Public Tickets
robinmanoli
How to customize headerClosed
TheGem(Elementor)
Updated December 7, 2020 at 8:59am
4
Most recent comment from Michael:Please provide the wp-admin access. We will try to help you.
inadeemhrs
Cannot Edit HomepageClosed
TheGem(Elementor)
Updated December 6, 2020 at 10:34am
2
Most recent comment from Oliver:Hi,1. It's default menuhttps://www.wpupgrader.com/wordpress/change-menu-navigation-settings/2. it's revo sliderhttps://revolution.themepunch.com/joomla/documentation/
inadeemhrs
Problem occured while processing the AJAXClosed
TheGem(Elementor)
Updated December 6, 2020 at 10:04am
2
Most recent comment from Oliver:Hi,Sorry for delay, because of weekend, to get started check your PHP limits:https://codexthemes.ticksy.com//article/8024
furlanartiga
Display full lateral menu on laptop instead of hamburger buttonClosed
TheGem(Elementor)
Updated December 4, 2020 at 11:26am
4
Most recent comment from Michael:I see that you are currently using a different menu style.
switto
How to remove some block from product pageClosed
TheGem(Elementor)
Updated December 3, 2020 at 12:24pm
6
Most recent comment from Oliver:After I deactivated third-party plugins you can change it here:https://www.brandbrahma.com/wp-admin/post.php?post=24714&action=elementor
PauBICM
Menu optionsClosed
TheGem(Elementor)
Updated December 2, 2020 at 1:58pm
4
Most recent comment from Michael:You're welcome!Have a nice day!
Mike Gozdiskowski
Setting _wp_page_template to default so that Elementor template used for blog postsClosed
TheGem(Elementor)
Updated December 1, 2020 at 1:59pm
4
Most recent comment from Michael:Unfortunately, this is the only solution at the moment. In the future, we will try to improve the functionality and add this setting.Sorry for the inconvenience.
Sankalp_Seo
UNABLE TO FIND A DEMO PAGE FOR WHICH I PURCHASED THE THEMEClosed
TheGem(Elementor)
Updated December 1, 2020 at 1:04pm
2
Most recent comment from Michael:Hi,
Please provide the wp-admin access. We will try to inspect problem on your site.
thecherylf
LOGO is blurred outClosed
TheGem(Elementor)
Updated November 29, 2020 at 11:52am
4
Most recent comment from Oliver:Ok, thank you for letting know
switto
Backend theme customization file loading is slowClosed
TheGem(Elementor)
Updated November 29, 2020 at 11:10am
2
Most recent comment from Oliver:Hi,At first I see SSL issues, use this plugin:https://wordpress.org/plugins/wp-migrate-db/And make data base migration from:http://www.brandbrahma.com/to:https://www.brandbrahma.com/
Fabio Naponiello
Info installationClosed
TheGem(Elementor)
Updated November 29, 2020 at 10:41am
2
Most recent comment from Oliver:Hi,What editor you wish to use Elementor or WP bakery? I think will be better to use Elementor, take a look:https://codexthemes.ticksy.com/article/16234
KarenWindle windle
editing the footerClosed
TheGem(Elementor)
Updated November 27, 2020 at 7:18am
2
Most recent comment from Michael:HI!Please read the documentation:https://codex-themes.com/thegem/documentation/#widgetised-footer-area
eMesr
the theme is not responding for my home pageClosed
TheGem(Elementor)
Updated November 26, 2020 at 12:47pm
2
Most recent comment from Oliver:Hi,pls. provide wp-admin access and add few screenshots to describe the issue in details.
virtuousdistribution
problem installing demoClosed
TheGem(Elementor)
Updated November 25, 2020 at 8:26am
2
Most recent comment from Michael:HI!What demo site are you trying to import?
Kompang
Editing sliders and menu in ElementorClosed
TheGem(Elementor)
Updated November 23, 2020 at 12:36pm
2
Most recent comment from Michael:HI!You can edit the Revolution Slider only in the Slider Revolution settings.