Public Tickets
Apoorv
Not Able to Change Footer TextClosed
TheGem (WPBakery)
Updated August 15, 2019 at 8:34am
2
Most recent comment from [deleted]:Hi,
Please provide the wp-admin access. We will try to inspect problem on your site.
Apoorv
Ajax Error while installing themeClosed
TheGem (WPBakery)
Updated August 15, 2019 at 8:20am
4
Most recent comment from Oliver:Hi Marcellesstore, it's not normal that the hoster can't change the settings and did give you FTP access to the site. What you will to do if you need change something in the theme files or ...
1Paulo
Yoast and The GemClosed
TheGem (WPBakery)
Updated August 15, 2019 at 7:31am
2
Most recent comment from Oliver:Hi,I'll add your request to our task manager, one of our developers take a look into.
Marc2026
Hoover in Top BarClosed
TheGem (WPBakery)
Updated August 14, 2019 at 11:12am
2
Most recent comment from [deleted]:Hi, pls. check the theme options
mminten
Testimonial ListClosed
TheGem (WPBakery)
Updated August 14, 2019 at 11:00am
2
Most recent comment from [deleted]:HI, sorry but the theme doesn't have such functionality. Try to use the teams instead testimonials. https://codex-themes.com/thegem/elements/teams/
samiranich
Loading ScreenClosed
TheGem (WPBakery)
Updated August 14, 2019 at 9:16am
4
Most recent comment from Oliver:Yes. But you can add the code I gave you in the style.css of the child theme and make the changes there, nothing will be lost.
Marc2026
One LicenseClosed
TheGem (WPBakery)
Updated August 14, 2019 at 9:00am
2
Most recent comment from Oliver:Hi,
According the Envato rules you can have only 1 live install on the license. We allow to have the 1 development copy on the dev sub domain, so the URL should be dev.sitename.com , also you ca ...
Marc2026
Site Loader ChangeClosed
TheGem (WPBakery)
Updated August 14, 2019 at 8:22am
4
Most recent comment from [deleted]:Have a nice day
stejournal
Mega MenuClosed
TheGem (WPBakery)
Updated August 13, 2019 at 10:11am
2
Most recent comment from Oliver:Hi,wp-content/themes/thegem/inc/megamenu/megamenu.class.phpIn the header:
$TheGem_Mega_Menu_Columns_Values = array(
1 => '1',
2 => '2',
3 => '3',
4 => � ...
samiranich
Contact Form 7Closed
TheGem (WPBakery)
Updated August 13, 2019 at 8:48am
5
Most recent comment from Oliver:You're welcome!
samiranich
scroller-blockClosed
TheGem (WPBakery)
Updated August 13, 2019 at 8:45am
4
Most recent comment from Michael:Please contact us if you have any questions.Have a nice day!
games2players
logoClosed
TheGem (WPBakery)
Updated August 13, 2019 at 6:50am
2
Most recent comment from Michael:HI!Please read the documentation:https://codex-themes.com/thegem/documentation/#logo
proyectoeducaes
648/5000 Message in wordpress panel> Template affectedClosed
TheGem (WPBakery)
Updated August 13, 2019 at 6:40am
2
Most recent comment from Oliver:Hi,It's not critical, everything will work fine, at the moment we are working on theme's update in this concern, this will take a while. We will let you know as soon as this update will be ...
Fabrice Theveny
News section disappeared after updateClosed
TheGem (WPBakery)
Updated August 13, 2019 at 6:38am
2
Most recent comment from Oliver:Hi,pls. take a look:"News" post type (ver. 4.x)
ArtDesignPrinting
Ajax errorClosed
TheGem (WPBakery)
Updated August 13, 2019 at 6:35am
2
Most recent comment from Oliver:Hi,Seems like the problem in your PHP settings, pls. take a look:Recommended PHP Settings