Public Tickets
jmeagher808
theme not working locallyClosed
TheGem (WPBakery)
Updated October 2, 2018 at 8:11am
18
Most recent comment from Oliver:It's working in 99% of the customers without the problems. I can't say you the reason without the access, seems like some specific server settings...
rosiefaulkner1989
TheGem Import Plugin Missing Header & Failing InstallationClosed
TheGem (WPBakery)
Updated October 2, 2018 at 7:57am
4
Most recent comment from Oliver:Hi, I need FTP access
Storeseeker
How to keep titles on portfoliosClosed
TheGem (WPBakery)
Updated October 2, 2018 at 7:55am
2
Most recent comment from Oliver:HI!
pls. use following css:
.portfolio.hover-gradient .portfolio-item .image .overlay .links .caption .title {
opacity: 1 !important;
transition: none !important;
display: block;
...
Klazzik
No save button in theme optionsClosed
TheGem (WPBakery)
Updated October 2, 2018 at 7:51am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin access
Storeseeker
Page title on dark backgroundClosed
TheGem (WPBakery)
Updated October 2, 2018 at 7:46am
2
Most recent comment from Michael:HI!
pls. use following css:
div#page-title:after {
position: absolute;
width: 100%;
height: 100%;
content: '';
top: 0;
left: 0;
background: rgba(0,0,0,0.5);
...
laweranceoak
entry-meta ASAPClosed
TheGem (WPBakery)
Updated October 1, 2018 at 3:00pm
19
Most recent comment from laweranceoak:Correction - changing the date of the publish did work. This ticket can be closed
heightstones
online shop page is not loadingClosed
TheGem (WPBakery)
Updated October 1, 2018 at 8:41am
4
Most recent comment from Oliver:Hi,The problem in your php settings, ask the hoster set wgMaxShellMemory 512000 also pls. check your another php setting:Recommended PHP Settingshttp://agatehub.com/wp-admin/options-general.php ...
ntkha96
About the product gridClosed
TheGem (WPBakery)
Updated October 1, 2018 at 8:10am
2
Most recent comment from Oliver:Hi,Sorry for delay, because of weekend.You need to edit template:/wp-content/themes/thegem/woocommerce/content-product-grid-item.phpAnd change line 247:
to:
Alen Taibo
Migration Template from localhost to serverClosed
TheGem (WPBakery)
Updated October 1, 2018 at 7:52am
2
Most recent comment from Oliver:Hi, Take a look:https://medium.com/pen-bold-kiln-press/making-a-wordpress-website-live-from-localhost-198026ccd1c0Also you can use this plugin for the Data base migration:https://wordpress.org/plugin ...
Taylor
Slow LoadingClosed
TheGem (WPBakery)
Updated October 1, 2018 at 7:39am
5
Most recent comment from Oliver:Sorry, do you still need help?
breconde12
Not able to install Revolution SliderClosed
TheGem (WPBakery)
Updated September 28, 2018 at 12:08pm
3
Most recent comment from breconde12:I resolved it by uninstalling wordpress, installing it again and uploading the theme again.
Turbo2001
demo importClosed
TheGem (WPBakery)
Updated September 28, 2018 at 11:33am
6
Most recent comment from Michael:Welcome! Have a nice day!
loldinis
Customize Category Blog PageClosed
TheGem (WPBakery)
Updated September 28, 2018 at 8:01am
2
Most recent comment from Oliver:Hi,
You need to edit template:
/wp-content/themes/thegem/index.php
Example of changing default style you can see in the template:
/wp-content/themes/thegem/search.php
Before the editing copy fil ...
omidilli
Can't Publish The Gem ThemeClosed
TheGem (WPBakery)
Updated September 28, 2018 at 7:18am
13
Most recent comment from Oliver:Hi,I've updated theme to kill this mode.
RamAlsaman
after i installed the gem theme the font and size been deleted from my WP editorClosed
TheGem (WPBakery)
Updated September 27, 2018 at 1:07pm
15
Most recent comment from Oliver:ok, thank you for letting know