Public Tickets
Manju Arora
Display of TheGem Product GridClosed
TheGem (WPBakery)
Updated August 20, 2018 at 5:48pm
2
Most recent comment from [deleted]:Hi,When you use scale, browser doesn't correctly calculate elements size.Therefore some elements (like product item) can be displayed incorrectly.
Manju Arora
Sorting TheGem Product GridClosed
TheGem (WPBakery)
Updated August 20, 2018 at 3:37pm
2
Most recent comment from [deleted]:HI!
Sorry, by default it's not possible. It's requires some
code changes (it's not a couple lines of
code).
We would be glad to help you and assist you in resolving your
issues, however ...
rrimte
removing menu itemClosed
TheGem (WPBakery)
Updated August 20, 2018 at 3:04pm
2
Most recent comment from Sergio:HI!
pls. share the wp-admin access, we'll check
Ifaas
Page Title OptionsClosed
TheGem (WPBakery)
Updated August 20, 2018 at 2:50pm
2
Most recent comment from Sergio:Hi, not quite sure what do you mean. Can you pls provide more details (screenshots)?
formarketing
not display a description of the products on the search results sub-pageClosed
TheGem (WPBakery)
Updated August 20, 2018 at 2:33pm
2
Most recent comment from Michael:HI!
pls. use following css:
.search-results .post-text {
display: none !important;
}
Eric Leisenring
WoocoomerceClosed
TheGem (WPBakery)
Updated August 20, 2018 at 7:26am
2
Most recent comment from [deleted]:Hi, sorry, not quite sure what do you mean. Can you pls provide more details with screenshots?Also I suppose I will need admin access.
tlbh87
Revolution SliderClosed
TheGem (WPBakery)
Updated August 18, 2018 at 5:44pm
3
Most recent comment from tlbh87:Thank you!
Helen
footer not showingClosed
TheGem (WPBakery)
Updated August 18, 2018 at 5:02am
3
Most recent comment from Helen:fixed it - there was a css ovveride on the page which i did not see - removed and all good :)
Ellison
icons not displayingClosed
TheGem (WPBakery)
Updated August 17, 2018 at 8:58pm
5
Most recent comment from Ellison:Man...autoptimize gets me every time and I forget every time! Thanks!
InnovationGuelph
The Countdown timer settingsClosed
TheGem (WPBakery)
Updated August 17, 2018 at 10:36am
2
Most recent comment from Michael:HI!Unfortunately, there is no such possibility in the TheGem theme.
yashjain27
Change menu text coloClosed
TheGem (WPBakery)
Updated August 17, 2018 at 10:05am
2
Most recent comment from Sergio:HI,pls. check the theme options (screen 2451)
jaysmith9
Remove Portfolio Thumbnail LinksClosed
TheGem (WPBakery)
Updated August 17, 2018 at 9:09am
2
Most recent comment from [deleted]:Hi,You can deactivate self link in portfolio item settings and share icon in shortcode settings.
imonkey24
demo importClosed
TheGem (WPBakery)
Updated August 17, 2018 at 8:33am
2
Most recent comment from [deleted]:Hi,
Please provide the wp-admin access. We will try to inspect problem on your site.
Christoffer Larsen
Footer Widget AreaClosed
TheGem (WPBakery)
Updated August 17, 2018 at 8:24am
2
Most recent comment from [deleted]:Hi,
Problem is in wordpres. When you activate other theme all widgets are moved to "inactive widgets" area at the bottom of widgets settings page. We made new theme version with automatic update inte ...
Camille Damer
Website isn't workingClosed
TheGem (WPBakery)
Updated August 17, 2018 at 2:20am
1
Most recent comment from Camille Damer:I submitted a ticket last Thursday with very clear instructions on the help I needed because once again TheGem isn't working with another plugin I have. Four days later I get a reply saying you don't ...