Public Tickets
Sam van Delft
Google maps elementClosed
TheGem (WPBakery)
Updated August 24, 2018 at 1:12pm
8
Most recent comment from Sergio:HI, you are welcome!
Feel free to contact us if you need help.
Moctar
TheGem ImportClosed
TheGem (WPBakery)
Updated August 24, 2018 at 12:46pm
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin and FTP access
sahelnik
changing the domainClosed
TheGem (WPBakery)
Updated August 24, 2018 at 12:34pm
2
Most recent comment from Oliver:Hi,Yes, you can have 1 dev copy of the theme.
Kill_the_Circuit
Admin barClosed
TheGem (WPBakery)
Updated August 24, 2018 at 10:27am
8
Most recent comment from Oliver:Welcome!
Sonrda Eisenstat
Improve load time on The Gem one page?Closed
TheGem (WPBakery)
Updated August 24, 2018 at 7:50am
9
Most recent comment from Oliver:Hi, Now as I see site loading time less than 4 sec. It's good speed in my mind..
Carlos Enrique Vargas Aguilar
Change color in shop sidebarClosed
TheGem (WPBakery)
Updated August 24, 2018 at 7:46am
8
Most recent comment from Sergio:HI, thanks for the info !
Feel free to contact us if you need help.
Kalash Reddy
Use of Theme in Multiple Environments - Single SiteClosed
TheGem (WPBakery)
Updated August 23, 2018 at 4:36pm
4
Most recent comment from [deleted]:You can use it without any problem. License will be automatically blocked if you will use it on 4 different domains. But we can unblock it on your request if it will be used only with one live site.
volkerforster
mystic cross-sell menu in footerClosed
TheGem (WPBakery)
Updated August 23, 2018 at 3:39pm
4
Most recent comment from [deleted]:Don't see cross-sells block at the footer.
volkerforster
"items in cart list" covers "cart" buttonClosed
TheGem (WPBakery)
Updated August 22, 2018 at 3:06pm
3
Most recent comment from volkerforster:Thank you, that works perfect!!Great job!!Volker
Abdul
Theme options updating issueClosed
TheGem (WPBakery)
Updated August 22, 2018 at 2:26pm
2
Most recent comment from Michael:HI!To configure access to this folder, please contact the hosting administrator.
Manju Arora
Support IssueClosed
TheGem (WPBakery)
Updated August 21, 2018 at 12:23pm
2
Most recent comment from [deleted]:hi,
Sorry. We have a lot of ticket from other customers. Also we do not work on weekends.
How we can help you? I don't see any unreplied ticket from you.
Irit
css for typographyClosed
TheGem (WPBakery)
Updated August 21, 2018 at 11:59am
5
Most recent comment from Irit:ok thanks
LiAnnetf7
508 error all the timeClosed
TheGem (WPBakery)
Updated August 21, 2018 at 11:52am
2
Most recent comment from [deleted]:Hi,Please share ftp access. I want to check your server configuration.
Daniella
HoverboxClosed
TheGem (WPBakery)
Updated August 21, 2018 at 7:53am
2
Most recent comment from Michael:HI,
pls. use following css
.vc-hoverbox-wrapper .vc-hoverbox {
cursor:pointer !important;
}
.vc-hoverbox-block, .vc-hoverbox-block-inner * {
-webkit-backface-visibility:hidden;
}
Manju Arora
Applying price filter to TheGem Product GridClosed
TheGem (WPBakery)
Updated August 20, 2018 at 6:07pm
2
Most recent comment from [deleted]:HI!
Sorry, by default it's not possible. It's requires some
code changes (it's not a couple lines of
code).
We would be glad to help you and assist you in resolving your
issues, however ...