Public Tickets
aeuphelia
ElementorClosed
TheGem (WPBakery)
Updated September 23, 2019 at 12:33pm
2
Most recent comment from Oliver:Hi,Sorry, we don't tested gem with the Elementor plugin, our theme created for the WPBackery page builder..
Madhu Mangal Sharma
For ThemeClosed
TheGem (WPBakery)
Updated September 23, 2019 at 7:35am
2
Most recent comment from Oliver:Hi, you just need to click on this button https://prnt.sc/p90f0k in TheGem Demo Import
bhanu0250
Demo not importClosed
TheGem (WPBakery)
Updated September 23, 2019 at 6:51am
2
Most recent comment from Oliver:Hi,Sorry for delay, did you renamed theme?
Balloon
Remover menuClosed
TheGem (WPBakery)
Updated September 20, 2019 at 2:04pm
10
Most recent comment from Oliver:Welcome!
bhanu0250
Activating plugin crashes the websiteClosed
TheGem (WPBakery)
Updated September 20, 2019 at 8:41am
2
Most recent comment from Oliver:Hi,Replied in another ticket:https://dawaaiwala.com/info.phpYour memory_limit - 32M should be 256...
Rizwan Shahzad
Issues with changesClosed
TheGem (WPBakery)
Updated September 20, 2019 at 7:31am
2
Most recent comment from Michael:HI!How exactly do you want to change these buttons? Use other icons or change color?
Evelina
TheGem theme is not safeClosed
TheGem (WPBakery)
Updated September 19, 2019 at 8:06am
2
Most recent comment from Oliver:Hi,Can you provide a bit more information about the issues? We'll check it out.
tiksen111
FontClosed
TheGem (WPBakery)
Updated September 18, 2019 at 9:11am
2
Most recent comment from Michael:HI!Unfortunately, there are no other options on the site to see what the font looks like on the site, but you can see them on this page https://fonts.google.com/.
akmalhakim
How can I make the product smallerClosed
TheGem (WPBakery)
Updated September 17, 2019 at 2:47pm
6
Most recent comment from Michael:You're welcome!
trina99
Blog List - Hide Icon & AuthorClosed
TheGem (WPBakery)
Updated September 17, 2019 at 11:50am
5
Most recent comment from Michael:You're welcome!Have a nice day!
alaaflow
Share a linkClosed
TheGem (WPBakery)
Updated September 17, 2019 at 7:56am
2
Most recent comment from Oliver:Hi,Replied in another ticket.
Osia2019
Main menuClosed
TheGem (WPBakery)
Updated September 17, 2019 at 7:32am
2
Most recent comment from Oliver:Hi,The problem in the link: #osiasalon/Remove the / in the end of the link and check your site.
Osia2019
InstagramClosed
TheGem (WPBakery)
Updated September 16, 2019 at 10:10am
2
Most recent comment from Michael:HI!In the this field you need to enter only the account ID, and not the full link.
sarantesak_47
Why do two of the plugins that the template uses ask me to pay a license?Closed
TheGem (WPBakery)
Updated September 16, 2019 at 8:44am
2
Most recent comment from Michael:HI!Plugins suggest you buy a premium version. You don't need to do this if you don't need additional functions of these plugins.
B. Kors
Adding GTMClosed
TheGem (WPBakery)
Updated September 16, 2019 at 8:06am
2
Most recent comment from Michael:HI!To do this, you need to edit the theme files. Use the child theme and copy the /wp-content/themes/thegemheader.php file, then add the code you need to it.