Public Tickets
seocommerce
WPMLClosed
TheGem(Elementor)
Updated January 22, 2024 at 6:43am
2
Most recent comment from Oliver:Hi, WPML cannot be included as bundled plugin as their license terms don't allow this. WPML should be purchased separately.
seocommerce
Package files for demoClosed
TheGem(Elementor)
Updated January 20, 2024 at 10:48am
2
Most recent comment from Oliver:Hi, may I ask you what exactly do you mean by "package files"? You can import this demo via TheGem demo import here
Aca
Activation CodeClosed
TheGem(Elementor)
Updated January 17, 2024 at 6:03pm
2
Most recent comment from Oliver:Hi, kindly use TheGem license manager as described here https://docs.codex-themes.com/article/295-license-terms
Mark Micheli
How to add a line of text below a video project in portfolio grid.Closed
TheGem(Elementor)
Updated January 17, 2024 at 5:30am
6
Most recent comment from Oliver:Hi Mark,you are welcome! I am very pleased to know you are satisfied with TheGem and its support. It would be much appreciated if you could leave a positive rating on themeforest.net - this is ver ...
Sulivan
My Account Page and New User FormClosed
TheGem(Elementor)
Updated January 16, 2024 at 2:17pm
6
Most recent comment from Michael:Please activate the default theme and check this page yourself.
sahiljain2
Theme layout gets updated after making any changeClosed
TheGem(Elementor)
Updated January 15, 2024 at 11:32am
6
Most recent comment from Oliver:You are welcome!
umar
Perspective HeaderClosed
TheGem(Elementor)
Updated January 9, 2024 at 2:02pm
8
Most recent comment from Michael:I've already told you that you can't use theme templates and Elementor Pro at the same time. The header on this page is displayed correctly if you disable the Elementor Pro plugin.
Mark Micheli
Social Media Icons in FooterClosed
TheGem(Elementor)
Updated January 8, 2024 at 7:34am
4
Most recent comment from Michael:You're welcome!Have a nice day!
dmb5
animated headingClosed
TheGem(Elementor)
Updated January 5, 2024 at 3:08pm
4
Most recent comment from Michael:The background color of the element is set in the Advanced tab.
envatousernamelogin
Editing Bottom Area linksClosed
TheGem(Elementor)
Updated January 5, 2024 at 9:00am
4
Most recent comment from Michael:You're welcome!Have a nice day!
envatousernamelogin
Creating a new Blog Post templateClosed
TheGem(Elementor)
Updated January 5, 2024 at 7:36am
2
Most recent comment from Oliver:Hi, Thank you for your request. Kindly use TheGem Templates Builder -> Single Post to create your own blog post template as described in documentation: https://docs.codex-themes.com/category/186-si ...
maerbas
Google Maps IssueClosed
TheGem(Elementor)
Updated January 4, 2024 at 6:06am
4
Most recent comment from Michael:Please read this article:https://www.routific.com/blog/google-maps-multiple-stops
Radvan
Copy websiteClosed
TheGem(Elementor)
Updated January 3, 2024 at 1:50pm
2
Most recent comment from Oliver:Hi,
Thank you for your request.
1. Setup a new WordPress installation at www.visithornepovazie.sk
2. Purchase a new TheGem license, install and activate TheGem on this new domain
3. Both in you ...
nsaid
modify the copyright areaClosed
TheGem(Elementor)
Updated January 3, 2024 at 8:17am
4
Most recent comment from Michael:HI,Please read this article:https://docs.codex-themes.com/article/616-how-to-edit-the-menu-in-footer
Ritvars Radvilavics
Where to adjust Scroll-up and Privacy widgets?Closed
TheGem(Elementor)
Updated January 2, 2024 at 11:46am
3
Most recent comment from Ritvars Radvilavics:Thanks, Sergio!Feel free to close this ticket.