Public Tickets
Abhineet Pandey
Purchase Theme License onlyClosed
TheGem (WPBakery)
Updated July 17, 2018 at 10:50am
3
Most recent comment from Michael:HI!If you want to use the theme on another site, you need to purchase the TheGem theme again. What can I help you with?
gentek1
Installation issueClosed
TheGem (WPBakery)
Updated July 17, 2018 at 10:34am
3
Most recent comment from Michael:HI!
Pls. accept my apologies for delay. I was out of office in few days.Has your problem been resolved?
Leonardo
Cart IconClosed
Scalia
Updated July 16, 2018 at 2:04pm
4
Most recent comment from Michael:Welcome! Have a nice day!
serrober
backup entire siteClosed
TheGem (WPBakery)
Updated July 16, 2018 at 12:06pm
2
Most recent comment from Sergio:HI,pls. check the documentation https://codex.wordpress.org/WordPress_Backups
elenadomenech
icons on menuClosed
TheGem (WPBakery)
Updated July 16, 2018 at 11:51am
2
Most recent comment from Sergio:Hi,this functional is only in mega menu (screen 2304)
Rene
menu button glitch on mobileClosed
TheGem (WPBakery)
Updated July 16, 2018 at 11:08am
4
Most recent comment from Sergio:HI, you are welcome!
Feel free to contact us if you need help.
abarthur
Activating the Main ThemeClosed
TheGem (WPBakery)
Updated July 16, 2018 at 9:22am
2
Most recent comment from Sergio:HI!
pls. share the wp-admin access, we'll check
Catutzi
top areaClosed
TheGem (WPBakery)
Updated July 16, 2018 at 8:28am
4
Most recent comment from Sergio:Hi,pls. check the theme options (screen 2288)
heatfactory
NavigationClosed
TheGem (WPBakery)
Updated July 16, 2018 at 8:23am
5
Most recent comment from Sergio:HI,1) Can you pls provide more details (screenshots) about the problem with the portfolio?2) You can make the ticket private and attach your wp-admin data
kevinmoore4
refundClosed
Cryption
Updated July 16, 2018 at 7:16am
2
Most recent comment from Sergio:HI,pls. check the documentation http://codex-themes.com/themes/documentation/cryption/
Catutzi
top areaClosed
TheGem (WPBakery)
Updated July 13, 2018 at 2:06pm
2
Most recent comment from Sergio:Hi, not quite sure what do you mean. Can you pls provide more details (screenshots)?
annib
Client CarouselClosed
TheGem (WPBakery)
Updated July 13, 2018 at 12:01pm
2
Most recent comment from Sergio:HI, pls. use following settings (screen 2275)
u4rmp4tl
How to add a forum to my website?Closed
TheGem (WPBakery)
Updated July 12, 2018 at 10:17am
4
Most recent comment from Sergio:Hi,unfortunately, I can't recommend you anything else, since other plugins were not tested for compatibility, but I think that problems should not arise with third-party plugins
Pyrkas
Menu color problemClosed
TheGem (WPBakery)
Updated July 11, 2018 at 1:11pm
4
Most recent comment from Sergio:HI, you are welcome!
Feel free to contact us if you need help.
Jenice Zaira
Mobile Menu not showing upClosed
TheGem (WPBakery)
Updated July 11, 2018 at 1:10pm
2
Most recent comment from Sergio:HI!
pls. use following css:
@media (max-width: 430px) {
.site-title .site-logo {
width: auto !important;
max-width: 0 !important;
}
}