Public Tickets
Mike
Main Menu logo transitionClosed
TheGem (WPBakery)
Updated July 24, 2018 at 9:32am
4
Most recent comment from Oliver:Hi,Sorry, can't say you anything without the access. Can you set the site to any test hosting?
Mike
embed youtube videos gdpr compliantClosed
TheGem (WPBakery)
Updated July 24, 2018 at 9:11am
4
Most recent comment from Oliver:Hi,pls. provide the wp-admin and FTP access.
Akulovastudio
Catalog ModeClosed
TheGem (WPBakery)
Updated July 24, 2018 at 8:49am
4
Most recent comment from Oliver:Welcome!
Pierre
Portfolio - Multiple imagesClosed
TheGem (WPBakery)
Updated July 23, 2018 at 2:54pm
4
Most recent comment from Oliver:Hi,Sorry, don't tested such plugins with the theme.
Edaberan
Element Round ChartClosed
TheGem (WPBakery)
Updated July 23, 2018 at 9:46am
2
Most recent comment from Oliver:Hi,Sorry, it's not possible to add the code js or php code there..
MackMckie
homepage of site wont loadClosed
TheGem (WPBakery)
Updated July 23, 2018 at 9:03am
3
Most recent comment from Oliver:Hi,1. MackMckie pls. provide the wp-admin and FTP access, we'll check.2. Amandafifield pls. create the separate ticket with wp-admin and FTP access we also check your install.
michaelmcnamara04
Icons are SplitClosed
TheGem (WPBakery)
Updated July 23, 2018 at 8:52am
4
Most recent comment from Oliver:Hi,Here is split icons example:http://codex-themes.com/thegem/elements/icons/
atreyuu2003
WPBakery Update IssueClosed
TheGem (WPBakery)
Updated July 23, 2018 at 6:30am
2
Most recent comment from Oliver:Hi,Pls. wait a bit, soon we'll upload new version of the WPBakery plugin to our repository.
Dheeraj Singh
Cannot Implement SSL due to ThemeClosed
TheGem (WPBakery)
Updated July 23, 2018 at 6:27am
2
Most recent comment from Oliver:Hi,
Sorry for delay, because of weekend.
pls. provide the wp-admin access.
Dheeraj Singh
Cannot Implement SSL due to ThemeClosed
TheGem (WPBakery)
Updated July 23, 2018 at 6:27am
2
Most recent comment from Oliver:Hi,Sorry for delay, because of weekend.pls. provide the wp-admin access.
atreyuu2003
HeaderClosed
TheGem (WPBakery)
Updated July 22, 2018 at 11:41am
3
Most recent comment from atreyuu2003:Please cancel. I figured this out. However, I do have another issue that involved TheGem, so I will open another ticket.
Andre van der Merwe
Icon's are split in halfClosed
TheGem (WPBakery)
Updated July 20, 2018 at 6:57am
6
Most recent comment from Oliver:Welcome!
Shamser Suzon
Blog Social Sharing Icon IssueClosed
TheGem (WPBakery)
Updated July 19, 2018 at 11:05am
6
Most recent comment from Oliver:Welcome!
EQXSI
max count of product gridClosed
TheGem (WPBakery)
Updated July 19, 2018 at 9:47am
10
Most recent comment from Sergio:Hi, ok
kaiki
Error in elements mobile visualizationClosed
TheGem (WPBakery)
Updated July 18, 2018 at 2:45pm
8
Most recent comment from Sergio:HI,
Feel free to contact us if you need help.