Public Tickets
zietlowmedia
Header doesnt change / Is buggedClosed
TheGem(Elementor)
Updated November 3, 2022 at 12:00pm
4
Most recent comment from Oliver:You're welcome!
Buyoka
Wordpress Page Widgets plugin not getting installedClosed
TheGem(Elementor)
Updated October 29, 2022 at 11:32am
2
Most recent comment from Oliver:Hi,pls. provide wp-admin and FTP access, I'll check it out
JalalShah1
Webiste LayoutClosed
TheGem(Elementor)
Updated October 17, 2022 at 9:29am
7
Most recent comment from Oliver:Hi,Sorry for delay, replied in the ticket.
binyamg
Compatible Elementor VersionClosed
TheGem(Elementor)
Updated October 17, 2022 at 7:05am
2
Most recent comment from Oliver:Hi,pls. wait a bit, we're testing, after we make sure everything is ok you will be able to update plugin.
joeun
menu or elementorClosed
TheGem(Elementor)
Updated October 14, 2022 at 8:59am
2
Most recent comment from Oliver:Hi,Can you provide wp-admin access?
Arshdeep
Gem Theme SupportClosed
TheGem(Elementor)
Updated October 13, 2022 at 7:09am
2
Most recent comment from Oliver:Hi,Sorry, can you make few screenshots to describe the issue in details?
giuseppedb
Conflict with Revolution sliderClosed
TheGem(Elementor)
Updated October 5, 2022 at 6:46am
2
Most recent comment from Oliver:Hi,Sorry for delay, can you check it now?
lkmweb
want to add noindex to individual pagesClosed
TheGem(Elementor)
Updated October 4, 2022 at 8:00am
5
Most recent comment from Oliver:You're welcome!
fishbellyblack
Update to Woocomerce requestedClosed
TheGem(Elementor)
Updated September 30, 2022 at 8:41am
2
Most recent comment from Oliver:Hi,
Pls. wait a bit, today - tomorrow will be theme update, there templates will be updated. Don't worry, everything will work without problems.
ysffaydn
Top area headerClosed
TheGem(Elementor)
Updated September 26, 2022 at 8:11am
2
Most recent comment from Oliver:HI,Can you give me link to your site?
ysffaydn
Logo/Image QualityClosed
TheGem(Elementor)
Updated September 26, 2022 at 8:06am
2
Most recent comment from Oliver:HI,Can you provide wp-admin access?
imconsulting
Error trying to change Theme Fonts from OptionsClosed
TheGem(Elementor)
Updated September 22, 2022 at 1:32pm
5
Most recent comment from Oliver:By the way I deactivated plugin SiteGround Optimizer, it should be disabled till the site will be ready, otherwise, you should clean the cache after any change on the site.
imconsulting
The dark background options of the menus and top area of the theme do not workClosed
TheGem(Elementor)
Updated September 16, 2022 at 12:12pm
2
Most recent comment from Oliver:HI!
CSS example:
.header-layout-fullwidth_hamburger #primary-menu.no-responsive,
#thegem-perspective .perspective-navigation:not(.responsive),
#page.vertical-header #site-header-wrapper, .vertical- ...
lscit
Responsive TypoClosed
TheGem(Elementor)
Updated September 13, 2022 at 7:10am
2
Most recent comment from Oliver:Hi,Can you give me link to your site?
Cristian Jose Briones Maira
updates and licenseClosed
TheGem(Elementor)
Updated September 13, 2022 at 6:50am
2
Most recent comment from Oliver:Hi,
take a look:
https://codex-themes.com/thegem/documentation/#license-terms
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. lo ...