Public Tickets
jonesy2367
broken siteClosed
TheGem(Elementor)
Updated March 3, 2025 at 7:35am
5
Most recent comment from Michael:I have turned this setting off in the Theme Options.
LaSalleMarketing
Broken UX when savingClosed
TheGem(Elementor)
Updated February 28, 2025 at 6:18am
4
Most recent comment from Michael:Please disable all optimization plugins on your site.
wilsdesign
Headers not showing on MobileClosed
TheGem(Elementor)
Updated February 27, 2025 at 12:56pm
6
Most recent comment from Michael:You have selected an animation that is designed for multi-line texts. Use a different animation.
food2multimedia
Post Title areaClosed
TheGem(Elementor)
Updated February 27, 2025 at 12:46pm
2
Most recent comment from Michael:Hi,
please read the documentation:
https://docs.codex-themes.com/article/208-activating-title-area-template
Jorg Prüfer
Update pluginsClosed
TheGem(Elementor)
Updated February 27, 2025 at 6:50am
6
Most recent comment from Michael:You're welcome!
agenziasitowebstudio Basile
Change default cart icon colorClosed
TheGem(Elementor)
Updated February 26, 2025 at 8:22am
2
Most recent comment from Michael:Hi,
please use this CSS:
span.simple-type-button.cart.icon i {
color: blue !important;
}
Gerald Bertet-Pilon Nicolas
SLIDER REVOLUTION UpdateClosed
TheGem(Elementor)
Updated February 14, 2025 at 9:35am
4
Most recent comment from Michael:You don't need to perform any actions. The key for the plugin is embedded in the theme. Just use the available version of this plugin together with the theme.
https://help.market.envato.com/hc/en ...
haider sayed
not able to install thegem elements pluginClosed
TheGem(Elementor)
Updated February 12, 2025 at 11:24am
2
Most recent comment from Michael:Hi,
I see that this plugin is already installed on your site.
sweat
content elementsClosed
TheGem(Elementor)
Updated February 10, 2025 at 8:59am
9
Most recent comment from Michael:You cannot navigate to a portfolio item through the Elementor editor.
You can find all portfolio elements here and edit them:
https://sweat.es/wp-admin/edit.php?post_type=thegem_pf_item
Bastenhof
height of titleClosed
TheGem(Elementor)
Updated February 10, 2025 at 8:28am
3
Most recent comment from Michael:Hi,
This setting causes these differences.
cykets
newsletter form not loading correctClosed
TheGem(Elementor)
Updated February 3, 2025 at 7:12am
2
Most recent comment from Michael:Hi,
This text is only displayed when you are logged in. Check your site in incognito mode, this text is not displayed there.
Stephen
HeaderClosed
TheGem(Elementor)
Updated February 1, 2025 at 3:55pm
2
Most recent comment from Oliver:Hi Stephen,
We would recommend to build your header with TheGem Header Builder as described in documentation: https://docs.codex-themes.com/article/621-video-tutorial
Using the header builder you ...
maddie
Theme customization settings not workingClosed
TheGem(Elementor)
Updated January 31, 2025 at 5:56am
3
Most recent comment from Oliver:Hi,
Thank you for letting us know.
darja1972
deregistrationClosed
TheGem(Elementor)
Updated January 28, 2025 at 9:45am
2
Most recent comment from Michael:Hi,
please try now.
bryanmcclure12
Contact form 7Closed
TheGem(Elementor)
Updated January 25, 2025 at 9:04am
3
Most recent comment from District 25 Nambiar:Hi,
First, check if your email provider is blocking messages from the contact form. Also, ensure the "From" email in Contact Form 7 matches your domain to avoid delivery issues. Lastly, test with a di ...