Public Tickets
MPazCotarelo
TranslationClosed
TheGem (WPBakery)
Updated July 18, 2018 at 1:34pm
8
Most recent comment from Sergio:HI,
sorry, but I can't get to your site , not for FTP (screen 2338) not for wp-admin (screen 2339)
Debadutta Mishra
sidebar in woocommerce shop pageClosed
TheGem (WPBakery)
Updated July 18, 2018 at 8:37am
2
Most recent comment from Sergio:HI!
pls. share the wp-admin access, we'll check
Dvelamy
Contact&Social address link to Google mapsClosed
TheGem (WPBakery)
Updated July 18, 2018 at 7:53am
2
Most recent comment from Oliver:Hi,
Pls. provide the wp-admin, FTP access and add screenshot where you need to add link.
Selin Kocagöncü
http error 500Closed
TheGem (WPBakery)
Updated July 17, 2018 at 2:52pm
5
Most recent comment from Sergio:Hi,pls. contact your hosting provider to resolve this issue
liliaf
Icons don't showClosed
TheGem (WPBakery)
Updated July 17, 2018 at 12:09pm
2
Most recent comment from Sergio:Hi,
I don't see a problem (screen 2326) , maybe you are using a page zoom (ctrl +) , pls. use the scale of 100%
Centro_Convergencia_Digital
Quickfinder element icons are splittedClosed
TheGem (WPBakery)
Updated July 17, 2018 at 11:27am
3
Most recent comment from Michael:HI! Please contact us if you have any questions.
Abhineet Pandey
Purchase Theme License onlyClosed
TheGem (WPBakery)
Updated July 17, 2018 at 10:50am
3
Most recent comment from Michael:HI!If you want to use the theme on another site, you need to purchase the TheGem theme again. What can I help you with?
gentek1
Installation issueClosed
TheGem (WPBakery)
Updated July 17, 2018 at 10:34am
3
Most recent comment from Michael:HI!
Pls. accept my apologies for delay. I was out of office in few days.Has your problem been resolved?
serrober
backup entire siteClosed
TheGem (WPBakery)
Updated July 16, 2018 at 12:06pm
2
Most recent comment from Sergio:HI,pls. check the documentation https://codex.wordpress.org/WordPress_Backups
elenadomenech
icons on menuClosed
TheGem (WPBakery)
Updated July 16, 2018 at 11:51am
2
Most recent comment from Sergio:Hi,this functional is only in mega menu (screen 2304)
Rene
menu button glitch on mobileClosed
TheGem (WPBakery)
Updated July 16, 2018 at 11:08am
4
Most recent comment from Sergio:HI, you are welcome!
Feel free to contact us if you need help.
abarthur
Activating the Main ThemeClosed
TheGem (WPBakery)
Updated July 16, 2018 at 9:22am
2
Most recent comment from Sergio:HI!
pls. share the wp-admin access, we'll check
Catutzi
top areaClosed
TheGem (WPBakery)
Updated July 16, 2018 at 8:28am
4
Most recent comment from Sergio:Hi,pls. check the theme options (screen 2288)
heatfactory
NavigationClosed
TheGem (WPBakery)
Updated July 16, 2018 at 8:23am
5
Most recent comment from Sergio:HI,1) Can you pls provide more details (screenshots) about the problem with the portfolio?2) You can make the ticket private and attach your wp-admin data
Catutzi
top areaClosed
TheGem (WPBakery)
Updated July 13, 2018 at 2:06pm
2
Most recent comment from Sergio:Hi, not quite sure what do you mean. Can you pls provide more details (screenshots)?