Public Tickets
Matt
Using a separate hero video on mobile vs desktopClosed
TheGem(Elementor)
Updated January 10, 2025 at 7:36am
6
Most recent comment from Michael:You're welcome!
Have a nice day!
Matt
The blog post template has a broken and redundant related blockClosed
TheGem(Elementor)
Updated January 9, 2025 at 8:02am
4
Most recent comment from Oliver:Hi Matt,
thank you for letting me know.
Matt
Custom landing page missing header, footer, and hero imageClosed
TheGem(Elementor)
Updated January 9, 2025 at 6:59am
6
Most recent comment from Michael:Please contact us if you have any questions.
Have a nice day!
franc
produits "suggérés"Closed
TheGem(Elementor)
Updated January 8, 2025 at 4:17pm
2
Most recent comment from Oliver:Hi, I suppose this ticket is related to https://codexthemes.ticksy.com/ticket/3796749 . Kindly check the WooCommerce documentation on the difference between the up-sell products, cross-sells and rel ...
Bastenhof
Ghost background imageClosed
TheGem(Elementor)
Updated January 8, 2025 at 2:57pm
8
Most recent comment from Michael:You're welcome!
Have a nice day!
Bastenhof
A few questions (header, hover fx...)Closed
TheGem(Elementor)
Updated January 8, 2025 at 10:07am
6
Most recent comment from Michael:You're welcome!
Have a nice day!
franc
crossell productsClosed
TheGem(Elementor)
Updated January 7, 2025 at 7:29am
4
Most recent comment from Michael:In this case, use different templates for products with and without crossells.
Teanna
The landing page themeClosed
TheGem(Elementor)
Updated January 7, 2025 at 7:15am
2
Most recent comment from Oliver:Hi Teanna,
Thank you for your purchase. You can check this "first steps" documentation articles on how to install TheGem and how to import prebuilt demos in one click:
https://docs.codex-themes.co ...
Bastenhof
Header & FooterClosed
TheGem(Elementor)
Updated January 3, 2025 at 2:39pm
8
Most recent comment from Michael:Please conttact us if you have any questions.
Have a nice day!
urbanetstudio
The site is not loading correctlyClosed
TheGem(Elementor)
Updated January 2, 2025 at 6:39pm
4
Most recent comment from Oliver:Hi,
Happy New Year!
If you wish to add multilingual support to your website (i.e. multiple languages) we would recommend to use WPML or Polylang plugins. Kindly check this extensive detailed documen ...
Bastenhof
Single post templateClosed
TheGem(Elementor)
Updated January 2, 2025 at 5:56pm
4
Most recent comment from Oliver:Hi, you are most welcome!
bryanmcclure12
Vid Portfolio Titles not showing on hoverClosed
TheGem(Elementor)
Updated January 1, 2025 at 11:34am
4
Most recent comment from Oliver:Hi, you are most welcome!
urbanetstudio
The site is not loading correctlyClosed
TheGem(Elementor)
Updated December 31, 2025 at 7:54am
2
Most recent comment from Michael:Hi,
Please update the theme and plugins to the latest version.
coo66
RTL plugin recommendationClosed
TheGem(Elementor)
Updated January 2, 2025 at 7:07am
9
Most recent comment from Oliver:Hi,
a few days ago we have replied to your email request, did you have a chance to check it? Kindly let us know, thank you.
franc
filter menuClosed
TheGem(Elementor)
Updated December 28, 2024 at 8:04am
4
Most recent comment from Oliver:You are welcome!