Public Tickets
Arshdeep
Gem Theme SupportClosed
TheGem(Elementor)
Updated October 13, 2022 at 7:09am
2
Most recent comment from Oliver:Hi,Sorry, can you make few screenshots to describe the issue in details?
giuseppedb
Conflict with Revolution sliderClosed
TheGem(Elementor)
Updated October 5, 2022 at 6:46am
2
Most recent comment from Oliver:Hi,Sorry for delay, can you check it now?
lkmweb
want to add noindex to individual pagesClosed
TheGem(Elementor)
Updated October 4, 2022 at 8:00am
5
Most recent comment from Oliver:You're welcome!
fishbellyblack
Update to Woocomerce requestedClosed
TheGem(Elementor)
Updated September 30, 2022 at 8:41am
2
Most recent comment from Oliver:Hi,
Pls. wait a bit, today - tomorrow will be theme update, there templates will be updated. Don't worry, everything will work without problems.
ysffaydn
Top area headerClosed
TheGem(Elementor)
Updated September 26, 2022 at 8:11am
2
Most recent comment from Oliver:HI,Can you give me link to your site?
ysffaydn
Logo/Image QualityClosed
TheGem(Elementor)
Updated September 26, 2022 at 8:06am
2
Most recent comment from Oliver:HI,Can you provide wp-admin access?
imconsulting
Error trying to change Theme Fonts from OptionsClosed
TheGem(Elementor)
Updated September 22, 2022 at 1:32pm
5
Most recent comment from Oliver:By the way I deactivated plugin SiteGround Optimizer, it should be disabled till the site will be ready, otherwise, you should clean the cache after any change on the site.
imconsulting
The dark background options of the menus and top area of the theme do not workClosed
TheGem(Elementor)
Updated September 16, 2022 at 12:12pm
2
Most recent comment from Oliver:HI!
CSS example:
.header-layout-fullwidth_hamburger #primary-menu.no-responsive,
#thegem-perspective .perspective-navigation:not(.responsive),
#page.vertical-header #site-header-wrapper, .vertical- ...
lscit
Responsive TypoClosed
TheGem(Elementor)
Updated September 13, 2022 at 7:10am
2
Most recent comment from Oliver:Hi,Can you give me link to your site?
Cristian Jose Briones Maira
updates and licenseClosed
TheGem(Elementor)
Updated September 13, 2022 at 6:50am
2
Most recent comment from Oliver:Hi,
take a look:
https://codex-themes.com/thegem/documentation/#license-terms
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. lo ...
moncef ezzougary
THEMEClosed
TheGem(Elementor)
Updated September 8, 2022 at 6:52am
2
Most recent comment from Oliver:Hi,Can you provide wp-admin and FTP access?
leandram
custom cssClosed
TheGem(Elementor)
Updated September 5, 2022 at 11:30am
2
Most recent comment from Oliver:HI,Can you give me link to your site?
ramstudio1
Feature request. Add different logo file for mobile version.Closed
TheGem(Elementor)
Updated September 5, 2022 at 11:26am
2
Most recent comment from Oliver:Hi,Sorry for delay, you can use header builder and make it in few clicks, take a look:https://codex-themes.com/thegem/documentation/header-builder/
airvay33
Sub menus SidebarClosed
TheGem(Elementor)
Updated September 5, 2022 at 9:20am
2
Most recent comment from Oliver:Hi,Sorry, we don't have such feature in the theme from the box, try to look third-party plugins.
themenscenter
elementor versionClosed
TheGem(Elementor)
Updated August 31, 2022 at 10:30am
4
Most recent comment from Oliver:Ok, thank you for letting know