Public Tickets
LedZeppelin73
Instalation ProblemClosed
TheGem (WPBakery)
Updated September 2, 2019 at 6:36am
2
Most recent comment from Oliver:Hi,
pls. provide the wp-admin, FTP access and attach error logs from your server
liliaf
Hide Image on MobileClosed
TheGem (WPBakery)
Updated August 30, 2019 at 2:11pm
6
Most recent comment from Oliver:You're welcome!
aleelin
Purchase codeClosed
TheGem (WPBakery)
Updated August 30, 2019 at 8:39am
4
Most recent comment from Oliver:You're welcome!
nabercrombie
AMP and duplicated featured imagesClosed
TheGem (WPBakery)
Updated August 30, 2019 at 7:55am
12
Most recent comment from Oliver:You're welcome!
owurakojo
need to change currency for hotel bookingClosed
TheGem (WPBakery)
Updated August 29, 2019 at 1:29pm
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin and add few screenshots to describe where you need to change it.
owurakojo
hotel booking and paymentsClosed
TheGem (WPBakery)
Updated August 29, 2019 at 12:50pm
6
Most recent comment from Oliver:Hi,
pls. be so kind to understand that thegem not out of the box ready solution, 99% of the themes are the same. There huge count of the booking plugin, you just need to choose it for your needs, fox ...
frg004
Images dimensionsClosed
TheGem (WPBakery)
Updated August 29, 2019 at 8:42am
4
Most recent comment from Michael:We don't have fixed sizes so that each developer uses images that are suitable for his site and those that are available to him.
Ziph42
Site is messed up. 504 gateway time-outClosed
TheGem (WPBakery)
Updated August 29, 2019 at 7:48am
7
Most recent comment from Oliver:Ok, thank you for letting know.
Sergey
LayerSlider WP, Slider Revolution ActivationClosed
TheGem (WPBakery)
Updated August 29, 2019 at 7:41am
4
Most recent comment from Oliver:Hi,You try to use a premium feature, which is available only in a standalone license version of RevoSlider. We have included RevoSlider in our theme as a bundled plugin under developer license. This m ...
Joshbonga
Featured ProductsClosed
TheGem (WPBakery)
Updated August 28, 2019 at 8:21am
9
Most recent comment from Oliver:Hi, What host you're using, can't connect with URL bigrockdevelopment.siteStatus: Disconnected from server: ECONNABORTED - Connection abortedStatus: Resolving address of bigrockdevelopment ...
Brody Shemansky
ajax error when importing theme demo contentClosed
TheGem (WPBakery)
Updated August 28, 2019 at 8:07am
2
Most recent comment from Oliver:Hi,
Replied in another ticket.
thomasverdi
make self-hosted video biggerClosed
TheGem (WPBakery)
Updated August 28, 2019 at 8:05am
6
Most recent comment from Michael:You're welcome!Please contact us if you have any questions.
Elio Rojas
Some troubles with connecting to TheGem server..Closed
TheGem (WPBakery)
Updated August 28, 2019 at 6:49am
2
Most recent comment from Oliver:Hi,
I suppose your server has some type of firewall which blocks requests. Please contact your webhosting provider support to disable firewall for democontent.codex-themes.com (ip:142.44.212.145).
mariannece
number of activations exceededClosed
TheGem (WPBakery)
Updated August 27, 2019 at 2:24pm
4
Most recent comment from Oliver:Hi,59$here you go:https://themeforest.net/item/thegem-creative-multipurpose-highperformance-wordpress-theme/16061685?s_rank=1
mariannece
number of activations exceededClosed
TheGem (WPBakery)
Updated August 27, 2019 at 9:17am
2
Most recent comment from Oliver:Hi,Replied in another ticket.