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Public Tickets

Matt Column and section elements are gone from ElementorClosed   TheGem(Elementor)   Updated January 10, 2025 at 7:36am   4 Most recent comment from Michael:If your site hasn't used containers before, then you should be able to do this. Matt Using a separate hero video on mobile vs desktopClosed   TheGem(Elementor)   Updated January 10, 2025 at 7:36am   6 Most recent comment from Michael:You're welcome! Have a nice day! Matt The blog post template has a broken and redundant related blockClosed   TheGem(Elementor)   Updated January 9, 2025 at 8:02am   4 Most recent comment from Oliver:Hi Matt,  thank you for letting me know.  Matt Custom landing page missing header, footer, and hero imageClosed   TheGem(Elementor)   Updated January 9, 2025 at 6:59am   6 Most recent comment from Michael:Please contact us if you have any questions. Have a nice day! franc produits "suggérés"Closed   TheGem(Elementor)   Updated January 8, 2025 at 4:17pm   2 Most recent comment from Oliver:Hi,  I suppose this ticket is related to https://codexthemes.ticksy.com/ticket/3796749 . Kindly check the WooCommerce documentation on the difference between the up-sell products, cross-sells and rel ... Bastenhof Ghost background imageClosed   TheGem(Elementor)   Updated January 8, 2025 at 2:57pm   8 Most recent comment from Michael:You're welcome! Have a nice day! Bastenhof A few questions (header, hover fx...)Closed   TheGem(Elementor)   Updated January 8, 2025 at 10:07am   6 Most recent comment from Michael:You're welcome! Have a nice day! franc crossell productsClosed   TheGem(Elementor)   Updated January 7, 2025 at 7:29am   4 Most recent comment from Michael:In this case, use different templates for products with and without crossells. Teanna The landing page themeClosed   TheGem(Elementor)   Updated January 7, 2025 at 7:15am   2 Most recent comment from Oliver:Hi Teanna,  Thank you for your purchase. You can check this "first steps" documentation articles on how to install TheGem and how to import prebuilt demos in one click:  https://docs.codex-themes.co ... Bastenhof Header & FooterClosed   TheGem(Elementor)   Updated January 3, 2025 at 2:39pm   8 Most recent comment from Michael:Please conttact us if you have any questions. Have a nice day! urbanetstudio The site is not loading correctlyClosed   TheGem(Elementor)   Updated January 2, 2025 at 6:39pm   4 Most recent comment from Oliver:Hi,  Happy New Year! If you wish to add multilingual support to your website (i.e. multiple languages) we would recommend to use WPML or Polylang plugins. Kindly check this extensive detailed documen ... Bastenhof Single post templateClosed   TheGem(Elementor)   Updated January 2, 2025 at 5:56pm   4 Most recent comment from Oliver:Hi, you are most welcome! bryanmcclure12 Vid Portfolio Titles not showing on hoverClosed   TheGem(Elementor)   Updated January 1, 2025 at 11:34am   4 Most recent comment from Oliver:Hi, you are most welcome! urbanetstudio The site is not loading correctlyClosed   TheGem(Elementor)   Updated December 31, 2025 at 7:54am   2 Most recent comment from Michael:Hi, Please update the theme and plugins to the latest version. coo66 RTL plugin recommendationClosed   TheGem(Elementor)   Updated January 2, 2025 at 7:07am   9 Most recent comment from Oliver:Hi,  a few days ago we have replied to your email request, did you have a chance to check it? Kindly let us know, thank you.