Public Tickets
mariusanhalt
change of backgroundClosed
TheGem (WPBakery)
Updated May 30, 2019 at 12:33pm
6
Most recent comment from Michael:Welcome! Have a nice day!
Luke
Blocked ContentClosed
TheGem (WPBakery)
Updated May 30, 2019 at 8:29am
4
Most recent comment from Oliver:Ok, thank you for letting know, in any case feel free to contact us when you need help with theme.
centroberit
ShowroomClosed
TheGem (WPBakery)
Updated May 30, 2019 at 7:23am
2
Most recent comment from Oliver:Hi,Ok. I'll add your site to our task manager, we'll add it when we'll update showcase.
Simon Zimmermann
HeaderClosed
TheGem (WPBakery)
Updated May 29, 2019 at 10:55am
3
Most recent comment from Oliver:Hi Simon.Thank you for letting know.
aeuphelia
Logo not showing after moving websiteClosed
TheGem (WPBakery)
Updated May 29, 2019 at 10:53am
19
Most recent comment from Oliver:Ok, thank you for letting know.
Michael
Problem with widthClosed
TheGem (WPBakery)
Updated May 29, 2019 at 8:27am
2
Most recent comment from Oliver:Hi,I don't see this issue now, in what browser are you testing?
amoussa13
Remove PreloaderClosed
TheGem (WPBakery)
Updated May 29, 2019 at 8:02am
4
Most recent comment from Michael:Welcome! Have a nice day!
julianfleischer
Logo not showing in the MenuClosed
TheGem (WPBakery)
Updated May 28, 2019 at 9:16am
3
Most recent comment from Oliver:Hi,ok, thank you for letting know.
Maria
Elementor Page Builder PluginClosed
TheGem (WPBakery)
Updated May 28, 2019 at 8:39am
2
Most recent comment from Oliver:Hi, Sorry, TheGem is not optimized for Elementor, only for WPbackery visual editor.
Hélène Acard
Responsive videoClosed
TheGem (WPBakery)
Updated May 28, 2019 at 7:39am
2
Most recent comment from Michael:HI!The video has a fixed size and doesn't fit on a mobile device. You need to create a separate column specifically for mobile devices.Please watch this video:https://wpbakery.com/video-academy/c ...
Javier
Thegem demo content 90.9%Closed
TheGem (WPBakery)
Updated May 28, 2019 at 6:36am
2
Most recent comment from Oliver:Hi,Seems like the problem in your php settings, pls. take a look:Recommended PHP Settings
ubraf
General QuestionsClosed
TheGem (WPBakery)
Updated May 27, 2019 at 7:58am
1
Most recent comment from ubraf:Hi, I had a few questions / problems:1. My favicon and main menu are not saving. I am creating my website offline using WAMP. PHP 7.2.18, MySQL 5.7.26.2. When I click on a quickfinder item with a ...
ilahsini
header sizeClosed
TheGem (WPBakery)
Updated May 27, 2019 at 6:24am
2
Most recent comment from Oliver:Hi,Add this code to the custom css filed on the page:
body #site-header:not(.shrink) .site-title {
padding: 0;
}
here:
VargasVisions
Gallery and logoClosed
TheGem (WPBakery)
Updated May 26, 2019 at 8:14am
2
Most recent comment from Oliver:Hi,
The problem in SSL, after you activate it you need to set https connection instead of the http in the general options, after the change, click save in the theme options to apply your settings ( ...
Aurelie Foucart
Child themeClosed
TheGem (WPBakery)
Updated May 26, 2019 at 8:06am
2
Most recent comment from Oliver:Hi,1. As you wish, there no difference when you upload child theme. pls. note after the child theme activateion you need to click save in the theme options to apply the styles from the theme options ...