Public Tickets
Sonal Theresa
Need Help Setting Up TheGem Church Onepage LayoutClosed
TheGem(Elementor)
Updated January 16, 2026 at 5:28pm
4
Most recent comment from Oliver:Hi, thank you for your reply. The short answer is no - this will not affect your other pages, as long as you do not check the box to import the Theme Options settings for this single page (the “Impo ...
Sreelakshm
Widget footer issueClosed
TheGem(Elementor)
Updated January 10, 2026 at 8:17am
2
Most recent comment from Oliver:Hi, thank you for your request.
You can edit the contact information displayed in the contact widget using Theme Options - Contacts & Socials as described in documentation: https://docs.codex-themes ...
Wawe_Com
Mobile header icons (Cart / Login / Wishlist) not rendering in WooCommerce – workaround applied, need proper fixClosed
TheGem(Elementor)
Updated December 29, 2026 at 3:07pm
2
Most recent comment from Oliver:Hi, thank you for your request.
By reviewing the settings of your header template I can see, that the mentioned elements are hidden for the mobile devices. Please check this screenshot:
https://pr ...
mr-website
search imagesClosed
TheGem(Elementor)
Updated December 2, 2025 at 5:22am
2
Most recent comment from Oliver:Hi, thank you for your request.
You can manage the search results appearance via Theme Options - Archive Pages - Search Results as described in documentation https://docs.codex-themes.com/article/34 ...
krymka
stylingClosed
TheGem(Elementor)
Updated November 30, 2025 at 10:53am
4
Most recent comment from Oliver:You are welcome!
judithbeentjes
custom fontClosed
TheGem(Elementor)
Updated November 28, 2025 at 5:57am
3
Most recent comment from Oliver:Hi Judith,
Thank you for letting me know!
mr-website
reorder of portfolioClosed
TheGem(Elementor)
Updated November 25, 2025 at 10:22am
4
Most recent comment from Oliver:Hi,
you can search for the plugins like post order or post types order on the wordpress.org directory and give them a try.
hossamhany474
I need to do login with Phone Number Can i do with TheGem ?Closed
TheGem(Elementor)
Updated November 24, 2025 at 7:05am
2
Most recent comment from Oliver:Hi, thank you for your request. You can check the following article, maybe it could be helpful: https://www.wpbeginner.com/plugins/how-to-add-login-with-phone-number-via-otp-in-wordpress/
szklo
Font Configuration and other thingsClosed
TheGem(Elementor)
Updated November 24, 2025 at 5:53am
2
Most recent comment from Oliver:Hi, thank you for your request.
You simply need to adjust the body font. Go to Theme Options - Typography - Headings & Body, scroll down to the "Body Font" section and here you can adjust the settin ...
adwebpt
Editing low footer areaClosed
TheGem(Elementor)
Updated November 22, 2025 at 5:54am
2
Most recent comment from Oliver:Hi, thank you for your request. I didn't find any attached image, however I suppose you mean the bottom area of the website. Please refer to the following documentation: https://docs.codex-themes ...
valetauris
Add a external fontClosed
TheGem(Elementor)
Updated November 20, 2025 at 7:11am
6
Most recent comment from Oliver:Hi Valeria,
You are welcome!
mr-website
single project breadcrumbClosed
TheGem(Elementor)
Updated November 10, 2025 at 8:23am
2
Most recent comment from Michael:Hi,
You can select a page in the Theme Options.
Cristian
Blank SpaceClosed
TheGem(Elementor)
Updated November 3, 2025 at 5:58am
4
Most recent comment from Oliver:Hi Cristian,
your ticket has been replied to, kindly check. There is some strange server-side 400 bad request error, please contact your hosting company / server administrator and ask them to provid ...
bryanmcclure12
Slider RevolutionClosed
TheGem(Elementor)
Updated September 23, 2025 at 6:56am
6
Most recent comment from Michael:Please contact us if you have any questions.
Have a nice day!
Jennifer Weis
Site header on blog postsClosed
TheGem(Elementor)
Updated September 13, 2025 at 7:49am
2
Most recent comment from Oliver:Hi Jennifer,
Thank you for your request. As I see in the Page Options of your blog post, you have disabled the header:
https://igt.erf.mybluehost.me/wp-admin/post.php?post=87629&action=edithttps://prn ...