Public Tickets
HERVE BERTRAND
migrate wordpress site to new domainClosed
TheGem (WPBakery)
Updated July 4, 2018 at 2:37pm
2
Most recent comment from Oliver:Hi,We are constantly monitoring how many live sites are on your license, you can set your site for development or testing on local host or any domain and then activate with this license your l ...
CybercatProduction
unsafe content blockedClosed
TheGem (WPBakery)
Updated July 4, 2018 at 12:53pm
2
Most recent comment from Oliver:Hi,I don't see unsafe content on your site, can you provide few screenshots with the issue?
uinteraktif
Activate TheGem.Closed
TheGem (WPBakery)
Updated July 4, 2018 at 9:44am
2
Most recent comment from Oliver:Hi, Yes, you can, we are constantly monitoring how many live sites are on your license, you can set your site for development or testing on local host or any domain and then activate with this ...
Shamser Suzon
Client Logo Slider Auto ScrollClosed
TheGem (WPBakery)
Updated July 4, 2018 at 8:43am
2
Most recent comment from Oliver:Hi,It's speed in milliseconds, set there 5000 for example.
pdrpdr1
READ MORE BUTTONClosed
TheGem (WPBakery)
Updated July 4, 2018 at 8:40am
2
Most recent comment from Oliver:Hi,
We recommend to use Loco Translate plugin for the theme translation or you can translate theme manually with .po file, pls. follow the instructions:
1. Take file languages/thegem.pot or xx_YY ...
cardiffwebservices
Revolution SliderClosed
TheGem (WPBakery)
Updated July 4, 2018 at 8:32am
3
Most recent comment from Oliver:Hi,Ok. in any case feel free to contact us if you need help.
bgalbis
Search icon in mobile menu overlayClosed
TheGem (WPBakery)
Updated July 4, 2018 at 8:28am
2
Most recent comment from Oliver:HI!
pls. use following css:
body .mobile-menu-layout-overlay #primary-navigation.responsive #primary-menu li.menu-item-search {
display: block;
}
Clifton
Importing Blog PostsClosed
TheGem (WPBakery)
Updated July 4, 2018 at 7:47am
4
Most recent comment from Oliver:Hi,Try following:1. Activate another theme.2. Deactivate gem import plugin.3. Import your posts.4. Activate gem theme. Also the problem can be in your php settings, take a look:http://s8.staging-host ...
succeedlifestyle
TheGem Import FunctionClosed
TheGem (WPBakery)
Updated July 4, 2018 at 7:42am
11
Most recent comment from Oliver:Hi,There was small bug in the gem import plugin, I fixed it.
skye
checkout page is not workingClosed
TheGem (WPBakery)
Updated July 3, 2018 at 7:45am
2
Most recent comment from skye:After setting this option in theme options (woocommerce) , i got solutionWooCommerce checkout view : One-Page Checkout
zeddgre
TranslationClosed
TheGem (WPBakery)
Updated July 2, 2018 at 1:24pm
2
Most recent comment from Oliver:Hi,
We recommend to use Loco Translate plugin for the theme translation or you can translate theme manually with .po file, pls. follow the instructions:
1. Take file languages/thegem.pot or xx_YY ...
Andre van der Merwe
Product Add-ons not showingClosed
TheGem (WPBakery)
Updated July 2, 2018 at 1:02pm
9
Most recent comment from [deleted]:Do you know how to configurate it to show necessary info? Does any product configurated as you want?
Ramon Mor Sole
activation revolution sliderClosed
TheGem (WPBakery)
Updated July 2, 2018 at 11:00am
4
Most recent comment from Oliver:Sorry?
vitalikmoraru
WPBakery page Builder not startingClosed
TheGem (WPBakery)
Updated July 2, 2018 at 8:21am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin and FTP access
paulbuijs
Social Links in Menu plus email caputeClosed
TheGem (WPBakery)
Updated July 2, 2018 at 7:07am
4
Most recent comment from Oliver:Hi,Sorry, without the code changes it's not possible.