Public Tickets
kebiua
Payments methodsClosed
TheGem (WPBakery)
Updated July 8, 2019 at 7:43am
6
Most recent comment from Oliver:pls. take a look to this video:https://www.youtube.com/watch?v=ADDfmPGjGl0
victor Ogunbode
Update errorClosed
TheGem (WPBakery)
Updated July 8, 2019 at 7:42am
7
Most recent comment from Oliver:Hi,
Seems like the problem in the https. You need to change http to the https in the WP general settings, here:
After you set it, you need to click save in the theme options.
Olumide Sholana
Event calendarClosed
TheGem (WPBakery)
Updated July 8, 2019 at 6:11am
2
Most recent comment from Oliver:Hi,No, you need to install the calendar plugin.
Olumide Sholana
Post PageClosed
TheGem (WPBakery)
Updated July 8, 2019 at 6:09am
2
Most recent comment from Oliver:Hi, sorry, not quite sure what do you mean. Can you pls provide more details with screenshots?
altaigenden
Variation Swatches for WooCommerceClosed
TheGem (WPBakery)
Updated July 7, 2019 at 2:53pm
2
Most recent comment from altaigenden:дико извиняемся, everything is working !
altaigenden
How to write Review and Comment on your Themeforest page?Closed
TheGem (WPBakery)
Updated July 5, 2019 at 1:28pm
2
Most recent comment from Oliver:Hi,1. There was small fix for the WPBbackery plugin. 2. I'll add your request to our task manager. We'll try to add this functionality on the feature theme updates.
Elysee Confiance
error after updating themeClosed
TheGem (WPBakery)
Updated July 5, 2019 at 1:13pm
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin and FTP access
Mustafa Iqbal
2 column woo commerce product in mobile viewClosed
TheGem (WPBakery)
Updated July 5, 2019 at 11:54am
4
Most recent comment from Michael:Welcome! Have a nice day!
Andrew Wood
ShortcodeClosed
TheGem (WPBakery)
Updated July 5, 2019 at 8:25am
5
Most recent comment from Michael:Please read the documentation:https://codex-themes.com/thegem/documentation/#footer
Rune2410
Woocommerce Layouts missingClosed
TheGem (WPBakery)
Updated July 5, 2019 at 7:38am
6
Most recent comment from Michael:Welcome! Have a nice day!
FilipePereira00
Malfunctions/bugsClosed
TheGem (WPBakery)
Updated July 5, 2019 at 6:11am
4
Most recent comment from Oliver:Hi,As I see on your screenshot there is HTML error, seems like you manually remove part of the shortcode. In my mind in this situation will be easier to redo this block than fix it via the HTML...
Olumide Sholana
Parallax imagesClosed
TheGem (WPBakery)
Updated July 4, 2019 at 1:48pm
2
Most recent comment from Michael:HI!Please read the documentation:https://codex-themes.com/thegem/documentation/#100-width-parallax-areashttps://codex-themes.com/thegem/documentation/#navigation-layouts-styles
altaigenden
Need help on Variable productClosed
TheGem (WPBakery)
Updated July 4, 2019 at 12:45pm
3
Most recent comment from Oliver:Ok, I'll speak to manager about it.
agazoom
WoocommerceClosed
Scalia
Updated July 4, 2019 at 12:43pm
6
Most recent comment from Oliver:pls. create the new ticket, there is small bug in the support system.
ConstantVariable
Woocommerce product category title widthClosed
Scalia
Updated July 4, 2019 at 10:48am
4
Most recent comment from Oliver:You're welcome!