Public Tickets
Kalash Reddy
Use of Theme in Multiple Environments - Single SiteClosed
TheGem (WPBakery)
Updated August 23, 2018 at 4:36pm
4
Most recent comment from [deleted]:You can use it without any problem. License will be automatically blocked if you will use it on 4 different domains. But we can unblock it on your request if it will be used only with one live site.
volkerforster
mystic cross-sell menu in footerClosed
TheGem (WPBakery)
Updated August 23, 2018 at 3:39pm
4
Most recent comment from [deleted]:Don't see cross-sells block at the footer.
volkerforster
"items in cart list" covers "cart" buttonClosed
TheGem (WPBakery)
Updated August 22, 2018 at 3:06pm
3
Most recent comment from volkerforster:Thank you, that works perfect!!Great job!!Volker
Abdul
Theme options updating issueClosed
TheGem (WPBakery)
Updated August 22, 2018 at 2:26pm
2
Most recent comment from Michael:HI!To configure access to this folder, please contact the hosting administrator.
Manju Arora
Support IssueClosed
TheGem (WPBakery)
Updated August 21, 2018 at 12:23pm
2
Most recent comment from [deleted]:hi,
Sorry. We have a lot of ticket from other customers. Also we do not work on weekends.
How we can help you? I don't see any unreplied ticket from you.
Irit
css for typographyClosed
TheGem (WPBakery)
Updated August 21, 2018 at 11:59am
5
Most recent comment from Irit:ok thanks
LiAnnetf7
508 error all the timeClosed
TheGem (WPBakery)
Updated August 21, 2018 at 11:52am
2
Most recent comment from [deleted]:Hi,Please share ftp access. I want to check your server configuration.
Daniella
HoverboxClosed
TheGem (WPBakery)
Updated August 21, 2018 at 7:53am
2
Most recent comment from Michael:HI,
pls. use following css
.vc-hoverbox-wrapper .vc-hoverbox {
cursor:pointer !important;
}
.vc-hoverbox-block, .vc-hoverbox-block-inner * {
-webkit-backface-visibility:hidden;
}
Manju Arora
Applying price filter to TheGem Product GridClosed
TheGem (WPBakery)
Updated August 20, 2018 at 6:07pm
2
Most recent comment from [deleted]:HI!
Sorry, by default it's not possible. It's requires some
code changes (it's not a couple lines of
code).
We would be glad to help you and assist you in resolving your
issues, however ...
Manju Arora
Display of TheGem Product GridClosed
TheGem (WPBakery)
Updated August 20, 2018 at 5:48pm
2
Most recent comment from [deleted]:Hi,When you use scale, browser doesn't correctly calculate elements size.Therefore some elements (like product item) can be displayed incorrectly.
Manju Arora
Sorting TheGem Product GridClosed
TheGem (WPBakery)
Updated August 20, 2018 at 3:37pm
2
Most recent comment from [deleted]:HI!
Sorry, by default it's not possible. It's requires some
code changes (it's not a couple lines of
code).
We would be glad to help you and assist you in resolving your
issues, however ...
rrimte
removing menu itemClosed
TheGem (WPBakery)
Updated August 20, 2018 at 3:04pm
2
Most recent comment from Sergio:HI!
pls. share the wp-admin access, we'll check
Ifaas
Page Title OptionsClosed
TheGem (WPBakery)
Updated August 20, 2018 at 2:50pm
2
Most recent comment from Sergio:Hi, not quite sure what do you mean. Can you pls provide more details (screenshots)?
formarketing
not display a description of the products on the search results sub-pageClosed
TheGem (WPBakery)
Updated August 20, 2018 at 2:33pm
2
Most recent comment from Michael:HI!
pls. use following css:
.search-results .post-text {
display: none !important;
}
Eric Leisenring
WoocoomerceClosed
TheGem (WPBakery)
Updated August 20, 2018 at 7:26am
2
Most recent comment from [deleted]:Hi, sorry, not quite sure what do you mean. Can you pls provide more details with screenshots?Also I suppose I will need admin access.