Public Tickets
Mari
Sub menuClosed
TheGem(Elementor)
Updated December 11, 2023 at 7:28am
2
Most recent comment from Michael:HI,
Please provide the wp-admin access. We will try to help you.
jpsarmento
edit Bottom areaClosed
TheGem(Elementor)
Updated December 8, 2023 at 10:04am
2
Most recent comment from Michael:Hi,You need to edit the Custom Footer template.https://docs.codex-themes.com/article/211-activating-footer-template
Radvan
The portfolio grid is not displayedClosed
TheGem(Elementor)
Updated December 5, 2023 at 11:06am
2
Most recent comment from Michael:Hi,Please remove those portfolio elements completely and try again.
guyrotty
Most popular
TheGem(Elementor)
Updated December 4, 2023 at 2:01pm
6
Most recent comment from guyrotty:Hi, thanks for your answer.The count field on post level is not 'crucial' for me, but let me say 'kind of important' to have the possibility to sort posts on views. Would be very ...
alnawajha
api easy formsClosed
TheGem(Elementor)
Updated December 4, 2023 at 8:11am
4
Most recent comment from Michael:You need to register on the site and get your own API key.https://login.mailchimp.com/signup/
nadiapianello
duplicate post or page or portfolioClosed
TheGem(Elementor)
Updated December 2, 2023 at 6:54am
2
Most recent comment from Oliver:Hi, we would recommend to use this plugin https://en-gb.wordpress.org/plugins/duplicate-post/
Ben
Header video slow loadClosed
TheGem(Elementor)
Updated December 1, 2023 at 8:43am
2
Most recent comment from Michael:Hi,Your page loads all media elements at once when the page loads, which is why the page takes so long to load.Try using the theme's built-in optimization to get started
Belinda
PHP errorsClosed
TheGem(Elementor)
Updated November 30, 2023 at 10:57am
4
Most recent comment from Michael:I can't connect to your FTP at the moment.
jordanwhite22
Front page is out of wackClosed
TheGem(Elementor)
Updated November 30, 2023 at 8:34am
2
Most recent comment from Michael:Hi,please edit this setting:
hyperghahve
font sizeClosed
TheGem(Elementor)
Updated November 27, 2023 at 8:30am
2
Most recent comment from Michael:Hi,
Unfortunately by default the theme doesn't have this option. But you can use the custom CSS to set the font size you want.
For example:
body h1,
body .title-h1,
body .gem-style-text.title- ...
Han Hoa
Header BuilderClosed
TheGem(Elementor)
Updated November 24, 2023 at 11:38am
6
Most recent comment from Michael:You're welcome!Have a nice day!
webcraft07
Elemntor not loading fullyClosed
TheGem(Elementor)
Updated November 23, 2023 at 3:28pm
2
Most recent comment from Oliver:Hi, kindly check if your PHP settings are set to the recommended ones: https://docs.codex-themes.com/article/518-requirements
Sana-San
text decorationsClosed
TheGem(Elementor)
Updated November 22, 2023 at 9:59am
12
Most recent comment from Michael:You're welcome!Please contact us if you have any questions!
elkmarketing
Remove spacing at the bottom of pageClosed
TheGem(Elementor)
Updated November 22, 2023 at 8:44am
2
Most recent comment from Michael:Hi,you need to use this page setting:https://wordpress-1165369-4069906.cloudwaysapps.com/wp-admin/post.php?post=6042&action=edit
elkmarketing
Parent page redirecting to child pageClosed
TheGem(Elementor)
Updated November 22, 2023 at 8:18am
4
Most recent comment from Michael:Hi,
please contact us if you have any questions.Have a nice day!