Public Tickets
Myriam
purchase code the gem themeClosed
Activation Problems in TheGem Theme.
Updated December 12, 2022 at 8:18am
2
Most recent comment from Oliver:HI,
Should be working, can you check?
Adriel
Activstion isseusClosed
Activation Problems in TheGem Theme.
Updated December 6, 2022 at 2:06pm
4
Most recent comment from Oliver:No, nothing will be lost...
Richa
Accordion issueClosed
Activation Problems in TheGem Theme.
Updated November 18, 2022 at 9:48am
3
Most recent comment from Oliver:Can you make small video how do you see it on your side?
cre8ivephillip
I cannot access Demo Import plugins OR the needed pluginsClosed
Activation Problems in TheGem Theme.
Updated November 14, 2022 at 9:17am
2
Most recent comment from Oliver:Hi,Sorry for delay, working for me without problems. Did you manage the issue?
Marius Roznovan
Moved server, can't activate licenceClosed
Activation Problems in TheGem Theme.
Updated October 29, 2022 at 12:20pm
4
Most recent comment from Oliver:Hi,pls. create new ticket in the activation problems category and provide your URL and purchase code.
HectorCatify
The Gem updateClosed
Activation Problems in TheGem Theme.
Updated October 6, 2022 at 9:33am
14
Most recent comment from Oliver:Hi,pls. create new ticket in the activation problems category.
mccauley1234 McCauley
Issues with website not workingClosed
Activation Problems in TheGem Theme.
Updated September 19, 2022 at 11:10am
13
Most recent comment from Oliver:HI,Sorry, at the moment we are working on theme's update in this concern, this will take a while. Don't worry, everything will work without problems. Templates will be updated in the next th ...
renanierisi
Additional license at a discountClosed
Activation Problems in TheGem Theme.
Updated August 11, 2022 at 9:18am
2
Most recent comment from Oliver:Hi, thank you for your request.
Generally we can offer two alternatives for this.
1. Extended license. See here https://themeforest.net/item/thegem-creative-multipurpose-highperformance-wordpress- ...
apbrandpark
problem with activationClosed
Activation Problems in TheGem Theme.
Updated August 8, 2022 at 6:54am
2
Most recent comment from Oliver:Hi,
take a look:
https://codex-themes.com/thegem/documentation/#license-terms
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. lo ...
salmansh169
Unable to Activate theme on domainClosed
Activation Problems in TheGem Theme.
Updated July 26, 2022 at 11:41am
24
Most recent comment from Michael:HI!Please create a separate ticket and describe your problem in more detail.
AleksFloriano
Item Purchase CodeClosed
Activation Problems in TheGem Theme.
Updated July 8, 2022 at 5:26am
2
Most recent comment from Oliver:Hi, as we can see you have two installations and one purchase code, it is not allowed according to Envato licensing rules. Please use this link to purchase one additional license https://themeforest. ...
rahilmehta
Theme and plugins not updatingClosed
Activation Problems in TheGem Theme.
Updated July 4, 2022 at 8:36am
4
Most recent comment from Oliver:Hi,Sorry for delay, as I see you already updated plugins, do you still need help?
andrei-diz
Activation errorClosed
Activation Problems in TheGem Theme.
Updated June 14, 2022 at 6:47am
6
Most recent comment from Oliver:Hi,
take a look:
https://codex-themes.com/thegem/documentation/#license-terms
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. lo ...
Rhodin Ferreira
Activating licenseClosed
Activation Problems in TheGem Theme.
Updated June 1, 2022 at 6:42am
7
Most recent comment from Oliver:Welcome!
Melanie
Unable toi Activate LicenseClosed
Activation Problems in TheGem Theme.
Updated May 29, 2022 at 11:40am
2
Most recent comment from Oliver:HI,Sorry, do you need to reinstall WP? Or move the site to another URL?