Public Tickets
altaigenden
TheGem Full Demo OfflineClosed
TheGem (WPBakery)
Updated June 24, 2019 at 3:01pm
4
Most recent comment from Oliver:Hi,Sorry, no, we don't have XML file, only online import.
Luke
Styling the Menu LinksClosed
TheGem (WPBakery)
Updated June 24, 2019 at 1:43pm
12
Most recent comment from altaigenden:This is the code that worked with Header style 3 ----- Light Main Menu & Light Submenu
.header-style-3 #primary-menu.no-responsive > li.menu-item-active > a {
border-color: transparent;
}
hollandslof
Technical question shortcode [gem_news]Closed
TheGem (WPBakery)
Updated June 24, 2019 at 10:09am
2
Most recent comment from Oliver:Hi Michiel,
Try to add your post type name in the file:
/wp-content/plugins/thegem-elements/inc/shortcodes/shortcodes.php
Line 2100
'blog_post_types' => $post_types ? explode(',' ...
mattfoundation
Fatal PHP Error (Gutenberg) when accessing random pages on WP DashboardClosed
TheGem (WPBakery)
Updated June 24, 2019 at 6:24am
2
Most recent comment from Oliver:Hi,Replied in another ticket.
mattfoundation
Fatal PHP Error (Related to TheGem Theme)Closed
TheGem (WPBakery)
Updated June 24, 2019 at 6:24am
3
Most recent comment from Oliver:Or may be you have Gutenberg plugin installed?
Pyrkas
How to highlight main menuClosed
TheGem (WPBakery)
Updated June 21, 2019 at 1:22pm
5
Most recent comment from Michael:Unfortunately, if it were possible we would have given you the necessary code.
Andrew Wood
Invalid purchase codeClosed
Activation Problems in TheGem Theme.
Updated June 21, 2019 at 8:01am
12
Most recent comment from Oliver:Ok, thank you for letting know, seems like there were some problem on the envato site.
boris suazo
Invalid purchase codeClosed
TheGem (WPBakery)
Updated June 21, 2019 at 7:07am
2
Most recent comment from Oliver:Hi,
Sorry for delay, pls. provide the wp-admin and FTP access, I'll check.
milltay
Trying to activate themeClosed
TheGem (WPBakery)
Updated June 21, 2019 at 2:52pm
3
Most recent comment from Oliver:Hi, can you please try again, it should be working (Envato's API issue has been resolved).
George
Client Section ArrowsClosed
TheGem (WPBakery)
Updated June 21, 2019 at 6:41am
2
Most recent comment from Michael:HI!
pls. use following css:
.gem-client-carousel-navigation {
display: none !important;
}
gopidasan_
Cannot create more than two mega-menuClosed
TheGem (WPBakery)
Updated June 21, 2019 at 6:39am
2
Most recent comment from Oliver:Hi,Seems like the problem in your PHP settings, pls. take a look:Recommended PHP Settingsmax_input_vars should be min 5000
idealabs77
WooCommerce RelatedClosed
TheGem (WPBakery)
Updated June 21, 2019 at 6:38am
8
Most recent comment from Oliver:Ok, let me know.
mwalgren
Purchase Code IssueClosed
TheGem (WPBakery)
Updated June 19, 2019 at 7:26am
2
Most recent comment from Oliver:Hi,
According the Envato rules you can have only 1 live install on the license.
We allow to have the 1 development copy on the dev sub domain, so the URL should be dev.sitename.com , also you can ...
Laura
About logo in header - iPad versionClosed
TheGem (WPBakery)
Updated June 18, 2019 at 10:03am
8
Most recent comment from Oliver:Try to set responsive here and check:
Vicki Falgout
site is set to full width but showing up boxedClosed
TheGem (WPBakery)
Updated June 18, 2019 at 7:12am
2
Most recent comment from Oliver:Hi,Sorry, don't see any problem now here:https://vthm.com/Do you still need help?