Public Tickets
Brody Shemansky
ajax error when importing theme demo contentClosed
TheGem (WPBakery)
Updated August 28, 2019 at 8:07am
2
Most recent comment from Oliver:Hi,
Replied in another ticket.
thomasverdi
make self-hosted video biggerClosed
TheGem (WPBakery)
Updated August 28, 2019 at 8:05am
6
Most recent comment from Michael:You're welcome!Please contact us if you have any questions.
Elio Rojas
Some troubles with connecting to TheGem server..Closed
TheGem (WPBakery)
Updated August 28, 2019 at 6:49am
2
Most recent comment from Oliver:Hi,
I suppose your server has some type of firewall which blocks requests. Please contact your webhosting provider support to disable firewall for democontent.codex-themes.com (ip:142.44.212.145).
mariannece
number of activations exceededClosed
TheGem (WPBakery)
Updated August 27, 2019 at 2:24pm
4
Most recent comment from Oliver:Hi,59$here you go:https://themeforest.net/item/thegem-creative-multipurpose-highperformance-wordpress-theme/16061685?s_rank=1
mariannece
number of activations exceededClosed
TheGem (WPBakery)
Updated August 27, 2019 at 9:17am
2
Most recent comment from Oliver:Hi,Replied in another ticket.
AndreasSymia
Portfolio open in new tabClosed
TheGem (WPBakery)
Updated August 27, 2019 at 9:06am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin access I'll check it out.
gabov81
use of portfoliosClosed
TheGem (WPBakery)
Updated August 27, 2019 at 8:36am
5
Most recent comment from Michael:HI!
pls. use following css:
.portfolio .portfolio-item .wrap > .caption .subtitle {
max-height: 48px !important;
white-space: normal !important;
}
tasteofsound
Set time for countdown?Closed
TheGem (WPBakery)
Updated August 26, 2019 at 12:07pm
4
Most recent comment from Oliver:I've added your request to our task manager, in the feature updates we'll try to add it to the theme.
akmalhakim
My site identity not showing.Closed
TheGem (WPBakery)
Updated August 26, 2019 at 12:05pm
4
Most recent comment from Oliver:pls. provide the wp-admin access
Haris Ayyaz
Dropdown IconClosed
TheGem (WPBakery)
Updated August 26, 2019 at 11:08am
4
Most recent comment from [deleted]:Hi, you can use our menu style (Screen_14-03-49.png , Screen_14-03-36.png ) or use following css, for example:
.menu-item-25431 a:before {
content: "e622";
display: initial;
...
musicrespons
Menu CSS/styling is wrong on the portfolio pages of my site.Closed
TheGem (WPBakery)
Updated August 26, 2019 at 8:18am
4
Most recent comment from [deleted]:HI, ok, have a nice day !
Madhu Mangal Sharma
I am Builiding a Mobile AppClosed
TheGem (WPBakery)
Updated August 26, 2019 at 8:15am
2
Most recent comment from Oliver:Hi,Sorry we're selling WordPress theme, not Apps..
PatGallagher04
Separate Mobile MenuClosed
TheGem (WPBakery)
Updated August 26, 2019 at 8:09am
3
Most recent comment from Oliver:I'll add your request to our task manager will try to make such function in the next theme updates.
mmh2005
missing picture in TeamClosed
TheGem (WPBakery)
Updated August 26, 2019 at 5:16am
2
Most recent comment from mmh2005:solved , the file name must be in english not arabic
ataei
something wrong with your zip dataClosed
TheGem (WPBakery)
Updated August 24, 2019 at 9:47am
4
Most recent comment from Oliver:Hi, Can you upload this file to your hosting and give me link, I've tested archive from the theme forest, on my side it's ok...