Public Tickets
Alex
Multiple menu items selectedClosed
TheGem (WPBakery)
Updated October 24, 2019 at 10:44am
4
Most recent comment from Michael:You're welcome!
Matteo Fusco
DocumentationClosed
TheGem (WPBakery)
Updated October 24, 2019 at 9:31am
2
Most recent comment from Michael:HI!Please use Page Title settings in the Backend editor:
knewton785
Theme Options Not UpdatingClosed
Scalia
Updated October 24, 2019 at 8:08am
2
Most recent comment from Michael:HI!Sorry, I don't see any problems on your site:
2net
remove search icon from menuClosed
TheGem (WPBakery)
Updated October 23, 2019 at 4:24pm
1
Most recent comment from 2net:UPDATE: Found it.. please remove this ticket, thank youI'd like to remove the search icon from the menu, is there a way to do it from the Options? I could remove it using CSS, but I'd pre ...
marenales
PortfoliosClosed
TheGem (WPBakery)
Updated October 23, 2019 at 2:56pm
2
Most recent comment from Michael:HI!Please edit /wp-content/themes/thegem/socials-sharing.php file.
Xavier
Site Disable - .htaccess problemClosed
TheGem (WPBakery)
Updated October 23, 2019 at 1:21pm
2
Most recent comment from Oliver:Hi,There is the problems with the mysql connection, not the PHP version, can you first try contact your hoster with this issue?
Washington Sperto
QuickfinderClosed
TheGem (WPBakery)
Updated October 23, 2019 at 9:20am
4
Most recent comment from Oliver:Use this one to add more priority:
body .quickfinder-style-vertical-1 .quickfinder-item-info {
background-color: #151720;
}
houseofheiress
tutorial - product descriptionClosed
TheGem (WPBakery)
Updated October 23, 2019 at 8:19am
2
Most recent comment from Michael:Hi!You can separately import this product page and see how it is created.
LakeMILux
Demo Import Not WorkingClosed
TheGem (WPBakery)
Updated October 22, 2019 at 6:46am
2
Most recent comment from Oliver:Replied in another ticket.
starlinespa
Shortcode like [gem_textboxClosed
TheGem (WPBakery)
Updated October 21, 2019 at 1:46pm
7
Most recent comment from Oliver:You're welcome!
RicardoAvancine Avancine
Child Theme - custom.cssClosed
TheGem (WPBakery)
Updated October 21, 2019 at 12:08pm
4
Most recent comment from Oliver:You're welcome!
abouelfab
theme useClosed
TheGem (WPBakery)
Updated October 21, 2019 at 10:02am
2
Most recent comment from Oliver:Hi,
According the Envato rules you can have only 1 live install on the license. We allow to have the 1 development copy on the dev sub domain, so the URL should be dev.sitename.com , also you can ...
Sarahrsp
new to the gemClosed
TheGem (WPBakery)
Updated October 21, 2019 at 8:22am
2
Most recent comment from Michael:Hi, sorry, not quite sure what do you mean. Can you pls provide more details with screenshots?Unfortunately we don't have such instructions, but you can read the documentation https://codex-them ...
jesse44
Footer ProblemsClosed
TheGem (WPBakery)
Updated October 21, 2019 at 8:08am
2
Most recent comment from Michael:HI!Unfortunately, the footer is not displayed on 'Page as fullscreen vertical slider' pages, you need to create an additional block to display the information you need.
premcleo
onmouseover options displayedClosed
TheGem (WPBakery)
Updated October 21, 2019 at 7:02am
6
Most recent comment from Michael:You're welcome! Have a nice day!