Public Tickets
franc
Redirection problemsClosed
TheGem(Elementor)
Updated January 25, 2025 at 7:56am
4
Most recent comment from District 25 Nambiar:Hi,
It seems like there’s a redirect loop happening. To fix it, check your website’s .htaccess file or redirection settings in your CMS to ensure there are no conflicting redirects. You can also u ...
Gerald Bertet-Pilon Nicolas
Best options for Press-ReleasesClosed
TheGem(Elementor)
Updated January 25, 2025 at 7:28am
7
Most recent comment from Soho of Silicon Valley:You can use a plugin like PDF Embedder to display PDFs directly on your page, or Download Monitor to create downloadable links with icons. Both are simple and flexible for managing press releases.
Alt ...
aledelpu
post carousel/sliderClosed
TheGem(Elementor)
Updated January 24, 2025 at 1:17pm
2
Most recent comment from Michael:Hi,
please read the documentation:
https://docs.codex-themes.com/article/117-featured-posts-slider
https://docs.codex-themes.com/article/114-blog-slider
https://docs.codex-themes.com/article/658-posts ...
wizardmedia1993
ReviewsClosed
TheGem(Elementor)
Updated January 22, 2025 at 2:45pm
2
Most recent comment from Michael:Hi,
please read this article:
https://docs.codex-themes.com/article/523-additional-tabs
Gerald Bertet-Pilon Nicolas
How to reduce this distance ?Closed
TheGem(Elementor)
Updated January 21, 2025 at 8:32am
2
Most recent comment from Michael:Hi,
I don't see this problem on your site right now.
franc
erreurs 404Closed
TheGem(Elementor)
Updated January 21, 2025 at 8:04am
2
Most recent comment from Michael:Hi,
To begin with, these pages just aren't on your site.
https://tailleurs-images.com/etiquette-produit/christ
https://tailleurs-images.com/produit/croix-maltaise-medievale-bijou-emaille-avec-cab ...
sotxpap
Test siteClosed
TheGem(Elementor)
Updated January 20, 2025 at 4:42pm
2
Most recent comment from Oliver:Hi, thank you for your purchase.
Kindly refer to the following naming rules for staging/dev installations: https://docs.codex-themes.com/article/295-license-terms - if named properly, the installati ...
hubinzi
i active the theme on a temporary domainClosed
TheGem(Elementor)
Updated January 16, 2025 at 11:21am
2
Most recent comment from Oliver:Hi, you can use TheGem license manager as described in documentation to manage your licenses and activations: https://docs.codex-themes.com/article/295-license-terms
csberry1
cant edit the custome breakpointsClosed
TheGem(Elementor)
Updated January 14, 2025 at 2:36pm
2
Most recent comment from Oliver:Hi,
you can enable this setting in TheGem Theme Options:
https://prnt.sc/3eudDu1RJQfc
Yefym
number of activationsClosed
TheGem(Elementor)
Updated January 14, 2025 at 11:16am
6
Most recent comment from Oliver:Hi, you are most welcome.
franc
category templatesClosed
TheGem(Elementor)
Updated January 10, 2025 at 1:58pm
4
Most recent comment from Oliver:Hi,
no worries, the page is recognized as page and not as a template.
Matt
Column and section elements are gone from ElementorClosed
TheGem(Elementor)
Updated January 10, 2025 at 7:36am
4
Most recent comment from Michael:If your site hasn't used containers before, then you should be able to do this.
Matt
Using a separate hero video on mobile vs desktopClosed
TheGem(Elementor)
Updated January 10, 2025 at 7:36am
6
Most recent comment from Michael:You're welcome!
Have a nice day!
Matt
The blog post template has a broken and redundant related blockClosed
TheGem(Elementor)
Updated January 9, 2025 at 8:02am
4
Most recent comment from Oliver:Hi Matt,
thank you for letting me know.
Matt
Custom landing page missing header, footer, and hero imageClosed
TheGem(Elementor)
Updated January 9, 2025 at 6:59am
6
Most recent comment from Michael:Please contact us if you have any questions.
Have a nice day!