Public Tickets
sduesman
Demo Content not presentClosed
TheGem (WPBakery)
Updated October 16, 2018 at 7:00am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin access
mbloch
WP/LR SyncClosed
TheGem (WPBakery)
Updated October 15, 2018 at 9:15am
2
Most recent comment from Oliver:Hi,Sorry, we don't provide support with the third-party plugins, not included in the theme. Try to contact to this plugin support team here:https://wordpress.org/support/plugin/wplr-sync
alkateo
How to use another TypoClosed
TheGem (WPBakery)
Updated October 15, 2018 at 9:11am
2
Most recent comment from Michael:HI! Please use Fonts Manager.
dmccleod75
video backgroundClosed
TheGem (WPBakery)
Updated October 15, 2018 at 8:36am
2
Most recent comment from Michael:HI!
Please use Fullwidth Container element.
rosiefaulkner1989
Child Theme Looks DifferentClosed
TheGem (WPBakery)
Updated October 15, 2018 at 6:46am
4
Most recent comment from Oliver:Welcome!
aleccadell123
Can't make changes to theme options, working locallyClosed
TheGem (WPBakery)
Updated October 12, 2018 at 11:41am
4
Most recent comment from Oliver:Can you set the site to any test hosting?
Celso
I can not see Icons Code, Counter and Counter box element using WPBakeryClosed
Scalia
Updated October 12, 2018 at 8:34am
8
Most recent comment from Oliver:Hi,Sorry for delay, I can't edit files on you FTP:Error: /var/www/html/wp-content/themes/scalia-default-child/style.css: open for write: permission deniedError: File transfer failedBut I see there wro ...
eplmello
setting loading effectClosed
TheGem (WPBakery)
Updated October 11, 2018 at 12:36pm
4
Most recent comment from Oliver:Welcome!
hit2web
Blog Not WorkingClosed
AVXBuilder
Updated October 11, 2018 at 6:33am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin and FTP access
dmccleod75
remove comment sectionClosed
TheGem (WPBakery)
Updated October 10, 2018 at 9:33am
2
Most recent comment from Michael:HI!Please use the following settings:
vsnryfriends
Applying a template to the installed themeClosed
TheGem (WPBakery)
Updated October 10, 2018 at 8:33am
2
Most recent comment from Michael:HI!Please read this article:https://codex-themes.com/thegem/documentation/#selecting-homepage
RamAlsaman
LayerSlider product activation was canceled on this siteClosed
TheGem (WPBakery)
Updated October 10, 2018 at 8:22am
6
Most recent comment from Oliver:Hi, You try to use a premium feature, which is available only in a standalone license version of LayerSlider. We have included LayerSlider in our theme as a bundled plugin under developer license. Thi ...
kelineal2
Show SKU on Product PageClosed
TheGem (WPBakery)
Updated October 10, 2018 at 8:05am
2
Most recent comment from Oliver:Hi,It's already added in the page below the image, can you add screenshot where you need to add it?
AaronFernandes
Logo Not ShowingClosed
Cryption
Updated October 9, 2018 at 1:05pm
10
Most recent comment from Oliver:Hi,You need to upload in the theme options jpg image of the logo, not svg.
Abra V
ActivationClosed
TheGem (WPBakery)
Updated October 9, 2018 at 7:59am
6
Most recent comment from Oliver:if you'll have the activation problems, you can contact us the "activation problems" category, there you don't need to purchase the support.