Public Tickets
Stephen
URL StructureClosed
TheGem(Elementor)
Updated November 30, 2024 at 8:14am
2
Most recent comment from Oliver:Hi Stephen,
To remove index.php from the URL in WordPress, you need to adjust your permalink settings and possibly update your .htaccess file. Here's a step-by-step guide on how to do this:
1. ...
michael
woocommerce menuClosed
TheGem(Elementor)
Updated November 28, 2024 at 4:04pm
2
Most recent comment from Oliver:Hi,
it's a duplicate of https://codexthemes.ticksy.com/ticket/3773549/ , will reply there
Darja
Changing the social iconsClosed
TheGem(Elementor)
Updated November 26, 2024 at 11:28am
6
Most recent comment from Michael:Please unzip the contents of the archive to the root folder of the child theme.
Gerald Bertet-Pilon Nicolas
How to make a Page the Front-Page ?Closed
TheGem(Elementor)
Updated November 26, 2024 at 6:29am
2
Most recent comment from Oliver:Hi,
To set a specific page as your homepage/frontpage in WordPress, go to Settings > Reading in your dashboard. Under the "Your homepage displays" section, select A static page and then choose the p ...
franc
mobile : we do not see the featured pictureClosed
TheGem(Elementor)
Updated November 18, 2024 at 6:11am
4
Most recent comment from Michael:You're welcome!
Please contact us if you have any questions!
kkpoker global
Tab & Tours Module BugClosed
TheGem(Elementor)
Updated November 16, 2024 at 4:56pm
4
Most recent comment from Oliver:You are welcome!
Sedatsozen1
Quickfinders Svg Icon LoadingClosed
TheGem(Elementor)
Updated November 15, 2024 at 8:09am
2
Most recent comment from Michael:HI,
The color is already set in the icon code, so you can't change it.
nelsonkennedy
Multilingual theme option not workingClosed
TheGem(Elementor)
Updated November 14, 2024 at 4:53pm
8
Most recent comment from Oliver:As you can see on the TranslatePress page, this option is available:
https://wordpress.org/plugins/translatepress-multilingual/
Or do you mean something specific?
To summarize:
in order to build ...
Gerald Bertet-Pilon Nicolas
Can I delete the 2024 and 2025 themes ?Closed
TheGem(Elementor)
Updated November 14, 2024 at 9:46am
2
Most recent comment from Oliver:Hi,
actually it doesn't matter, if you wish, you can delete these themes.
Hiteshmankani
Facing license related errorClosed
TheGem(Elementor)
Updated November 12, 2024 at 9:13am
2
Most recent comment from Michael:Hi,
This plugin doesn't even contain sliders, you can delete it.
I don't see any problems on your site at the moment.
Gerald Bertet-Pilon Nicolas
LOGO-SIZE AND FAVICON ISSUESClosed
TheGem(Elementor)
Updated November 8, 2024 at 9:04am
2
Most recent comment from Michael:Hi,
Use SVG images and you will be able to set any image size.
franc
size attributeClosed
TheGem(Elementor)
Updated November 5, 2024 at 8:44am
4
Most recent comment from Michael:Please contact us if you have any questions.
Have a nice day!
erin351
Edit colors in Gem BlocksClosed
TheGem(Elementor)
Updated November 3, 2024 at 9:36am
2
Most recent comment from Oliver:Hi,
you can edit the shadow of the button under the "Style" tab here:
franc
wishlist iconClosed
TheGem(Elementor)
Updated November 2, 2024 at 7:03am
2
Most recent comment from Oliver:Hi,
please remove your current installed version of YITH Wishlist plugin and reinstall it via TheGem Dashboard - Plugins, after that please clean up your browser cache and try again.
Mario
Elementor Not WorkingClosed
TheGem(Elementor)
Updated November 1, 2024 at 1:52pm
2
Most recent comment from Oliver:Hi Mario,
just released the new update (5.9.9.1), please make a backup and update TheGem and TheGem Elements plugin. After that clean up your browser cache.