Public Tickets
leemareepoulson
Outdated themeClosed
TheGem (WPBakery)
Updated May 26, 2019 at 7:58am
2
Most recent comment from Oliver:Hi,No you don't need to purchase new license. pls. take a look:Updating Theme and Plugins (Theme version 3.4 and older)Updating Theme and Plugins (Theme version 3.5 and newer)To be sure, before t ...
keepcycling
Customizing Blog Post pageClosed
TheGem (WPBakery)
Updated May 26, 2019 at 7:48am
12
Most recent comment from Oliver:You're welcome!
Dirk Klicker
TheGem ImportClosed
Activation Problems in TheGem Theme.
Updated May 24, 2019 at 12:16pm
2
Most recent comment from Oliver:Hi,Sorry?
grimm van gestel
Updating layerslideClosed
TheGem (WPBakery)
Updated May 24, 2019 at 8:20am
2
Most recent comment from Oliver:Hi,Please disable Layer Slider first, do the update and then activate it again. This should do the trick
patriklindberg
Changing the search pageClosed
TheGem (WPBakery)
Updated May 23, 2019 at 2:19pm
4
Most recent comment from Michael:Hi,
We recommend to use Loco Translate plugin for the theme translation or you can translate theme manually with .po file, pls. follow the instructions:
1. Take file languages/thegem.pot or xx_YY.p ...
arpitsharmaa
Error with everythingClosed
TheGem (WPBakery)
Updated May 23, 2019 at 11:25am
4
Most recent comment from Oliver:You're welcome!
arthurboccia
Read More ButtonClosed
TheGem (WPBakery)
Updated May 22, 2019 at 12:49pm
2
Most recent comment from Oliver:Hi,
We recommend to use Loco Translate plugin for the theme translation or you can translate theme manually with .po file, pls. follow the instructions:
1. Take file languages/thegem.pot or xx_YY.p ...
Arunima
Contact form - mail sectionClosed
TheGem (WPBakery)
Updated May 22, 2019 at 7:47am
2
Most recent comment from Michael:HI!Please read the documentation:https://contactform7.com/faq/A sender’s address is comprised of a sender’s email address and an optional sender name. WordPress assigns “WordPress” as a sender ...
Arunima
email subscriptionClosed
TheGem (WPBakery)
Updated May 22, 2019 at 7:41am
2
Most recent comment from Michael:HI!This item is a regular button, all changes you can make by editing this element.
Arunima
Menu sub menu direction of branchingClosed
TheGem (WPBakery)
Updated May 22, 2019 at 7:39am
2
Most recent comment from Michael:HI!Unfortunately, there is no such setting in the TheGem theme. The menu opens automatically to the right side, but if there is not enough space to open the menu, it opens to the left.
outlawzz
change style of the blog button "read more"Closed
TheGem (WPBakery)
Updated May 21, 2019 at 11:52am
2
Most recent comment from Michael:HI!
pls. use following css:
.vc_btn3.vc_btn3-color-juicy-pink,
.vc_btn3.vc_btn3-color-juicy-pink.vc_btn3-style-flat {
color: #000 !important;
border: 1px solid #000 !important;
backgroun ...
mansoorbahrian
portfolioClosed
TheGem (WPBakery)
Updated May 21, 2019 at 10:56am
2
Most recent comment from Michael:HI!Unfortunately, this is not possible, clicking on links is done only by clicking on the icons.
outlawzz
read more hover color blogClosed
TheGem (WPBakery)
Updated May 21, 2019 at 9:48am
4
Most recent comment from Michael:Please contact us if you have any questions.
bobby wilson
I need to add the ability to hide menu items based on user rolesClosed
TheGem (WPBakery)
Updated May 21, 2019 at 7:34am
2
Most recent comment from Oliver:Hi,it's because the plugins uses their own menu walkers, you can deactivate the plugin, make all the mega menu settings and then activate the plugin again, nothing will be lost.
Roshan
When we try to update page redirect to 404Closed
TheGem (WPBakery)
Updated May 21, 2019 at 7:30am
19
Most recent comment from Oliver:Hi,If WPBackery working now - no...