Public Tickets
mike_breezy
Add to cart buttonClosed
TheGem(Elementor)
Updated April 8, 2023 at 6:43am
2
Most recent comment from Oliver:Hi, can you please provide a link to the page with this issue so we can check? Also kindly provide your wp-admin access details in a private message to check your current configuration, thank you
hibiscis
Revolution Slider animationClosed
TheGem(Elementor)
Updated April 7, 2023 at 8:44am
2
Most recent comment from Oliver:Hi,Sorry for delay, there is no simple way to change it, you should edit map canvas JS animation code here:https://prnt.sc/qAI2NqT4k2x_
mike_breezy
Title removalClosed
TheGem(Elementor)
Updated April 7, 2023 at 6:27am
2
Most recent comment from Oliver:Hi,Take a look:https://prnt.sc/g5jXhLEIsSsT
kylerickner
Sticky Header Not WorkingClosed
TheGem(Elementor)
Updated April 6, 2023 at 9:54am
3
Most recent comment from Oliver:Ok, thank you for letting know
mike_breezy
Category imagesClosed
TheGem(Elementor)
Updated April 6, 2023 at 9:50am
2
Most recent comment from Oliver:Hi,You need to ad featured image in the category settings, here:https://prnt.sc/0Jhw9pTAeJ1P
mike_breezy
ElementorClosed
TheGem(Elementor)
Updated April 5, 2023 at 5:27am
2
Most recent comment from Oliver:Hi, it looks like you didn't install the required plugin: TheGem Elements (Elementor). Kindly check in TheGem Dashboard under plugins, it should be prompted to install this plugin. If not, kindly ...
Guido Claßen
Bottom area mobile deviceClosed
TheGem(Elementor)
Updated April 3, 2023 at 11:21am
2
Most recent comment from Oliver:Hi,I see custom CSS file is missing:https://ibe-nrw.de/wp-content/themes/thegem-elementor/css/custom-cZIb64td.cssplease provide FTP access, I'll check it out
seankenneday
Page formattingClosed
TheGem(Elementor)
Updated April 3, 2023 at 6:04am
4
Most recent comment from Oliver:You're welcome!
estocolmoman
Slider revolution & Layer sliderClosed
TheGem(Elementor)
Updated April 2, 2023 at 5:54pm
3
Most recent comment from Oliver:Hola, tanto Slider Revolution como LayerSlider vienen como complementos incluidos con TheGem y ya están activos, no necesita ninguna licencia adicional por separado para estos complementos. Ambos com ...
lioravr99
footer keep appearing in homepageClosed
TheGem(Elementor)
Updated April 2, 2023 at 7:56am
9
Most recent comment from Oliver:Thank you for letting us know!
proton01
I can't Modify the Button that Says Request Services.Closed
TheGem(Elementor)
Updated April 1, 2023 at 2:26pm
2
Most recent comment from Oliver:Hi, kindly provide more details with screenshots: 1. "lead from behind the button that says request services" - where and what exactly would like to add, kindly share an URL and a screenshot2. "where ...
Marketing Boss
Getting issue on inner page headersClosed
TheGem(Elementor)
Updated April 1, 2023 at 7:42am
2
Most recent comment from Oliver:Hi, kindly describe in more details what issues exactly do you have and which help is needed? Please share with screenshots so we can better understand. Thank you.
zeebelt
Scrolling backgroundClosed
TheGem(Elementor)
Updated April 1, 2023 at 7:36am
2
Most recent comment from Oliver:Hi, thank you for contacting us. 1. Fullpage: kindly check this documentation https://codex-themes.com/thegem/documentation/elementor/#fullpage-scroller 2. Lightbox: can you please provide more det ...
briantorres83
LayerSliderClosed
TheGem(Elementor)
Updated April 1, 2023 at 7:32am
2
Most recent comment from Oliver:Hi, kindly ignore this as LayerSlider is already activated and fully functional as it comes bundled with TheGem theme (check here https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Pl ...
thenetworkdm
Disable Comments on PostsClosed
TheGem(Elementor)
Updated March 30, 2023 at 6:09am
2
Most recent comment from Oliver:Hi,please take a look:https://www.wpbeginner.com/wp-tutorials/how-to-completely-disable-comments-in-wordpress/#completely-disable-comments