Public Tickets
franc
wp bakery shortcodesClosed
TheGem(Elementor)
Updated September 19, 2024 at 4:19pm
4
Most recent comment from Oliver:OK, I see, thank you. Yes, there are a few plugins and approaches that can help remove leftover WPBakery shortcodes after moving a website to Elementor. Here are some solutions:
https://wordpress.or ...
isaac_andres
Problems with TheGem's Elementor pluginClosed
TheGem(Elementor)
Updated September 19, 2024 at 11:41am
2
Most recent comment from Oliver:Hi, please make a website backup, remove your current Elementor version and reinstall it via the "Plugins - Add New" menu section in WordPress:
dk
full width againClosed
TheGem(Elementor)
Updated September 19, 2024 at 6:54am
2
Most recent comment from Oliver:Hi, if you wish your content layout to be fullwidth, please always select "TheGem FullWidth" page template in page settings here: (I have now changed it for you)After that you just need to use fullw ...
Softwaredanmark
How to Change contentClosed
TheGem(Elementor)
Updated September 19, 2024 at 6:19am
5
Most recent comment from Oliver:Hi, yes, please check this documentation links. In case of any further questions do not hesitate to contact us.
tannguyenaninmator
import Wordpress siteClosed
TheGem(Elementor)
Updated September 17, 2024 at 5:52am
8
Most recent comment from Oliver:Hi, this is a wrong location to install the theme. You are trying to use content import tool of WordPress, but you need to go to "Appearance - Themes - Add New Theme": As said, please check our video ...
xplorew4
Elementor stop working with The gem theme elementsClosed
TheGem(Elementor)
Updated September 16, 2024 at 11:11am
4
Most recent comment from Oliver:You are welcome!
dk
add count down to footerClosed
TheGem(Elementor)
Updated September 16, 2024 at 10:48am
3
Most recent comment from Oliver:Hi, as I can see everything looks good on your end now:
dk
outlineClosed
TheGem(Elementor)
Updated September 6, 2024 at 7:44am
5
Most recent comment from Michael:Please use these settings:
Gerald Bertet-Pilon Nicolas
Specifications for site’s LogoClosed
TheGem(Elementor)
Updated September 5, 2024 at 2:31pm
6
Most recent comment from Michael:Our designers don't use any special customizations, just save the image in SVG format.
dk
wrap text, change colorClosed
TheGem(Elementor)
Updated September 4, 2024 at 7:50am
2
Most recent comment from Michael:Hi,please use these settings:
Jagdee
A issue about FAQ sectionClosed
TheGem(Elementor)
Updated September 2, 2024 at 7:27am
2
Most recent comment from Michael:Hi,Have you updated the theme and plugins to the latest version?
dk
slider headerClosed
TheGem(Elementor)
Updated August 30, 2024 at 1:59pm
5
Most recent comment from Michael:You need to disable this setting:
Gerald Bertet-Pilon Nicolas
Is LAYER SLIDER still mandatory when running SLIDER REVOLUTION Pro ?Closed
TheGem(Elementor)
Updated August 29, 2024 at 1:32pm
4
Most recent comment from Oliver:Hi, yes, you can simply ignore this message
Ali Farhan
about scroll up header display issueClosed
TheGem(Elementor)
Updated August 28, 2024 at 7:02am
2
Most recent comment from Oliver:Hi, https://demo.wp.mhenterprises.ca/wp-admin/admin.php?page=thegem-theme-options#/menu-and-header/layoutAs I can see in your theme options you have activated the sticky menu option: If you don' ...
dk
sliderClosed
TheGem(Elementor)
Updated August 28, 2024 at 6:59am
5
Most recent comment from Oliver:Ok, thank you for letting us know.