Public Tickets
Thomas Demis
Failed UpdateClosed
TheGem(Elementor)
Updated July 27, 2022 at 10:04am
2
Most recent comment from Michael:HI!Your license is locked because it is used on more than one live installation.Please read the documentation:https://codex-themes.com/thegem/documentation/#license-terms
Veenu Veenu
The gem button not showing up in safari mobileClosed
TheGem(Elementor)
Updated July 15, 2022 at 10:54am
10
Most recent comment from Oliver:Added my CSS code and see it's working:https://screenrec.com/share/GKptzUoj0f
Piyaidea
Slider Revolution not to show on mobileClosed
TheGem(Elementor)
Updated July 11, 2022 at 9:55am
2
Most recent comment from Oliver:HI,Sorry for delay, can you check it now?
Clever_Recursos
License & UpdatesClosed
TheGem(Elementor)
Updated June 24, 2022 at 9:03am
2
Most recent comment from Oliver:Hi,We have included RevoSlider and LayerSlider in our theme as a bundled plugin under developer license. This means, that all features and functions are availbale for usage, except additional templat ...
bahaisma86 Bahamdin
Logo locationClosed
TheGem(Elementor)
Updated June 20, 2022 at 9:28am
2
Most recent comment from Michael:Hi, sorry, not quite sure what do you mean. Can you pls provide more details with screenshots?
wesmcdermott
Adding Adobe FontsClosed
TheGem(Elementor)
Updated June 13, 2022 at 10:37am
2
Most recent comment from Oliver:Hi,
Sorry for delay, use this plugin:
https://wordpress.org/plugins/custom-typekit-fonts/
moonstrategy
Main menu settings helpClosed
TheGem(Elementor)
Updated June 9, 2022 at 6:24am
6
Most recent comment from Oliver:Ok, thank you for letting know
23desarrollos
Woocommerce Multi step not translatedClosed
TheGem(Elementor)
Updated June 6, 2022 at 9:09am
4
Most recent comment from Oliver:Hi,Can you give me FTP access?
23desarrollos
Disable Gem Post typesClosed
TheGem(Elementor)
Updated June 6, 2022 at 5:26am
6
Most recent comment from Oliver:Hi,pls. give me wp-admin and FTP access
melindaelaine
Can I get rid of these icon links on hover?Closed
TheGem(Elementor)
Updated May 20, 2022 at 8:36am
2
Most recent comment from Oliver:HI,What portfolio style are you using?
STLChangeFTF
Boxes Text BreakingClosed
TheGem(Elementor)
Updated May 18, 2022 at 6:50am
6
Most recent comment from Oliver:Ok, thank you for letting know
lkmweb
ErrorClosed
TheGem(Elementor)
Updated May 15, 2022 at 11:12am
2
Most recent comment from Oliver:Hi,Don't see it here:https://yogaanatomy.org/staging/Give me link to the page where I can see the issue.
STLChangeFTF
Blurry Pictures on Gallery SlidersClosed
TheGem(Elementor)
Updated May 13, 2022 at 6:45am
6
Most recent comment from Oliver:Welcome
AsadUllah
Website background Images nothing showClosed
TheGem(Elementor)
Updated May 10, 2022 at 12:05pm
2
Most recent comment from Oliver:Hi,As I see images are loading rom wrong URL, take a look:
https://arbabgroup.ae/3DXB/wp-content/uploads/2022/04/3DXB-02-2.png
You should change URL in data base via find and replace.
23desarrollos
How to add social iconsClosed
TheGem(Elementor)
Updated May 6, 2022 at 8:50am
2
Most recent comment from Oliver:HI,Can you provide wp-admin access and give me link to the page with the issue?