Public Tickets
ungersbocka
H1 appears to be blank for SEOClosed
TheGem(Elementor)
Updated August 3, 2024 at 7:46am
5
Most recent comment from Oliver:Hi, you are welcome!
vagaltechwork
editing sign up & inner pagesClosed
TheGem(Elementor)
Updated August 1, 2024 at 11:42am
4
Most recent comment from Michael:Try using this plugin https://woocommerce.com/document/customize-my-account-for-woocommerce/ or similar.
rrss40
Blank Space After TitleClosed
TheGem(Elementor)
Updated July 29, 2024 at 2:58pm
2
Most recent comment from Michael:Hi,please use these settings:
Rishi
Facing Issues with Editing elementor HeaderClosed
TheGem(Elementor)
Updated July 29, 2024 at 11:50am
2
Most recent comment from Oliver:Hi, please update TheGem theme and TheGem elements plugin to the latest versions, clean up your browser cache and try again.
yunsongdeng
could not play the mp4 video on iOS/PadOSClosed
TheGem(Elementor)
Updated July 29, 2024 at 11:22am
2
Most recent comment from Michael:Hi,iPhone can only recognize the file with .mp4 extension compressed in H.264, MPEG, or HEVC (iPhone 7/7 Plus or later). If your MP4 file is encoded with other codecs (like HEVC, AV1, Prores, etc.), i ...
morganmedia1
Post title color in backendClosed
TheGem(Elementor)
Updated July 26, 2024 at 9:37am
2
Most recent comment from Michael:Hi,fixed.Please check your site now.
Bastenhof
Differences on smartphonesClosed
TheGem(Elementor)
Updated July 23, 2024 at 2:24pm
4
Most recent comment from Michael:1) There is no concept of “hovering” on mobile devices as they only use finger taps. 2) Sorry, I don't see this problem on https://www.decors-mojohand.com/portfolio-to-test/ page.
webdevnerdstuff
WooCommerce Product Variation OrderClosed
TheGem(Elementor)
Updated July 21, 2024 at 2:11am
1
Most recent comment from webdevnerdstuff:Changing to private ticket and forgot screenshots anyway. Please close this one.
giuseppedb
Import Blog post demoClosed
TheGem(Elementor)
Updated July 20, 2024 at 7:17am
2
Most recent comment from Oliver:Hi, This is a pre-built single post template. You can import it in TheGem Templates Builder as described here: https://docs.codex-themes.com/category/186-single-post-builderhttps://docs.codex-themes ...
Bastenhof
hidden menuClosed
TheGem(Elementor)
Updated July 19, 2024 at 10:43am
2
Most recent comment from Michael:Hi,please edit this setting:
Bastenhof
using templatesClosed
TheGem(Elementor)
Updated July 17, 2024 at 3:03pm
9
Most recent comment from Oliver:Hi Lucia, you are welcome. Actually you don't need to put the right settings again and again, for each portfolio page, because the "content" widget is just displaying the content exactly as it ...
Alison Callaway
HeaderClosed
TheGem(Elementor)
Updated July 17, 2024 at 9:59am
2
Most recent comment from Michael:Hi,Please set this value to a percentage in the two headers.
Bastenhof
post navigationClosed
TheGem(Elementor)
Updated July 17, 2024 at 9:55am
2
Most recent comment from Michael:Hi,Unfortunately, there is no such possibility. Navigation will work in this way only in the portfolio template.
Bastenhof
Unwanted sidebarClosed
TheGem(Elementor)
Updated July 17, 2024 at 7:52am
2
Most recent comment from Michael:Hi,you need to disable this setting:
Bastenhof
Trouble with the update ?Closed
TheGem(Elementor)
Updated July 17, 2024 at 7:18am
2
Most recent comment from Oliver:Hi Lucia, please clean up your browser cache and try again or try with another browser. I can load the editor without any issue: