Public Tickets
tlbh87
Revolution SliderClosed
TheGem (WPBakery)
Updated August 18, 2018 at 5:44pm
3
Most recent comment from tlbh87:Thank you!
Helen
footer not showingClosed
TheGem (WPBakery)
Updated August 18, 2018 at 5:02am
3
Most recent comment from Helen:fixed it - there was a css ovveride on the page which i did not see - removed and all good :)
Ellison
icons not displayingClosed
TheGem (WPBakery)
Updated August 17, 2018 at 8:58pm
5
Most recent comment from Ellison:Man...autoptimize gets me every time and I forget every time! Thanks!
InnovationGuelph
The Countdown timer settingsClosed
TheGem (WPBakery)
Updated August 17, 2018 at 10:36am
2
Most recent comment from Michael:HI!Unfortunately, there is no such possibility in the TheGem theme.
yashjain27
Change menu text coloClosed
TheGem (WPBakery)
Updated August 17, 2018 at 10:05am
2
Most recent comment from Sergio:HI,pls. check the theme options (screen 2451)
jaysmith9
Remove Portfolio Thumbnail LinksClosed
TheGem (WPBakery)
Updated August 17, 2018 at 9:09am
2
Most recent comment from [deleted]:Hi,You can deactivate self link in portfolio item settings and share icon in shortcode settings.
imonkey24
demo importClosed
TheGem (WPBakery)
Updated August 17, 2018 at 8:33am
2
Most recent comment from [deleted]:Hi,
Please provide the wp-admin access. We will try to inspect problem on your site.
Christoffer Larsen
Footer Widget AreaClosed
TheGem (WPBakery)
Updated August 17, 2018 at 8:24am
2
Most recent comment from [deleted]:Hi,
Problem is in wordpres. When you activate other theme all widgets are moved to "inactive widgets" area at the bottom of widgets settings page. We made new theme version with automatic update inte ...
Camille Damer
Website isn't workingClosed
TheGem (WPBakery)
Updated August 17, 2018 at 2:20am
1
Most recent comment from Camille Damer:I submitted a ticket last Thursday with very clear instructions on the help I needed because once again TheGem isn't working with another plugin I have. Four days later I get a reply saying you don't ...
volkerforster
how to update child themeClosed
TheGem (WPBakery)
Updated August 16, 2018 at 4:46pm
4
Most recent comment from volkerforster:Hi Max,you can close this ticket. It worked finally. But I have the feeling I had to do at least one what ever change to make in the template settings, and to save the change, before it was activated. ...
kk1429me
Product Color SelectionClosed
TheGem (WPBakery)
Updated August 16, 2018 at 3:12pm
2
Most recent comment from [deleted]:Hi,Our customer use some 3rd party plugins for this.Please check these:https://wordpress.org/plugins/variation-swatches-for-woocommerce/https://wordpress.org/plugins/woo-variation-swatches/
Ben Carvey
Menu ColourClosed
TheGem (WPBakery)
Updated August 16, 2018 at 9:52am
4
Most recent comment from Sergio:HI!
pls. share the wp-admin access, we'll check
hawaiileo
LicenseClosed
TheGem (WPBakery)
Updated August 16, 2018 at 9:24am
2
Most recent comment from Michael:HI!Yes, you can do this, but after the site is migrated, you will need to remove the TheGem theme from the test server. In case of problems with locking, please contact us.
cntznv
Change Background ColorClosed
TheGem (WPBakery)
Updated August 16, 2018 at 8:35am
2
Most recent comment from Sergio:Hi, not quite sure what do you mean. Can you pls provide more details (screenshots)?
Kristofer
Update Cart ProblemClosed
Scalia
Updated August 15, 2018 at 7:56pm
5
Most recent comment from Kristofer:Seems to work ok now.Thanks!/Kristofer