact&Social address link to Google mapsClosed
TheGem (WPBakery)
Updated July 18, 2018 at 7:53am
2
Most recent comment from Oliver:Hi,
Pls. provide the wp-admin, FTP access and add screenshot where you need to add link.
Selin Kocagöncü
http error 500Closed
TheGem (WPBakery)
Updated July 17, 2018 at 2:52pm
5
Most recent comment from Sergio:Hi,pls. contact your hosting provider to resolve this issue
liliaf
Icons don't showClosed
TheGem (WPBakery)
Updated July 17, 2018 at 12:09pm
2
Most recent comment from Sergio:Hi,
I don't see a problem (screen 2326) , maybe you are using a page zoom (ctrl +) , pls. use the scale of 100%