Public Tickets
Josué López Salcedo
PHP supportClosed
TheGem(Elementor)
Updated September 12, 2021 at 10:33am
2
Most recent comment from Oliver:HI,Yes.
Jamie Adams
Product CategoriesClosed
TheGem(Elementor)
Updated September 8, 2021 at 8:56am
2
Most recent comment from Oliver:Hi,pls. give me link to your site, I need to see your settings.
Olawuyi
Purchase code verification failedClosed
TheGem(Elementor)
Updated September 8, 2021 at 8:10am
2
Most recent comment from Oliver:Hi,
take a look:
https://codex-themes.com/thegem/documentation/#license-terms
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. lo ...
Olawuyi
License code brokenClosed
TheGem(Elementor)
Updated September 8, 2021 at 8:09am
2
Most recent comment from Oliver:Hi,
take a look:
https://codex-themes.com/thegem/documentation/#license-terms
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. lo ...
kelias2
Assistance with Theme CustomizationClosed
TheGem(Elementor)
Updated August 31, 2021 at 7:58am
2
Most recent comment from Michael:HI!Please read the documentation:https://codex-themes.com/thegem/documentation/#logo_and_identityhttps://codex-themes.com/thegem/documentation/#menu_and_header
exzomb
REACTIVATE KEYClosed
TheGem(Elementor)
Updated August 26, 2021 at 11:55am
2
Most recent comment from Oliver:Hi,Replied in another ticket.
Jenean
Deactivate or remove license key from the themeClosed
TheGem(Elementor)
Updated August 23, 2021 at 4:54am
2
Most recent comment from Oliver:Hi,
take a look:
https://codex-themes.com/thegem/documentation/#license-terms
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. lo ...
tmeeky
User menu incompatibilityClosed
TheGem(Elementor)
Updated August 23, 2021 at 4:50am
2
Most recent comment from Oliver:Hi,
it's because of our custom mega menu walker, the simplest way will be activate any default theme make all the menu settings and then activate gem theme, nothing will be lost.
Cooperlicious1
Alignment IssueClosed
TheGem(Elementor)
Updated August 20, 2021 at 7:06am
8
Most recent comment from Oliver:Hi,Sorry for the delay, you should set position to default in this block, take a look:
Vamshi
Why cant we move Search & Cart icons from Menu bar ?Closed
TheGem(Elementor)
Updated August 17, 2021 at 1:05pm
4
Most recent comment from Oliver:HI,Sorry, it's not few lines of the code, I can't make it free...You need edit templates:/wp-content/themes/thegem/header.php/wp-content/themes/thegem/top_area.phpand make it via custom codi ...
yairharel
Moving from WPbakery to ElementorClosed
TheGem(Elementor)
Updated August 17, 2021 at 8:46am
2
Most recent comment from Oliver:HI,TheGem for Elementor is a reworked version of TheGem theme, which is lightweight and optimized for Elementor. TheGem for Elementor is NOT compatible with TheGem for WPBakery. In case you will ins ...
Talhub
Broken portfolio widgetClosed
TheGem(Elementor)
Updated August 16, 2021 at 8:59am
2
Most recent comment from Oliver:Hi,pls. give me wp-admin access, I'll check it out.
markvdam
Load custom fonts from specific folderClosed
TheGem(Elementor)
Updated August 13, 2021 at 8:42am
9
Most recent comment from Oliver:Welcome!
Marvin
Footer - not working on default settings!!?Closed
TheGem(Elementor)
Updated August 13, 2021 at 7:36am
4
Most recent comment from Oliver:Hi,I don't see any problems, I set footer here:https://noparade.de/wp-admin/admin.php?page=thegem-theme-options#/single-pages/pageAnd see it's working....
FotG
Customisation Mobile Home IconClosed
TheGem(Elementor)
Updated August 12, 2021 at 11:19am
8
Most recent comment from Oliver:Welcome!