Public Tickets
Tahli
Critical ErrorClosed
TheGem(Elementor)
Updated June 1, 2023 at 6:06am
2
Most recent comment from Oliver:Hi,please provide wp-admin, FTP access and make few screenshots to describe the issue in details
Paivar
Help on editing breadcrumble menuClosed
TheGem(Elementor)
Updated May 31, 2023 at 9:42am
4
Most recent comment from Oliver:You're welcome!
thelangeroom
add icons to menuClosed
TheGem(Elementor)
Updated May 31, 2023 at 6:10am
2
Most recent comment from Oliver:HI,Use header builder to make it, take a look:https://docs.codex-themes.com/category/183-header-builder
ÇAĞDAŞ
footer editClosed
TheGem(Elementor)
Updated May 31, 2023 at 6:08am
2
Most recent comment from Oliver:Hi,please take a look:https://prnt.sc/xSi1aeW41Gs3
Web Doc
menu and headerClosed
TheGem(Elementor)
Updated May 30, 2023 at 12:44pm
4
Most recent comment from Oliver:Hi,please clean your browser cache and check:https://prnt.sc/AQGSX2JFPBgpAs I see it's working
Rudolph & Archie
JS Error: Uncaught DOMException: Failed to execute 'replaceState' on 'History'Closed
TheGem(Elementor)
Updated May 30, 2023 at 12:41pm
2
Most recent comment from Oliver:HI,Try to change link place, don't use Elementor widget and just add anchor to the section (ID filed)
33139mbfl
Demo activateClosed
TheGem(Elementor)
Updated May 30, 2023 at 11:22am
4
Most recent comment from Oliver:Hi,so can i use it for only one website? Yes, only 1 live siteso do I have to buy a new license for this? - 1 live site - 1 license
Luca Caligari
DEMO IMPORTClosed
TheGem(Elementor)
Updated May 30, 2023 at 10:35am
2
Most recent comment from Oliver:Hi,Replied in another ticket.
alanlechevallier3a
Portfolio itemClosed
TheGem(Elementor)
Updated May 26, 2023 at 12:19pm
4
Most recent comment from Oliver:Oh, I see, sorry for misunderstanding. Kindly check this documentation: https://docs.codex-themes.com/article/500-how-to-show-video-project-gallery-or-animated-gif-in-portfolio-grids-listings
indigoross
Top Image loads in funnyClosed
TheGem(Elementor)
Updated May 26, 2023 at 11:55am
3
Most recent comment from Oliver:Hi,Ok, thank you for letting know
Max
Always show arrow on portfolio sliderClosed
TheGem(Elementor)
Updated May 25, 2023 at 1:41pm
6
Most recent comment from Oliver:Hi,please wait a bit, soon will be theme update with this feature
resshaheen
add to cart stickyClosed
TheGem(Elementor)
Updated May 23, 2023 at 9:36am
6
Most recent comment from Oliver:Can you few screenshots how it should work?
irayurkevich15
Самоцвіт (Елементор)Closed
TheGem(Elementor)
Updated May 21, 2023 at 10:21am
2
Most recent comment from Oliver:Hi,
Sorry, no, Thegem Elementor and Thegem WPBakery 2 absolutely different themes...
Nassimghadhab Nassim
Elementor UpdateClosed
TheGem(Elementor)
Updated May 18, 2023 at 6:52am
6
Most recent comment from Oliver:HI,Can you provide wp-admin access?
frederiquelisboa
ShortcodeClosed
TheGem(Elementor)
Updated May 18, 2023 at 6:36am
2
Most recent comment from Oliver:Hi,There is JS error in the script you added:https://prnt.sc/NwpwvzjMRzRFhttps://prnt.sc/CN5prmOaWEBHYou should contact this plugin support team with this issue...