Public Tickets
dk
add count down to footerClosed
TheGem(Elementor)
Updated September 16, 2024 at 10:48am
3
Most recent comment from Oliver:Hi, as I can see everything looks good on your end now:
dk
outlineClosed
TheGem(Elementor)
Updated September 6, 2024 at 7:44am
5
Most recent comment from Michael:Please use these settings:
Gerald Bertet-Pilon Nicolas
Specifications for site’s LogoClosed
TheGem(Elementor)
Updated September 5, 2024 at 2:31pm
6
Most recent comment from Michael:Our designers don't use any special customizations, just save the image in SVG format.
dk
wrap text, change colorClosed
TheGem(Elementor)
Updated September 4, 2024 at 7:50am
2
Most recent comment from Michael:Hi,please use these settings:
Jagdee
A issue about FAQ sectionClosed
TheGem(Elementor)
Updated September 2, 2024 at 7:27am
2
Most recent comment from Michael:Hi,Have you updated the theme and plugins to the latest version?
dk
slider headerClosed
TheGem(Elementor)
Updated August 30, 2024 at 1:59pm
5
Most recent comment from Michael:You need to disable this setting:
Gerald Bertet-Pilon Nicolas
Is LAYER SLIDER still mandatory when running SLIDER REVOLUTION Pro ?Closed
TheGem(Elementor)
Updated August 29, 2024 at 1:32pm
4
Most recent comment from Oliver:Hi, yes, you can simply ignore this message
Ali Farhan
about scroll up header display issueClosed
TheGem(Elementor)
Updated August 28, 2024 at 7:02am
2
Most recent comment from Oliver:Hi, https://demo.wp.mhenterprises.ca/wp-admin/admin.php?page=thegem-theme-options#/menu-and-header/layoutAs I can see in your theme options you have activated the sticky menu option: If you don' ...
dk
sliderClosed
TheGem(Elementor)
Updated August 28, 2024 at 6:59am
5
Most recent comment from Oliver:Ok, thank you for letting us know.
moustafak2
Project grid previewClosed
TheGem(Elementor)
Updated August 27, 2024 at 9:05am
4
Most recent comment from Michael:You're welcome!Have a nice day!
TavazoGmbH
The Gem Update NotificationClosed
TheGem(Elementor)
Updated August 26, 2024 at 3:43pm
2
Most recent comment from Oliver:Hi, Kindly check this video tutorial: https://docs.codex-themes.com/article/308-updating-plugins
David
Need Help To Link One Section to AnotherClosed
TheGem(Elementor)
Updated August 20, 2024 at 8:21am
4
Most recent comment from Michael:Hi,You can set the ID for a section as follows.
disegno-web
Mobile header troubleClosed
TheGem(Elementor)
Updated August 19, 2024 at 12:04pm
7
Most recent comment from Michael:You're welcome!Have a nice day!
eddyandadarshtryoutshit
Need help editing certain featuresClosed
TheGem(Elementor)
Updated August 19, 2024 at 8:01am
2
Most recent comment from Oliver:Hi, We would recommend to use the Single Product Builder (as part of TheGem templates builder) to create and adjust any layouts for the product page using the page builder. Kindly check this document ...
ahmed Ali
The website is very slowClosed
TheGem(Elementor)
Updated August 18, 2024 at 10:50am
2
Most recent comment from Oliver:Hi, kindly check the one-click optimization feature as described in documentation: https://docs.codex-themes.com/article/280-one-click-optimization