Public Tickets
Ritvars Radvilavics
Where to adjust Scroll-up and Privacy widgets?Closed
TheGem(Elementor)
Updated January 2, 2024 at 11:46am
3
Most recent comment from Ritvars Radvilavics:Thanks, Sergio!Feel free to close this ticket.
Maytar
need to change the menu background color for red instead green ononepage scroller tooltipClosed
TheGem(Elementor)
Updated January 2, 2024 at 7:05pm
2
Most recent comment from Maytar:disregard this ticket, they choose another design.thank you Happy New Year
ciociarostore
no more products of woocommerce in home pageClosed
TheGem(Elementor)
Updated December 22, 2023 at 9:46am
4
Most recent comment from Michael:Did you modify the code in the theme files? If not, all settings will remain in their places.
ulissesdias
Missing DemoClosed
TheGem(Elementor)
Updated December 22, 2023 at 8:56am
2
Most recent comment from Michael:Hi,You can find this demo site in the 'Landing' section:
wadeo
Activation FailedClosed
TheGem(Elementor)
Updated December 20, 2023 at 9:51am
2
Most recent comment from Michael:Hi,
Seems like your server is blocking requests from our, please contact your hoster and ask him to disable firewall for democontent.codex-themes.com (ip:213.227.135.142).
karisematos
Problems editing themeClosed
TheGem(Elementor)
Updated December 19, 2023 at 8:25am
2
Most recent comment from Michael:Hi,To reduce this indentation, you need to edit this setting.https://qualitec-qe.com.br/novosite/wp-admin/admin.php?page=thegem-theme-options#/general/theme-layoutProblems after saving theme options a ...
4michaelbrooks
Uninstalling TheGemClosed
TheGem(Elementor)
Updated December 18, 2023 at 8:59am
4
Most recent comment from Michael:If you want to disconnect the purchase code from your site, remove the theme from your site and disable the purchase code in the license manager.
jaywieczorek
Alternate Page and Post Background ColorClosed
TheGem(Elementor)
Updated December 15, 2023 at 8:15am
2
Most recent comment from Michael:Hi,please use this setting:
elkmarketing
Sticky Menu Stopped WorkingClosed
TheGem(Elementor)
Updated December 15, 2023 at 7:51am
12
Most recent comment from Michael:You're welcome!Have a nice day!
lianagiuliani
Option customizationClosed
TheGem(Elementor)
Updated December 14, 2023 at 11:51am
4
Most recent comment from Michael:You're welcome!Have a nice day!
jamiegascoigne
AnimationsClosed
TheGem(Elementor)
Updated December 13, 2023 at 10:29am
2
Most recent comment from Michael:Hi,Unfortunately, there is no such opportunity.
Todd Slaughter
Error in DocumentationClosed
TheGem(Elementor)
Updated December 11, 2023 at 11:47am
2
Most recent comment from Michael:Hi,
Thanks for the info. We will try to make changes as soon as possible.
Have a nice day!
Suman
Theme ButClosed
TheGem(Elementor)
Updated December 11, 2023 at 9:46am
2
Most recent comment from Michael:Hi,Error: The username support-dev is not registered on this site. If you are unsure of your username, try your email address instead.
Segun Oloye
Adding top contact address and phone numberClosed
TheGem(Elementor)
Updated December 11, 2023 at 8:29am
26
Most recent comment from Michael:Hi,1) Sorry, I don’t quite understand what you want to get in the end? Do you want to use search on your website?2) Done.3) If you don't want to use Header Builder, then you should just add a ...
Mari
Sub menuClosed
TheGem(Elementor)
Updated December 11, 2023 at 7:28am
2
Most recent comment from Michael:HI,
Please provide the wp-admin access. We will try to help you.