Public Tickets
Lycia
Trouble after updateClosed
TheGem (WPBakery)
Updated December 19, 2016 at 12:55pm
2
Most recent comment from Oliver:HI!
You need at first update gem elements plugin. (We upload new version 2 weeks ago)
If you can't enter to the the wp-admin area:
1. Via ftp remove folder
/wp-content/plugins/thegem-elements ...
Nick
FATAL ERROR when updating plugin. Cannot access my WP dashboard at all!Closed
TheGem (WPBakery)
Updated December 19, 2016 at 12:53pm
2
Most recent comment from Oliver:HI!
You need at first update gem elements plugin. (We upload new version 2 weeks ago)
If you can't enter to the the wp-admin area:
1. Via ftp remove folder
/wp-content/plugins/thegem-elements ...
eddpfn
Shadow under slider and white spaceClosed
TheGem (WPBakery)
Updated December 19, 2016 at 12:52pm
2
Most recent comment from Oliver:HI!
1. Can you add some screenshots?
2. The most simply way is to use css for it:
.vc_row {
margin-bottom: 0 !Important;
}
tingecreative
Creating pages with both main and sub menuClosed
TheGem (WPBakery)
Updated December 19, 2016 at 12:44pm
2
Most recent comment from Oliver:HI!You can use widgets "custom menu" or "submenu"And pls. check:http://codex-themes.com/thegem/documentation/#defining-default-sidebars
Roberto
TheGem elements plugin cannot be activatedClosed
TheGem (WPBakery)
Updated December 19, 2016 at 12:07pm
2
Most recent comment from Oliver:HI!
You need at first update gem elements plugin. (We upload new version 3 weeks ago)
If you can't enter to the the wp-admin area:
1. Via ftp remove folder
/wp-content/plugins/thegem-elements ...
ivanmarketing
Fonts doesn´t worckClosed
TheGem (WPBakery)
Updated December 16, 2016 at 9:44pm
6
Most recent comment from Jennifer:Adrian --I had to clear the cache in W3 itself. In the process of migrating my site, I ended up getting rid of it because it was causing issues. Looking for a better option currently (although I kno ...
Ashish dhama
MenuClosed
TheGem (WPBakery)
Updated December 16, 2016 at 6:48pm
4
Most recent comment from Oliver:Okcss:
header#site-header {
display: none;
}
Nhiokh
How do you change the "Read More" textClosed
TheGem (WPBakery)
Updated December 16, 2016 at 2:38pm
6
Most recent comment from Oliver:You are welcome if you need help!
willdurkin
responsive design functionalityClosed
TheGem (WPBakery)
Updated December 16, 2016 at 11:40am
2
Most recent comment from Oliver:HI!Did you add any changes in the style.css(or you can use next css)
@media (max-width: 600px) {
#primary-navigation .menu-toggle {
display: inline-block !important;
}
}
Natethenomad
Headings not responsiveClosed
TheGem (WPBakery)
Updated December 15, 2016 at 11:20pm
3
Most recent comment from Natethenomad:Awesome, thank you very much!
Kim
problems with TheGem Theme Elements pluginClosed
TheGem (WPBakery)
Updated December 15, 2016 at 5:05pm
8
Most recent comment from Oliver:Thank you!
It would be great if you could rate us on ThemeForest.
Just go to your downloads on ThemeForest ( https://themeforest.net/downloads ), find TheGem and then you can rate it here
...
Natethenomad
Change Post grid in archiveClosed
TheGem (WPBakery)
Updated December 15, 2016 at 11:30am
3
Most recent comment from Natethenomad:Thank you Gregor! This helped already!
Angus Gorrie
Accordion HelpClosed
TheGem (WPBakery)
Updated December 15, 2016 at 11:01am
5
Most recent comment from Oliver:You are welcome if you need help!
songsmash
Visual Composer not workingClosed
TheGem (WPBakery)
Updated December 15, 2016 at 4:32am
3
Most recent comment from songsmash:Re-installed everything...it works now
Natethenomad
Resposiveness of Custom Heading and styled textboxClosed
TheGem (WPBakery)
Updated December 15, 2016 at 12:42am
3
Most recent comment from Natethenomad:Thank you! It worked better with 100% instead of 50px though