Public Tickets
ausetpacific
uncompleted imported demoClosed
TheGem (WPBakery)
Updated September 24, 2018 at 6:36am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin and FTP access
itisisaysme
Basic Logo SwitchClosed
TheGem (WPBakery)
Updated September 24, 2018 at 6:32am
2
Most recent comment from Oliver:Hi,Pls. take a look:https://codex-themes.com/thegem/documentation/#logo
paul clifton
Icons not showing in editorClosed
TheGem (WPBakery)
Updated September 22, 2018 at 5:32pm
8
Most recent comment from chester_software:I also have the same problem with icons showing as squares in preview (icon selection window). I do not use child theme. How to fix it?
Jill13
Error in variation productsClosed
TheGem (WPBakery)
Updated September 22, 2018 at 8:00am
20
Most recent comment from Jill13:Max, sorry for my late reply.I was on holidays, but I'd like to thank you a lot for your assistance! Enjoy your day,Jill
serrober
images of teamClosed
TheGem (WPBakery)
Updated September 21, 2018 at 3:18pm
16
Most recent comment from Oliver:Did you start regenerate thumbnails plugin?
rosiefaulkner1989
Hamburger menu disappears on mobileClosed
TheGem (WPBakery)
Updated September 21, 2018 at 2:22pm
4
Most recent comment from Oliver:You're welcome!
rosiefaulkner1989
PreloaderClosed
TheGem (WPBakery)
Updated September 21, 2018 at 2:21pm
4
Most recent comment from Michael:Welcome! Have a nice day!
CORONA
Portfolio display on screenClosed
TheGem (WPBakery)
Updated September 21, 2018 at 1:32pm
12
Most recent comment from Oliver:hi,I've checked it's not possible to put 1 image in the center you need to add at least 4 portfolio items.
ottimoto
Smooth scrollingClosed
TheGem (WPBakery)
Updated September 21, 2018 at 10:50am
5
Most recent comment from Oliver:Welcome!
tobias
trying to use slider revolution templates but i am told to enter a purchase codeClosed
TheGem (WPBakery)
Updated September 21, 2018 at 10:10am
2
Most recent comment from Oliver:Hi,You try to use a premium feature, which is available only in a standalone license version of RevoSlider. We have included RevoSlider in our theme as a bundled plugin under developer license. This m ...
halfpipe07
Where are the List of IconsClosed
TheGem (WPBakery)
Updated September 21, 2018 at 7:07am
2
Most recent comment from Oliver:Hi,Here:YOURURL/wp-content/themes/thegem/fonts/icons-fonts-info.html
Wendy
Footer heightClosed
TheGem (WPBakery)
Updated September 21, 2018 at 6:48am
2
Most recent comment from Michael:HI!Yes, of course, this can be done using custom CSS. Specify exactly how you want to change the footer, we will help you.
Beautylash
The Gem - PagespeedClosed
TheGem (WPBakery)
Updated September 20, 2018 at 12:34pm
2
Most recent comment from Oliver:Hi!
We recommend to use:
W3-total cache plugin, enable page cache browser cache, minifire of CSS and js.
https://tah.wordpress.org/plugins/w3-total-cache/
For optimizing images we recommend to ...
Arshsingh824
themeClosed
TheGem (WPBakery)
Updated September 20, 2018 at 10:53am
41
Most recent comment from Oliver:Welcome!
camilla
gem-quote stylingClosed
TheGem (WPBakery)
Updated September 20, 2018 at 8:44am
10
Most recent comment from Oliver:Hi,No you can install child theme, nothing will be lost, don't forget after the child theme install re-save theme options to apply custom.css file in the new theme. Also about your request, you can ...