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Public Tickets

Tina McDowell URGENT: Demo Installation FailClosed   Activation Problems in TheGem Theme.   Updated March 1, 2021 at 7:55am   2 Most recent comment from Oliver:Hi,Replied there. Clifford Woodroffe Demo Content AccessClosed   Activation Problems in TheGem Theme.   Updated January 18, 2021 at 11:49am   4 Most recent comment from Oliver:Welcome! eduservsmt the gem wp bakery activation problemClosed   Activation Problems in TheGem Theme.   Updated December 18, 2020 at 8:21am   2 Most recent comment from Oliver:HI! You don't need to activate any plugins included in the theme. All of the plugins included and required / recommended in our themes are being regularly updated via our own plugin reposi ... henry 4 THEMES DONT WORKClosed   Activation Problems in TheGem Theme.   Updated December 11, 2020 at 10:46am   8 Most recent comment from Oliver:Hi,take a look:https://codex-themes.com/thegem/documentation/#license-terms One regular license allows you to use TheGem on one localhost, one development and one final production website.What license ... Nicole R Spizzirri How to installClosed   Activation Problems in TheGem Theme.   Updated November 22, 2020 at 3:12pm   2 Most recent comment from Oliver:Hi, thank you for your purchase. Please follow this instructions: https://codex-themes.com/thegem/documentation/#downloading-thegem Franck van Velzen License already activated?Closed   Activation Problems in TheGem Theme.   Updated November 4, 2020 at 9:22am   2 Most recent comment from Oliver:Hi, According the Envato rules you can have only 1 live install on the license.  We allow to have the 1 development copy on the dev sub domain,  so the URL should be dev.sitename.com , also you can ... Gobinath6 Usage of themeClosed   Activation Problems in TheGem Theme.   Updated September 17, 2020 at 7:14am   2 Most recent comment from Oliver:Hi, According the Envato rules you can have only 1 live install on the license. We allow to have the 1 development copy on the dev sub domain,  so the URL should be dev.sitename.com , also you can ... mayank Issue with theme activationClosed   Activation Problems in TheGem Theme.   Updated September 4, 2020 at 12:23pm   4 Most recent comment from Oliver:Hi, According the Envato rules you can have only 1 live install on the license.  We allow to have the 1 development copy on the dev sub domain,  so the URL should be dev.sitename.com , also you can ... emi_py queryClosed   Activation Problems in TheGem Theme.   Updated August 17, 2020 at 12:40pm   2 Most recent comment from Oliver:Hi, According the Envato rules you can have only 1 live install on the license.  We allow to have the 1 development copy on the dev sub domain,  so the URL should be dev.sitename.com , also you ca ... Yardan How to update TheGem ThemeClosed   Activation Problems in TheGem Theme.   Updated August 17, 2020 at 6:21am   4 Most recent comment from Oliver:ok, thank you for letting know vijaykumarkvl Site loads Chinese page with random redirection - WP TheGem Theme Recurring IssueClosed   Activation Problems in TheGem Theme.   Updated May 28, 2020 at 9:46am   2 Most recent comment from Oliver:Hi, Seems your site had been hacked, take a look:https://wordpress.org/support/article/faq-my-site-was-hacked/ Orazio MAria Di Martino Activation CodeClosed   Activation Problems in TheGem Theme.   Updated December 27, 2019 at 11:50am   6 Most recent comment from Oliver:Hi,pls. create new ticket in the activation problems category. zzzt Templete in TheGem ThemeClosed   Activation Problems in TheGem Theme.   Updated December 5, 2019 at 8:35am   2 Most recent comment from Oliver:Hi, Interested in your theme - TheGem. Before buying, I would like to know all the templates presented in the demo are available for free or require additional payment? Sure, free. Take a look: https: ... ddrizal Can't Use Activation CodeClosed   Activation Problems in TheGem Theme.   Updated November 19, 2019 at 1:34pm   7 Most recent comment from Oliver:EmonDhar pls. check nowSh3ld0n  replied in another ticket. aleelin ​You have exceeded the max.Closed   Activation Problems in TheGem Theme.   Updated August 30, 2019 at 8:40am   2 Most recent comment from Oliver:Hi,Replied in another ticket.